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ICCS Telecaller Interview Questions and Answers for Experienced

Updated 23 Mar 2024

ICCS Telecaller Interview Experiences for Experienced

1 interview found

Telecaller Interview Questions & Answers

user image Vinod Kumar

posted on 22 Jun 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Group descution is shering opinions with 3 and 5 members about structure process and about any topic this is the group descution.

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me something is about your pr
    • Add your answer

Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Telecaller Interview Questions & Answers

Alldigi Tech user image Deepak Kimmudira

posted on 1 Mar 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. Briefly about introduction
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. About sales executive
    • Add your answer

Customer Service Executive Interview Questions & Answers

Globiva user image Anonymous

posted on 29 Dec 2020

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest with your answers.
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.

Customer Care Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 30 Sep 2021

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you.
    • Add your answer
  • Q2. Why you want join BPO INDUSTRY
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Build the confidence , junoon hai kaam krne ki toh kaam milega.

Customer Service Executive Interview Questions & Answers

TTEC India user image Amrendra pratap

posted on 24 Dec 2018

Interview Preparation Tips

Round: Test
Experience: First round was eassy writing. It was a simple eassy topic

Customer Care Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 25 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Banking related
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak clearly and listen to question s carefully

Customer Care Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 22 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Easy

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview and good atmosphere

Customer Care Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 7 Feb 2021

I applied via Other and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do you mean by bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party service provider.

    • BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and accounting.

    • It allows companies to focus on their core competencies and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

    • BPO services can be pro...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare on how to introduce u r self, and they will ask wt do you mean by sales,and they will ask to promote the mobile phone by giving offers and speak confidently and u should know along with a english any 2 regional languages.

Customer Service Executive Interview Questions & Answers

Globiva user image Anonymous

posted on 26 Nov 2020

I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
    • Add your answer
  • Q2. 2. There would be some questions regarding the project which you would be working with the co.
    • Add your answer
  • Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
    • Add your answer
  • Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
    • Add your answer
  • Q5. Amswer as per the experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous. This is one of the cool co in the BPO zone to work for.

Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.

Customer Care Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 9 May 2021

I applied via Campus Placement and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about urself They will check ur talkative knowledge and convincing talent
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to sales..I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
More about working at ICCS

ICCS Interview FAQs

How many rounds are there in ICCS Telecaller interview for experienced candidates?
ICCS interview process for experienced candidates usually has 3 rounds. The most common rounds in the ICCS interview process for experienced candidates are Resume Shortlist, Group Discussion and One-on-one Round.
How to prepare for ICCS Telecaller interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICCS. The most common topics and skills that interviewers at ICCS expect are BPO Sales, Customer Service, Domestic BPO, Outbound Sales and Salesforce.

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ICCS Telecaller Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
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ICCS Telecaller Salary
based on 44 salaries
₹0.6 L/yr - ₹3.2 L/yr
21% less than the average Telecaller Salary in India
View more details

ICCS Telecaller Reviews and Ratings

based on 16 reviews

4.1/5

Rating in categories

3.9

Skill development

3.1

Work-life balance

3.2

Salary

3.6

Job security

3.7

Company culture

3.6

Promotions

3.6

Work satisfaction

Explore 16 Reviews and Ratings
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