IBM Consulting Technical Support Associate Interview Questions and Answers

Q1. TELL ME ABOUT YOUR SELF
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Q2. WHY SHOULD HIRE IN THIS POSITION
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Q3. WHY SHOULD HIRE IN THIS COMPANY
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Q1. About cloud workspace
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Q2. About types of emails and types records users
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Q1. Introduce yourself
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I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal
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Q1. Some quizzes about situation customer faces while ordering
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Q1. What is your Favorite movie ?
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My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
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My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
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Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
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VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Q1. Tell me about your self
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Q2. What was the pervious work experience
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I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
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Any topic did you speak about fluently

Q1. What is your qualification?
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Q2. Explain about the projects that you completed while attending the college.
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Q1. Please response your this job interview
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Q2. I am ready for this job and opportunity
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Q3. Please reply me
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Q4. Kya interview mein Ghar se hi de sakte ho
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