IBM Consulting Technical Support Associate Interview Questions and Answers

I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal

My favorite movie is The Shawshank Redemption.

• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman

My favorite color is blue because it reminds me of the calming ocean and clear skies.

• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue

Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more

VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect