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Mphasis Technical Support Associate Interview Questions and Answers

Updated 6 Feb 2024

Mphasis Technical Support Associate Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. TELL ME ABOUT YOUR SELF
  • Q2. WHY SHOULD HIRE IN THIS POSITION
  • Q3. WHY SHOULD HIRE IN THIS COMPANY

I applied via Company Website and was interviewed in Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Vpn Lan Wifi basic Errors Linux Windows
Round 3 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. Where do you see yourself in 5 years?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Avoid negative points negative sentences.
There are always two ways of speaking.
Eg. xyz is bad. Instead you can xyz is not good.

Technical Support Associate Interview Questions Asked at Other Companies

Q1. What is a difference between router and modem?
Q2. What is the difference between hubs and switches?
Q3. What is Mac address and can we change the Mac address.
Q4. How to repair PST and how can you access mails in PST?
asked in Vedantu
Q5. What is DNS and how to change DNS IP address in windows and MAC c ... read more

I applied via LinkedIn and was interviewed in Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Some technical questions and about my self and previous work .

Interview Preparation Tips

Interview preparation tips for other job seekers - Always try to be original what ever is asked

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Basic apptitude questions, logical, reasoning etc

Round 2 - Aptitude Test 

It was a Computer fundamental apptitude

Round 3 - Coding Test 

This was a Technical round

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What are Linux Components
  • Q2. What is DNS DHCP
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. System bootup issues
  • Ans. 

    System bootup issues can be caused by hardware or software problems.

    • Check for loose connections or faulty hardware components

    • Verify BIOS settings and ensure correct boot order

    • Scan for malware or corrupted system files

    • Try booting into safe mode to troubleshoot software conflicts

  • Answered by AI

Skills evaluated in this interview

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
-
Result
No response

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Write a code of hashmaps in Java while screen share
  • Ans. 

    Code example of hashmaps in Java

    • Declare a hashmap: HashMap map = new HashMap<>();

    • Add key-value pairs: map.put("key1", 1);

    • Retrieve value by key: int value = map.get("key1");

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Any topic we can choose and just speak in front of the fellow candidates

Round 3 - Technical 

(5 Questions)

  • Q1. Difference between ram and rom
  • Ans. 

    RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.

    • RAM stands for Random Access Memory, used for temporary storage of data and program instructions

    • ROM stands for Read-Only Memory, used for permanent storage of data and program instructions

    • RAM is volatile, meaning data is lost when power is turned off

    • ROM is non-volatile, meaning data is retained even when power

  • Answered by AI
  • Q2. What do you know about cloud computing
  • Ans. 

    Cloud computing is the delivery of computing services over the internet, including storage, servers, databases, networking, software, and analytics.

    • Cloud computing allows users to access and use resources on-demand without the need for physical infrastructure.

    • It offers scalability, flexibility, cost-effectiveness, and increased efficiency.

    • Examples of cloud computing services include Amazon Web Services (AWS), Microsoft

  • Answered by AI
  • Q3. What is network
  • Ans. 

    A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.

    • Networks can be wired or wireless

    • They can be local (LAN), wide (WAN), or global (Internet)

    • Networks use protocols like TCP/IP to communicate

    • Examples include Ethernet, Wi-Fi, and cellular networks

  • Answered by AI
  • Q4. What are mentioned in job description and what do you understand about the role mentioned in JD
  • Q5. What is IP and how IP address is represented
  • Ans. 

    IP stands for Internet Protocol. An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP stands for Internet Protocol

    • IP address is a unique numerical label assigned to devices on a network

    • IP addresses are represented in decimal format, such as 192.168.1.1

    • There are two versions of IP addresses - IPv4 and IPv6

  • Answered by AI

Interview Preparation Tips

Topics to prepare for NTT Data Technical Support Engineer interview:
  • Computer Networking
  • Data Communication
  • Public Speaking
  • spontaneity
Interview preparation tips for other job seekers - in GD just seak-up loud and clear and get spontaneous
for technical round get ready with the computer networks (TCP,IP)
be confident

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response
Round 1 - Technical 

(1 Question)

  • Q1. Linux based and scripting SQL query
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
No response
Round 1 - Technical 

(1 Question)

  • Q1. How you will react if you have received urgent request

Mphasis Interview FAQs

How many rounds are there in Mphasis Technical Support Associate interview?
Mphasis interview process usually has 2 rounds. The most common rounds in the Mphasis interview process are HR, Resume Shortlist and Technical.
How to prepare for Mphasis Technical Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Mphasis. The most common topics and skills that interviewers at Mphasis expect are Technical Support, Service Desk, Troubleshooting, Remote Desktop and L1.

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Mphasis Technical Support Associate Salary
based on 99 salaries
₹1.5 L/yr - ₹5.2 L/yr
6% less than the average Technical Support Associate Salary in India
View more details

Mphasis Technical Support Associate Reviews and Ratings

based on 20 reviews

3.2/5

Rating in categories

3.1

Skill development

3.5

Work-life balance

3.0

Salary

3.1

Job security

3.0

Company culture

3.0

Promotions

3.0

Work satisfaction

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