HomeLane Senior Relationship Manager Interview Questions and Answers

Product costing for new parts

• Determine the cost of raw materials and labor required for production

• Include overhead costs such as rent, utilities, and equipment maintenance

• Consider any additional costs such as shipping or packaging

• Compare the cost to market prices to ensure profitability

• Regularly review and adjust costing as needed

Zero based costing is a method of cost accounting that involves starting from scratch and justifying every expense.

• Zero-based costing requires a thorough analysis of all costs associated with a new part

• It involves starting from a zero base and justifying every expense

• This method is useful for identifying unnecessary costs and improving efficiency

• Example: A company wants to introduce a new product line and uses zero-bas...read more

I organise my targets by prioritising them based on their importance and setting achievable goals.

• I categorise my targets based on their urgency and importance

• I set achievable goals for each target

• I create a timeline for achieving each goal

• I regularly review my progress and adjust my targets accordingly

• I use tools like spreadsheets or project management software to keep track of my targets

• For example, if I have a targe...read more

Escalations can be handled by active listening, empathizing, and providing a solution.

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Provide a solution that addresses the customer's concerns

• Follow up with the customer to ensure their satisfaction

• Escalate to higher management if necessary

I would increase sales by identifying new potential customers and building strong relationships with them.

• Conduct market research to identify potential customers

• Develop targeted marketing campaigns to reach new customers

• Offer promotions or discounts to incentivize new customers to try our products

• Provide excellent customer service to build loyalty and encourage repeat business

• Collaborate with other departments to ensur...read more

The important aspects of sales include building relationships, understanding customer needs, effective communication, product knowledge, and closing deals.

• Building relationships with customers is crucial for long-term success in sales.

• Understanding customer needs and providing tailored solutions is essential.

• Effective communication skills help in conveying the value of the product or service.

• Having in-depth product kno...read more

I achieved my sales targets by implementing a strategic approach, building strong relationships with clients, and consistently exceeding expectations.

• Developed a comprehensive sales strategy that focused on identifying and targeting key prospects

• Built and maintained strong relationships with clients, understanding their needs and providing tailored solutions

• Consistently exceeded sales targets by proactively seeking out...read more