Hexaware Technologies Chat and Email Support Executive Interview Questions and Answers

Q1. Self Introduction
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Q2. What are your hobbies?
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Q1. This round is Typing test.
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Q1. Self introduction
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Q2. 3 qualities you like in others.
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Q3. 3 thing for which you are thankful in your life.
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Q4. Why we hire you?
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Q5. Convince me that you are serious for this job.
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Q6. You gave 7 years for government exam preparation..... why are you entering in customer care?
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Q7. 3 good qualities in you.
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Q1. What do you know about bpo?
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer support, IT services, or accounting.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be onshore, nearshore, or o...read more
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Q2. Tell me about your self
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Q1. Write an email to the senior appreciating one of the co worker
Ans. 
Email to senior appreciating a co-worker
• Start by addressing the senior with respect and gratitude

• Mention specific qualities or actions of the co-worker that you appreciate

• Share how the co-worker's actions have positively impacted the team or work environment

• Express your gratitude for having such a supportive co-worker

• Close the email with a sincere thank you and appreciation
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Q1. Tell me something about yourself
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They asked tell me about yourself and things related to self intro

They send one link in that we have to attend small test

Q1. They asking some questions related customer support
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Q2. What is customer support?
Ans. 
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

• Customer support can be provided through various channels such as chat, email, phone, or in-person.

• Examples of custom...read more
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Q3. Tell some things you know about sutherland and this job.
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Q1. Will you comfortable with night shift.
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Live chatting with the customer to solve their issues.

Q1. Self Introduction
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Q2. What are your hobbies?
Add your answer

Q1. This round is Typing test.
Add your answer

Q1. Self introduction
Add your answer
Q2. 3 qualities you like in others.
Add your answer
Q3. 3 thing for which you are thankful in your life.
Add your answer
Q4. Why we hire you?
Add your answer
Q5. Convince me that you are serious for this job.
Add your answer
Q6. You gave 7 years for government exam preparation..... why are you entering in customer care?
Add your answer
Q7. 3 good qualities in you.
Add your answer