HDFC Ergo General Insurance Customer Service Associate Interview Questions and Answers

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

• I have excellent communication skills and enjoy interacting with people.

• I am a problem solver and find fulfillment in resolving customer issues.

• I am patient and empathetic, which are essential qualities for customer service roles.

• I am motivated by the opportunity to provide exceptional service and create positive cus...read more

I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

• My current CTC is competitive and reflects my skills and experience.

• My expected CTC is based on industry standards and my qualifications.

• I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.

• I believe that a fair and mutually beneficial sa

To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

• Highlight the comprehensive coverage and benefits provided by the policy.

• Explain how the policy offers financial protection and peace of mind in case of unexpected events.

• Emphasize the long-term savings and potential cost-effectiveness of the policy.

• Provide examples of how the policy has helped other custo...read more