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HDFC Ergo General Insurance Customer Service Associate Interview Questions and Answers

Updated 23 May 2021

HDFC Ergo General Insurance Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 23 May 2021

I applied via campus placement at Mumbai University and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Describe yourself as a person ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident.

Top trending discussions

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BFSI, Investments & Trading
3d
plushchole
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works at
Tata AIG
General Insurance
Hi everyone, I’m currently working in TATA AIG as a chief manager, Salary- 15(Fixed) + 3(variable). I’am a 2024 IIM Rohtak MBA grad. Recently I have been finding my domain of work, i.e corporate account management quite boring to be honest. I just wanted to get feedback from the insurance experts here how does the career trajectory and prospects look like for a newbie like me
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Bajaj Allianz Life Insurance user image Anonymous

posted on 22 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Behavioral 

(1 Question)

  • Q1. They explained a stressful situation and asked how i would react.
    • Add your answer

Customer Service Associate Interview Questions & Answers

ICICI Lombard General Insurance Company user image Mayuri Jadhav

posted on 13 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Mar 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. How to sales , introduce
  • Ans. 

    To introduce and sell effectively, focus on building rapport, highlighting benefits, and addressing customer needs.

    • Build rapport by greeting customers warmly and asking open-ended questions to understand their needs

    • Highlight the benefits of the product or service by focusing on how it can solve the customer's problems or improve their life

    • Address customer needs by actively listening, offering solutions, and providing e...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Able to handle pressure, how you convince customer
  • Ans. 

    I am able to handle pressure by staying calm, listening actively, and offering solutions that meet the customer's needs.

    • Stay calm and composed under pressure

    • Listen actively to understand the customer's concerns

    • Offer solutions that address the customer's needs and concerns

    • Provide clear and concise explanations to convince the customer

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

Shriram Life Insurance user image Anonymous

posted on 12 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Talk me About your self
    • Add your answer
  • Q2. What do you know about Excel
    • Add your answer
  • Q3. What do you know about the team leader?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What is your last company experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your skills and understand the interviewer's words and choose the right answer.

Customer Service Manager Interview Questions & Answers

Tata AIA Life Insurance user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Experience details
    • Add your answer
  • Q2. Predict knowledge how to handle the customers
    • Add your answer

Customer Relation Officer Interview Questions & Answers

ICICI Prudential Life Insurance user image Anonymous

posted on 16 Dec 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why are you specifically interested in this job rather than other opportunities?
    • Add your answer
  • Q2. What makes you a suitable candidate for this position?
    • Add your answer

Customer Care Executive Interview Questions & Answers

Axis Max Life Insurance user image appu khote

posted on 26 Oct 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Tell me about your self, how did you get this opportunity
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Telll me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - all good

Customer Care Executive Interview Questions & Answers

Star Health & Allied Insurance user image Sushma Sundar

posted on 12 Jun 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Any topic for 5mins
    • Add your answer

Senior Customer Service Executive Interview Questions & Answers

HDFC Life user image Prashant Gupta

posted on 5 Jan 2022

I applied via Referral and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. About myself, my work & KPI.
    • Add your answer
  • Q2. Asked about the life insurance products, types of insurance plans, types of bonuses, benefits of life insurance etc.
    • Add your answer
  • Q3. Asked about my work experience & my family background.
    • Add your answer
  • Q4. And the last question has been asked there, reason to join the organization.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Before an interview, we should become mentally prepared and revised & re call all the answers of the questions which interviewer can asked during interview.
We should do the self practice verbally infront of ourselves to improve our communication & presentation style better.

Customer Care Executive Interview Questions & Answers

Reliance Nippon Life Insurance user image Anonymous

posted on 1 Sep 2021

I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Current affairs
    • Add your answer
  • Q2. Subject question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask fake and if don't know . No Answer plz
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HDFC Ergo General Insurance Customer Service Associate Salary
based on 28 salaries
₹1.8 L/yr - ₹5.5 L/yr
14% more than the average Customer Service Associate Salary in India
View more details

HDFC Ergo General Insurance Customer Service Associate Reviews and Ratings

based on 6 reviews

4.5/5

Rating in categories

2.8

Skill development

4.0

Work-life balance

4.0

Salary

2.1

Job security

2.1

Company culture

3.3

Promotions

1.6

Work satisfaction

Explore 6 Reviews and Ratings
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