H&M Commercial Manager Interview Questions and Answers

KPI stands for Key Performance Indicator, which are measurable values that demonstrate how effectively a company is achieving key business objectives.

• KPIs are used to evaluate the success of an organization or of a particular activity in which it engages.

• They help to focus on what is important and track progress towards goals.

• Examples of KPIs include sales targets, customer satisfaction ratings, and employee turnover r

Enforcing KPIs involves setting clear expectations, providing regular feedback, and implementing consequences for non-compliance.

• Set clear and specific KPIs for each store based on company goals and objectives

• Provide training and resources to help employees understand and achieve KPIs

• Regularly monitor and track KPIs to identify trends and areas for improvement

• Provide feedback to employees on their performance relative ...read more

A store KPI is a key performance indicator used to measure the success of a store in achieving its goals.

• Store KPIs can include metrics such as sales revenue, profit margins, customer satisfaction, and inventory turnover.

• They help store managers track performance, identify areas for improvement, and make data-driven decisions.

• Examples of store KPIs include average transaction value, conversion rate, and employee produc

Store manager responsibilities include overseeing daily operations, managing staff, ensuring customer satisfaction, and driving sales.

• Managing staff by hiring, training, and scheduling employees

• Ensuring store cleanliness and organization

• Monitoring inventory levels and ordering supplies

• Creating and implementing sales strategies to meet targets

• Resolving customer complaints and ensuring high levels of customer satisfactio

NPS score stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.

• NPS score ranges from -100 to +100

• It is calculated based on the answer to the question 'How likely are you to recommend our company/product/service to a friend or colleague?'

• Promoters (score 9-10) are loyal enthusiasts, Passives (score 7-8) are satisfied but unenthusiastic, and Detractors (score 0-6) are unhappy customer...read more