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Groww Customer Care Executive Interview Questions and Answers

Updated 23 Sep 2024

Groww Customer Care Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What do you know about technical support
  • Ans. 

    Technical support involves providing assistance and guidance to customers facing technical issues with products or services.

    • Technical support involves troubleshooting technical issues for customers

    • It may include providing guidance on how to use a product or service

    • Technical support representatives often use tools like remote desktop software to assist customers

    • Good technical support requires strong communication skills...

  • Answered by AI
  • Q2. Introduction of youself
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and feedback

    • I have a strong ability to empathize with customers and find solutions to their problems

    • I am proficient in using CRM systems and other customer service tools

    • I h...

  • Answered by AI
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Referral

Round 1 - One-on-one 

(2 Questions)

  • Q1. They say wear small clothes
  • Q2. Told to wear samll clothes like show cleavage

Interview Preparation Tips

Interview preparation tips for other job seekers - The HRs are very racist and sexul abusers,never safe for girls. I beg you to please never go to this company. if you care about your parents

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - They mainly check communication skills since its very important for customer service profile.. also required to elaborate past experience properly.

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Do you have any information about share market?
  • Ans. 

    Yes, I have basic knowledge about share market.

    • I understand the concept of buying and selling stocks

    • I am aware of the factors that affect the stock market such as economic indicators, company performance, and global events

    • I keep myself updated with the latest news and trends in the stock market

    • I have some experience in investing in stocks and mutual funds

    • For example, I know that the stock prices of companies in the tec...

  • Answered by AI
  • Q2. Have you ever worked?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always try to build long conversation.
Provide genuine answer . Even if you don't know on some part, you still try to balance it and manage it.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Explain a difficult situation which you handled yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

I applied via Referral and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Normal questions were asked by HR team like tell me about yourself.
  • Q2. What qualities require for sales?
  • Ans. 

    Salespeople require qualities such as communication skills, persistence, adaptability, and product knowledge.

    • Excellent communication skills to build relationships with clients

    • Persistence to follow up with leads and close deals

    • Adaptability to changing market trends and customer needs

    • Product knowledge to effectively pitch and answer questions

    • Confidence and charisma to persuade potential customers

    • Time management and organ...

  • Answered by AI
  • Q3. They check my confidence by saying this is not lead generation process,its end to end sale how you will manage?
  • Q4. What is insurance?
  • Ans. 

    Insurance is a contract between an individual and an insurance company to protect against financial loss.

    • Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.

    • The individual pays a premium to the insurance company in exchange for coverage.

    • The insurance company assumes the risk of financial loss and pays out claims when necessary.

    • Types of insurance include ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through insurance basic

I was interviewed in Jun 2021.

Interview Questionnaire 

1 Question

  • Q1. I was asked about my previous work experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - I shared the details of that work with them.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. I am eligible to work in banking sector hence I worked with HSBC and JP Morgan earlier.
  • Q2. You can just let me know the process structure and explain me in one attempt. I can be able to handle all the queries in an easy manner. Please do the needful. Thankyou.

Interview Preparation Tips

Interview preparation tips for other job seekers - I can be able to handle the cards payment customers. Hence eagerly waiting to join as early as possible.

Thank you.

I applied via Recruitment Consultant and was interviewed in Oct 2021. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self?
  • Ans. 

    I am a highly motivated sales professional with a proven track record of exceeding targets and building strong relationships with clients.

    • I have over 5 years of experience in sales, with a focus on B2B sales.

    • I am skilled in identifying and pursuing new business opportunities.

    • I have a strong ability to build and maintain relationships with clients, resulting in high levels of customer satisfaction and repeat business.

    • I ...

  • Answered by AI
  • Q2. If i am your customer then how can you treat me?
  • Ans. 

    I would treat you with respect, attentiveness, and a focus on meeting your needs and exceeding your expectations.

    • I would listen carefully to your needs and concerns

    • I would provide clear and accurate information about our products or services

    • I would be responsive and available to answer any questions or address any issues

    • I would strive to build a relationship of trust and mutual benefit

    • I would go above and beyond to ens...

  • Answered by AI
  • Q3. What do you know sbi card?
  • Ans. 

    SBI Card is a credit card issued by SBI Cards and Payment Services Private Limited, a subsidiary of State Bank of India.

    • SBI Card offers a wide range of credit cards to suit different needs and lifestyles.

    • It provides various benefits such as reward points, cashback, discounts, and offers on shopping, dining, travel, and more.

    • SBI Card also has tie-ups with various brands and merchants to provide exclusive deals and privi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - No comments, HR are good, TL are good, and my SM Behavior is awesome. All over system is good

I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Ap kaise sale karenge product.
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Groww Interview FAQs

How many rounds are there in Groww Customer Care Executive interview?
Groww interview process usually has 1 rounds. The most common rounds in the Groww interview process are One-on-one Round and HR.
What are the top questions asked in Groww Customer Care Executive interview?

Some of the top questions asked at the Groww Customer Care Executive interview -

  1. Told to wear samll clothes like show cleav...read more
  2. They say wear small clot...read more

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Groww Customer Care Executive Interview Process

based on 2 interviews

Interview experience

3
  
Average
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Groww Customer Care Executive Salary
based on 8 salaries
₹2.3 L/yr - ₹3.8 L/yr
24% more than the average Customer Care Executive Salary in India
View more details

Groww Customer Care Executive Reviews and Ratings

based on 5 reviews

4.5/5

Rating in categories

4.1

Skill development

3.8

Work-life balance

3.6

Salary

4.1

Job security

4.3

Company culture

3.6

Promotions

4.1

Work satisfaction

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