Groww Customer Care Executive Interview Questions and Answers

Sales of credit cards can be done through various channels such as online, in-person, or over the phone.

• Credit card sales require knowledge of the product and its benefits

• Identify potential customers and their needs

• Offer incentives such as sign-up bonuses or rewards programs

• Provide clear and concise information about fees and interest rates

• Ensure compliance with regulations and company policies

• Follow up with customers ...read more

Handling customers requires active listening, empathy, and problem-solving skills.

• Listen actively to understand their needs and concerns

• Show empathy and understanding towards their situation

• Provide solutions to their problems and offer alternatives

• Maintain a positive attitude and be patient

• Follow up with them to ensure their satisfaction

Using a credit card is simple and convenient.

• Swipe or insert the card into the card reader

• Enter the amount to be charged

• Sign the receipt or enter your PIN

• Make sure to pay off the balance on time to avoid interest charges

• Protect your card and personal information from fraud

Taking benefit from customers is unethical and not recommended in sales.

• Sales should focus on providing value to customers

• Building long-term relationships with customers is more important than short-term gains

• Offering personalized solutions to customers can increase their satisfaction and loyalty

• Providing excellent customer service can lead to positive word-of-mouth and referrals

• Being transparent and honest with custom...read more