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Groww Customer Support Executive Interview Questions and Answers

Updated 6 Feb 2025

Groww Customer Support Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - Aptitude Test 

LIKE IT WAS GENERAL QUESTIONS REGARDING FINANCIAL MARKETS AND WELL BEING KNOWLEDGE ABOUT GROWW

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Why you join groww
  • Q2. What is mutual fund and sip
  • Ans. 

    Mutual fund is a pool of funds collected from multiple investors to invest in securities, while SIP is a systematic investment plan where investors regularly invest a fixed amount.

    • Mutual fund is a professionally managed investment fund that pools money from many investors to purchase securities.

    • SIP is a method of investing a fixed sum regularly in a mutual fund scheme.

    • Mutual funds offer diversification, professional ma...

  • Answered by AI

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About self introduction.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self ?
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. What do you know about stocks market?
  • Ans. 

    Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.

    • Stock market is a place where investors can buy and sell shares of publicly traded companies.

    • Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.

    • Investors can make profits by buying low and selling high, or through dividends paid by the company.

    • Ther...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is Derivatives?
  • Ans. 

    Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.

    • Derivatives can be used for hedging, speculation, or arbitrage.

    • Examples of derivatives include futures contracts, options, and swaps.

    • Derivatives allow investors to take positions on the future price movements of assets without actually owning the assets.

  • Answered by AI
  • Q2. What do you know about Future and options and Mutual fund?
  • Ans. 

    Futures and options are financial instruments that derive their value from an underlying asset, while mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.

    • Futures and options are types of financial derivatives that allow investors to speculate on the price movements of an underlying asset without actually owning it.

    • Mutual funds are investment vehicles that pool money from m...

  • Answered by AI

I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(7 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Why should we hire you?
  • Q5. Where do you see yourself in 5 years?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for Pine Labs Customer Support Executive interview:
  • Infromation about organisation
Interview preparation tips for other job seekers - Read something about the company you’re applying for.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself and your experience?
  • Q2. Why did you leave your last organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst response and lying over the hike and the salary amount.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Explain a difficult situation which you handled yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self intro and regarding previous experience
Round 2 - Aptitude Test 

Basic grammar and email typing skills

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with the operation manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall a good company to work with and the job guarantee depends upon the crypto market.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your self Experience Last company name What process of last company How left your previous job
  • Q2. Last experience of company

Interview Preparation Tips

Topics to prepare for 5paisa Capital Ltd. Customer Care Executive interview:
  • Normal
Interview preparation tips for other job seekers - It's a good company to start your career with 5 paisa .
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is about your abilities
  • Ans. 

    I possess strong communication skills, problem-solving abilities, and a customer-centric approach.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations

  • Answered by AI

Groww Interview FAQs

How many rounds are there in Groww Customer Support Executive interview?
Groww interview process usually has 1 rounds. The most common rounds in the Groww interview process are One-on-one Round, Technical and Aptitude Test.

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Groww Customer Support Executive Interview Process

based on 4 interviews

Interview experience

4.3
  
Good
View more

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Groww Customer Support Executive Salary
based on 45 salaries
₹2.4 L/yr - ₹4.3 L/yr
13% more than the average Customer Support Executive Salary in India
View more details

Groww Customer Support Executive Reviews and Ratings

based on 10 reviews

4.4/5

Rating in categories

4.6

Skill development

4.0

Work-life balance

4.1

Salary

4.6

Job security

4.6

Company culture

3.8

Promotions

4.0

Work satisfaction

Explore 10 Reviews and Ratings
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₹2.4 L/yr - ₹4.3 L/yr

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₹2 L/yr - ₹4.1 L/yr

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