Upload Button Icon Add office photos

Filter interviews by

Clear (1)

Groww Customer Support Executive Interview Questions and Answers

Updated 6 Feb 2025

Groww Customer Support Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - Aptitude Test 

LIKE IT WAS GENERAL QUESTIONS REGARDING FINANCIAL MARKETS AND WELL BEING KNOWLEDGE ABOUT GROWW

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Why you join groww
  • Q2. What is mutual fund and sip
  • Ans. 

    Mutual fund is a pool of funds collected from multiple investors to invest in securities, while SIP is a systematic investment plan where investors regularly invest a fixed amount.

    • Mutual fund is a professionally managed investment fund that pools money from many investors to purchase securities.

    • SIP is a method of investing a fixed sum regularly in a mutual fund scheme.

    • Mutual funds offer diversification, professional ma...

  • Answered by AI

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About self introduction.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - They mainly check communication skills since its very important for customer service profile.. also required to elaborate past experience properly.

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Do you have any information about share market?
  • Ans. 

    Yes, I have basic knowledge about share market.

    • I understand the concept of buying and selling stocks

    • I am aware of the factors that affect the stock market such as economic indicators, company performance, and global events

    • I keep myself updated with the latest news and trends in the stock market

    • I have some experience in investing in stocks and mutual funds

    • For example, I know that the stock prices of companies in the tec...

  • Answered by AI
  • Q2. Have you ever worked?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always try to build long conversation.
Provide genuine answer . Even if you don't know on some part, you still try to balance it and manage it.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Explain a difficult situation which you handled yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

I applied via Referral and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Normal questions were asked by HR team like tell me about yourself.
  • Q2. What qualities require for sales?
  • Ans. 

    Salespeople require qualities such as communication skills, persistence, adaptability, and product knowledge.

    • Excellent communication skills to build relationships with clients

    • Persistence to follow up with leads and close deals

    • Adaptability to changing market trends and customer needs

    • Product knowledge to effectively pitch and answer questions

    • Confidence and charisma to persuade potential customers

    • Time management and organ...

  • Answered by AI
  • Q3. They check my confidence by saying this is not lead generation process,its end to end sale how you will manage?
  • Q4. What is insurance?
  • Ans. 

    Insurance is a contract between an individual and an insurance company to protect against financial loss.

    • Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.

    • The individual pays a premium to the insurance company in exchange for coverage.

    • The insurance company assumes the risk of financial loss and pays out claims when necessary.

    • Types of insurance include ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through insurance basic

I was interviewed in Jun 2021.

Interview Questionnaire 

1 Question

  • Q1. I was asked about my previous work experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - I shared the details of that work with them.

I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Ap kaise sale karenge product.

I applied via Campus Placement and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. How to Salas credit card ???
  • Ans. 

    Sales of credit cards can be done through various channels such as online, in-person, or over the phone.

    • Credit card sales require knowledge of the product and its benefits

    • Identify potential customers and their needs

    • Offer incentives such as sign-up bonuses or rewards programs

    • Provide clear and concise information about fees and interest rates

    • Ensure compliance with regulations and company policies

    • Follow up with customers ...

  • Answered by AI
  • Q2. How to handal customer ?
  • Ans. 

    Handling customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to understand their needs and concerns

    • Show empathy and understanding towards their situation

    • Provide solutions to their problems and offer alternatives

    • Maintain a positive attitude and be patient

    • Follow up with them to ensure their satisfaction

  • Answered by AI
  • Q3. How to usde credit card??
  • Ans. 

    Using a credit card is simple and convenient.

    • Swipe or insert the card into the card reader

    • Enter the amount to be charged

    • Sign the receipt or enter your PIN

    • Make sure to pay off the balance on time to avoid interest charges

    • Protect your card and personal information from fraud

  • Answered by AI
  • Q4. How to take benifit on customer ??
  • Ans. 

    Taking benefit from customers is unethical and not recommended in sales.

    • Sales should focus on providing value to customers

    • Building long-term relationships with customers is more important than short-term gains

    • Offering personalized solutions to customers can increase their satisfaction and loyalty

    • Providing excellent customer service can lead to positive word-of-mouth and referrals

    • Being transparent and honest with custom...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Positive thinking and tell to answer
Contribute & help others!
anonymous
You can choose to be anonymous

Groww Interview FAQs

How many rounds are there in Groww Customer Support Executive interview?
Groww interview process usually has 1 rounds. The most common rounds in the Groww interview process are One-on-one Round, Technical and Aptitude Test.

Recently Viewed

INTERVIEWS

MTX Group

No Interviews

INTERVIEWS

ITOrizon Inc.

No Interviews

INTERVIEWS

ITOrizon Inc.

No Interviews

INTERVIEWS

MTX Group

No Interviews

INTERVIEWS

Groww

No Interviews

INTERVIEWS

ADF Data Science

No Interviews

INTERVIEWS

Hiver

No Interviews

INTERVIEWS

Hiver

No Interviews

INTERVIEWS

Hiver

No Interviews

SALARIES

ADF Data Science

Tell us how to improve this page.

Groww Customer Support Executive Interview Process

based on 4 interviews

Interview experience

4.3
  
Good
View more

Interview Questions from Similar Companies

Morningstar Interview Questions
3.9
 • 241 Interviews
Angel One Interview Questions
3.9
 • 135 Interviews
Apex Group Interview Questions
2.7
 • 133 Interviews
Kotak Securities Interview Questions
3.6
 • 116 Interviews
TresVista Interview Questions
2.9
 • 114 Interviews
Pine Labs Interview Questions
3.4
 • 109 Interviews
Mr Cooper Interview Questions
4.0
 • 81 Interviews
View all
Groww Customer Support Executive Salary
based on 45 salaries
₹2.4 L/yr - ₹4.3 L/yr
13% more than the average Customer Support Executive Salary in India
View more details

Groww Customer Support Executive Reviews and Ratings

based on 10 reviews

4.4/5

Rating in categories

4.6

Skill development

4.0

Work-life balance

4.1

Salary

4.6

Job security

4.6

Company culture

3.8

Promotions

4.0

Work satisfaction

Explore 10 Reviews and Ratings
Senior Executive
81 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Executive
45 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Assistant Manager
42 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Software Engineer
41 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Success Executive
39 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Groww with

Zerodha

4.1
Compare

Sharekhan

3.8
Compare

Paytm Money

3.2
Compare

ET Money

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview