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Groww

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Groww CRM/Customer Service Manager Interview Questions and Answers

Updated 24 May 2021

Groww CRM/Customer Service Manager Interview Experiences

1 interview found

CRM/Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 24 May 2021

Interview Questionnaire 

1 Question

  • Q1. How you would attribute the channel data?
  • Ans. 

    Channel data can be attributed by analyzing customer interactions across various touchpoints and assigning credit to each channel based on its contribution to the customer journey.

    • Collect data from all customer touchpoints

    • Analyze customer interactions to identify the channel that initiated the customer journey

    • Assign credit to each channel based on its contribution to the customer journey

    • Use attribution models to determ...

    • Answered by AI
    Add your answer

Top trending discussions

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Career Advice
2w
an application support engineer
I just recently joined Australia based company as sql support with 3.5lpa. My previous company was small with salary 2.2 lpa and 1 year experience. In just pobation period in my new company I found out they don't care about work life balance. Unofficially they want every employee to work minimum 10 hours per day. I want to ask 1. Does every company want this from their employee. 2. This job used my 13 hours (job + travel) per day and it's getting hard for my personal growth as I want to switch into Business analyst. 3. Need your suggestion is I have to switch to another company in probation period or get experience for atleast 1 year. 4. My current total work experience is 1.5 year if I switch into BA what I expect from salary.
Need advice on new job
Switch Job in probation period
0%
Work atleast 1 year
0%
28 participants . poll closed
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Mr Cooper user image Anonymous

posted on 16 Nov 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
    • Add your answer
  • Q2. English communication
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about your self
    • Add your answer
  • Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
    • Add your answer
Round 3 - Aptitude Test 

Online Assessment test

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend if you are a fresher there is no use if you have a experience because they give same salary for both

Customer Service Executive Interview Questions & Answers

Sharekhan user image Anonymous

posted on 8 Jun 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself and your experience?
    • Add your answer
  • Q2. Why did you leave your last organization?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst response and lying over the hike and the salary amount.

Customer Service Executive Interview Questions & Answers

Pine Labs user image Anonymous

posted on 26 Oct 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What is about your abilities
  • Ans. 

    I possess strong communication skills, problem-solving abilities, and a customer-centric approach.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

SBI Cards & Payment Services user image Anonymous

posted on 14 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Answered by AI
    Add your answer
  • Q2. Explain a difficult situation which you handled yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

Customer Service Executive Interview Questions & Answers

CoinSwitch user image Aby varghese

posted on 29 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self intro and regarding previous experience
    • Add your answer
Round 2 - Aptitude Test 

Basic grammar and email typing skills

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with the operation manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall a good company to work with and the job guarantee depends upon the crypto market.

Customer Care Executive Interview Questions & Answers

5paisa Capital Ltd. user image Anonymous

posted on 17 Nov 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your self Experience Last company name What process of last company How left your previous job
    • Add your answer
  • Q2. Last experience of company
    • Add your answer

Interview Preparation Tips

Topics to prepare for 5paisa Capital Ltd. Customer Care Executive interview:
  • Normal
Interview preparation tips for other job seekers - It's a good company to start your career with 5 paisa .

Customer Service Executive Interview Questions & Answers

Sharekhan user image Niraj Sonawane

posted on 10 Aug 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, family background.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Intro, experience related questions, willingness to travel, timing, jd
    • Add your answer

Customer Support Executive Interview Questions & Answers

Pine Labs user image Anonymous

posted on 15 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(7 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Where do you see yourself in 5 years?
    • Add your answer
  • Q6. What are your strengths and weaknesses?
    • Add your answer
  • Q7. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Pine Labs Customer Support Executive interview:
  • Infromation about organisation
Interview preparation tips for other job seekers - Read something about the company you’re applying for.

Customer Support Associate Interview Questions & Answers

SBI Cards & Payment Services user image Siva sai krishna Koduru

posted on 23 Dec 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Nov 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell about your self?
    • Add your answer
  • Q2. Tell me about your previous company experience?
    • Add your answer
  • Q3. Long term goal,short term goal?
    • Add your answer
  • Q4. Tell me about your family?
    • Add your answer
  • Q5. Salary expectation?
    • Add your answer
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