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CoinSwitch Customer Service Executive Interview Questions and Answers

Updated 29 Mar 2024

CoinSwitch Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self intro and regarding previous experience
Round 2 - Aptitude Test 

Basic grammar and email typing skills

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with the operation manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall a good company to work with and the job guarantee depends upon the crypto market.

Interview questions from similar companies

I applied via Walk-in

Interview Questionnaire 

2 Questions

  • Q1. Product information and selling skills questions.
  • Q2. How to sell your products
  • Ans. 

    To sell products, understand customer needs, highlight product benefits, offer incentives, and provide excellent customer service.

    • Understand customer needs and tailor your pitch accordingly

    • Highlight the benefits of your product, not just the features

    • Offer incentives such as discounts or free trials to entice customers

    • Provide excellent customer service to build trust and loyalty

    • Use social media and other marketing chann

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident be positive

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tellme about your self
  • Q2. What is stock market
  • Ans. 

    Stock market is a platform where publicly traded companies issue and trade their stocks.

    • Stock market is a place where investors buy and sell shares of publicly traded companies.

    • It provides a platform for companies to raise capital by issuing stocks.

    • The stock market is influenced by various factors such as economic indicators, political events, and company performance.

    • Examples of stock markets include the New York Stock

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep knowledge of stock market
What is stock market
What is nifty50, Bank nifty, Sensex
What is commodity
What is derivative
What is mutual fund
What is the benefits of stock market
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General self introduction
Round 3 - Aptitude Test 

Versant Test English grammar and pronounciation

Round 4 - One-on-one 

(1 Question)

  • Q1. Operations Manager round everything about us n previous work experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - NEVER AGREE FOR A THIRD PARTY PAYROLL always go for it if it's direct hire from OSB INDIA
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide more details about your experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Handled customer inquiries via phone, email, and in person

    • Resolved customer issues efficiently and effectively

    • Provided excellent customer support and ensured customer satisfaction

    • Trained new team members on customer service best practices

  • Answered by AI
  • Q2. What are your expectations regarding this position?
  • Ans. 

    I expect to provide excellent customer service, resolve issues efficiently, and contribute positively to the team.

    • Expect to handle customer inquiries and issues professionally

    • Strive to meet or exceed customer satisfaction goals

    • Work collaboratively with team members to improve overall customer experience

  • Answered by AI
Round 2 - Case Study 

Strategies for managing customer experience in account management.

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service professional with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm under pressure and handle difficult customers

    • Proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
  • Q2. Explain about your professional experience
  • Ans. 

    I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing support.

    • Managed customer inquiries via phone, email, and in-person

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product support and information to customers

    • Collaborated with other departments to ensure customer satisfaction

    • Utilized CRM systems to track cust

  • Answered by AI
Round 2 - Aptitude Test 

Versant test. Minimum cutoff is 65/100

Round 3 - Behavioral 

(2 Questions)

  • Q1. Walk me through your resume?
  • Ans. 

    I have a diverse background in customer service roles, showcasing strong communication and problem-solving skills.

    • Started my career as a customer service representative at XYZ Company

    • Promoted to team leader role due to exceptional performance in resolving customer issues

    • Completed a customer service training program to enhance skills

    • Currently working as a Customer Service Officer at ABC Company

  • Answered by AI
  • Q2. Given scenarios and asked how you deal with that scenario?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with the answers and go through the JD throughly
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self ?
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. What do you know about stocks market?
  • Ans. 

    Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.

    • Stock market is a place where investors can buy and sell shares of publicly traded companies.

    • Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.

    • Investors can make profits by buying low and selling high, or through dividends paid by the company.

    • Ther...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is Derivatives?
  • Ans. 

    Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.

    • Derivatives can be used for hedging, speculation, or arbitrage.

    • Examples of derivatives include futures contracts, options, and swaps.

    • Derivatives allow investors to take positions on the future price movements of assets without actually owning the assets.

  • Answered by AI
  • Q2. What do you know about Future and options and Mutual fund?
  • Ans. 

    Futures and options are financial instruments that derive their value from an underlying asset, while mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.

    • Futures and options are types of financial derivatives that allow investors to speculate on the price movements of an underlying asset without actually owning it.

    • Mutual funds are investment vehicles that pool money from m...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your self Experience Last company name What process of last company How left your previous job
  • Q2. Last experience of company
  • Ans. 

    My last experience with the company was positive and I enjoyed working with a diverse team.

    • Worked closely with a diverse team to address customer concerns

    • Received positive feedback from customers for resolving issues efficiently

    • Participated in training sessions to improve customer service skills

  • Answered by AI

Interview Preparation Tips

Topics to prepare for 5paisa Capital Ltd. Customer Care Executive interview:
  • Normal
Interview preparation tips for other job seekers - It's a good company to start your career with 5 paisa .
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why should we hire
  • Ans. 

    I have a proven track record of delivering exceptional customer service, leading teams to success, and improving customer satisfaction.

    • I have X years of experience in customer service management.

    • I have successfully implemented strategies that have improved customer satisfaction ratings by X%.

    • I have a strong leadership skills and have effectively managed and motivated teams to achieve goals.

    • I am passionate about providi...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduce youself
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic getting to know you and your background
Round 2 - Case Study 

Pitch an idea to the CEO whether to solve for 5 min grocery delivery or not

CoinSwitch Interview FAQs

How many rounds are there in CoinSwitch Customer Service Executive interview?
CoinSwitch interview process usually has 3 rounds. The most common rounds in the CoinSwitch interview process are HR, Aptitude Test and One-on-one Round.

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CoinSwitch Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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₹4 L/yr - ₹6 L/yr
62% more than the average Customer Service Executive Salary in India
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