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5paisa Capital Ltd.
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5paisa Capital Ltd. Customer Support Executive Interview Questions and Answers
5paisa Capital Ltd. Customer Support Executive Interview Experiences
1 interview found
Laxman Parab
Selected
I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self ?
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. What do you know about stocks market?
- Ans.
Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.
Stock market is a place where investors can buy and sell shares of publicly traded companies.
Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.
Investors can make profits by buying low and selling high, or through dividends paid by the company.
Ther...
(2 Questions)
- Q1. What is Derivatives?
- Ans.
Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.
Derivatives can be used for hedging, speculation, or arbitrage.
Examples of derivatives include futures contracts, options, and swaps.
Derivatives allow investors to take positions on the future price movements of assets without actually owning the assets.
- Q2. What do you know about Future and options and Mutual fund?
- Ans.
Futures and options are financial instruments that derive their value from an underlying asset, while mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.
Futures and options are types of financial derivatives that allow investors to speculate on the price movements of an underlying asset without actually owning it.
Mutual funds are investment vehicles that pool money from m...
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Anonymous
posted on 18 Jan 2022
I applied via Campus Placement and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself
Interview Preparation Tips
best place to work
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.
(1 Question)
- Q1. General self introduction
Versant Test English grammar and pronounciation
(1 Question)
- Q1. Operations Manager round everything about us n previous work experience.
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Can you provide more details about your experience?
- Ans.
I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.
Handled customer inquiries via phone, email, and in person
Resolved customer issues efficiently and effectively
Provided excellent customer support and ensured customer satisfaction
Trained new team members on customer service best practices
- Q2. What are your expectations regarding this position?
- Ans.
I expect to provide excellent customer service, resolve issues efficiently, and contribute positively to the team.
Expect to handle customer inquiries and issues professionally
Strive to meet or exceed customer satisfaction goals
Work collaboratively with team members to improve overall customer experience
Strategies for managing customer experience in account management.
Selected
I appeared for an interview in Dec 2024.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service professional with a passion for helping others and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm under pressure and handle difficult customers
Proven track record of meeting and exceeding customer satisfaction goals
- Q2. Explain about your professional experience
- Ans.
I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing support.
Managed customer inquiries via phone, email, and in-person
Resolved customer complaints and issues in a timely and professional manner
Provided product support and information to customers
Collaborated with other departments to ensure customer satisfaction
Utilized CRM systems to track cust
Versant test. Minimum cutoff is 65/100
(2 Questions)
- Q1. Walk me through your resume?
- Ans.
I have a diverse background in customer service roles, showcasing strong communication and problem-solving skills.
Started my career as a customer service representative at XYZ Company
Promoted to team leader role due to exceptional performance in resolving customer issues
Completed a customer service training program to enhance skills
Currently working as a Customer Service Officer at ABC Company
- Q2. Given scenarios and asked how you deal with that scenario?
Interview Preparation Tips
I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. Basic screening questions
(1 Question)
- Q1. Questions on Basics finance terminology Capital markets Fund accounting
Interview Preparation Tips
Go with positive mindset.
I applied via Referral and was interviewed before Aug 2021. There were 3 interview rounds.
(1 Question)
- Q1. Banking and mortgage industry questions. Us mortgage industry, Loan process and life cycle. Loan types
(1 Question)
- Q1. Mortgage related questions.
(1 Question)
- Q1. Behavioural questions
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why you want to join better
Interview Preparation Tips
I applied via Referral and was interviewed before Mar 2021. There were 2 interview rounds.
Very basic and easy
(1 Question)
- Q1. Everything related to cv
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Anonymous
posted on 10 May 2015
Interview Questionnaire
7 Questions
- Q1. Choose between Mahatma Gandhi and Subhash Chandra Bose.
- Ans.
Both Mahatma Gandhi and Subhash Chandra Bose were important figures in India's struggle for independence.
Mahatma Gandhi was a non-violent activist who led the Indian National Congress and played a key role in India's independence movement.
Subhash Chandra Bose was a militant nationalist who formed the Indian National Army to fight against British rule.
Both had different ideologies and approaches towards achieving indepe...
- Q2. What would you do if you were given 1 lakh and were told to jump off the first floor? 5 lakh for the 2nd floor? 10 for the 3rd floor?
- Ans.
I would not jump off any floor for any amount of money as it is a dangerous and foolish act.
I would politely decline the offer and explain that my safety and well-being are more important than any amount of money.
Jumping off any floor, regardless of the amount of money offered, is a dangerous and potentially life-threatening act.
I would suggest finding a safer and more productive way to earn money.
I would also question...
- Q3. I give you 5 lakhs right now. Go and kiss the girl standing outside. Will you take the risk?
- Q4. Calculate 12*92 within 15 seconds (without the pen of course)
- Ans.
Answer: 1104
Use multiplication rules to simplify calculation
Break down numbers into smaller parts
Use mental math techniques like rounding and estimation
- Q5. 657*53 within 15 seconds (again without the pen)
- Q6. The interviewer asked me the length of the room. I said that it was around 18 feet. He asked me to convince him of the same
- Q7. Question about finance sector and related to company profile and share trading were asked. Main emphasis was on observation skills and stress testing of students
Interview Preparation Tips
Experience: Two tests completely based on mathematical and logical aptitude and Interviews.
Top 10 rankers of Trade Mogul competition(Trading competition conducted by Future First) are directly called for interview.
Total Questions: 2
Round: Test
Experience: Their sole purpose was to know whether you are capable of handling mathematical calculations easily and quickly. You just need to practice lots of multiplication, division and other simple stuff so that you become quick during the test.
Duration: 30 minutes
Round: HR Interview
Experience: - Choose between Mahatma Gandhi and Subhash Chandra Bose. I personally, would advise you to go for Mahatma Gandhi. If you go for Bose, they will reject you saying that you have a violent side to your personality which of course is not good for them.- What would you do if you were given 1 lakh and were told to jump off the first floor? 5 lakh for the 2nd floor? 10 for the 3rd floor?
Assess the risk in every situation and then using your reasoning, give the answer. I answered that for the amount of money involved i would jump off the 1st and 2nd floors but not the 3rd floor. At maximum I would break my bones or suffer a few fractures which is good enough for the money.
-I give you 5 lakhs right now. Go and kiss the girl standing outside. Will you take the risk?
I said yes I will. She will slap me on the face or maybe get a complaint registered against me with the Dean. It will be a fair deal for the money involved.
-I said, “Sir, my height is about 6 feet. So if I lie down 3 times along the length that should be enough reason for you to get convinced”. So I lied down on the floor along the length of the room thrice.The HR interview was a very different experience for me. I felt that they were looking for a guy who would fit best in their culture and has the ability not only to take risks but also assess it and mitigate it. Besides this they also asked me some HR questions like why should we hire you, what are your goals and why are you suitable for the company. There were few other HR questions as well which were not so different form the regular ones.Overall it was a very good interview experience. They were looking for people who can take risks and were not hesitant to take an initiative and then back their decision with sound thought process.
Skills: Algorithm, maths, Social
College Name: na
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5paisa Capital Ltd. Interviews By Designations
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5paisa Capital Ltd. Customer Support Executive Interview Process
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5paisa Capital Ltd. Customer Support Executive Reviews and Ratings
based on 4 reviews
Rating in categories
|
Customer Care Executive
133
salaries
|  ₹1.6 L/yr - ₹3.6 L/yr |
|
Sales Executive
54
salaries
| ₹1.7 L/yr - ₹3.5 L/yr |
|
Relationship Manager
53
salaries
| ₹1.9 L/yr - ₹3.5 L/yr |
|
Customer Service Executive
49
salaries
| ₹1 L/yr - ₹3.2 L/yr |
|
Assistant Manager
43
salaries
| ₹3.4 L/yr - ₹9 L/yr |
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