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GMR Group Senior Customer Service Executive Interview Questions and Answers for Experienced

Updated 25 Sep 2024

GMR Group Senior Customer Service Executive Interview Experiences for Experienced

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Regarding job post and experience
  • Q2. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for the post applied for and be confidence in every step , and listen careful what interviewer is asking.
After that you will be qualified for the job.

I applied via Walk-in and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Previous experiences and your way to tackle the situations
  • Q2. The situation handling questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and gentle and be extrovert with confidence

Senior Customer Service Executive Interview Questions Asked at Other Companies for Experienced

asked in iEnergizer
Q1. How you will do sales or manage customers.
Q2. What is the difference between a credit card and a debit card?
Q3. Can you describe your experience with the banking process?
asked in Air India
Q4. How you manage customer complain on Arrival (MHB)
asked in Sicpa India
Q5. What are the machine ssp makes?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Not Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. What are your career goals for the next five years?
  • Ans. 

    In the next five years, I aim to grow in customer service, enhance my skills, and take on leadership roles within the company.

    • Develop expertise in customer service tools and techniques, such as CRM software, to improve efficiency.

    • Aim for a promotion to a senior customer service role, where I can mentor new associates and lead a team.

    • Pursue relevant certifications in customer service management to enhance my qualificati...

  • Answered by AI
  • Q2. What isyour salary expectation

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Technical
  • Q2. HR

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is simply a formal discussion for knowing about candidates' communication & soft skill. It describes that how you present yourself .
Interview comprises "inter + view". So, interviewer only wants that candidate should according to job profile.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide information about yourself and your qualifications?
  • Ans. 

    I am a highly motivated and experienced sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of experience in sales and business development

    • Consistently exceeded sales targets by 20% for the past 3 years

    • Strong negotiation and communication skills

    • Built and maintained relationships with key clients such as ABC Company and XYZ Corporation

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Can you describe your experience at your previous company?
  • Ans. 

    I had a successful tenure at my previous company, where I consistently exceeded sales targets and built strong relationships with clients.

    • Exceeded sales targets by 20% in the first quarter

    • Developed and implemented a new sales strategy that increased revenue by 15%

    • Built and maintained relationships with key clients, resulting in repeat business

    • Trained and mentored new sales team members to improve overall performance

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Salary expectations
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Includes both Technical and Aptitude

Round 2 - Technical 

(1 Question)

  • Q1. Mostly depends on the interviewers feild. They didn't ask any questions from resume to me
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(2 Questions)

  • Q1. Wt is emulsifier
  • Ans. 

    An emulsifier is a substance that helps mix two or more liquids that normally do not mix together, such as oil and water.

    • Emulsifiers have both hydrophilic (water-attracting) and hydrophobic (water-repelling) properties.

    • They stabilize emulsions by reducing the surface tension between the two liquids.

    • Common examples of emulsifiers include lecithin, egg yolks, and mustard.

    • Emulsifiers are commonly used in food products lik

  • Answered by AI
  • Q2. Explain fermentation
  • Ans. 

    Fermentation is a metabolic process that converts sugars into acids, gases, or alcohol.

    • Fermentation is a anaerobic process, meaning it does not require oxygen.

    • It is used in the production of alcoholic beverages like beer and wine.

    • Fermentation is also used in the production of bread, yogurt, and pickles.

    • The most common type of fermentation is alcoholic fermentation, where sugars are converted into alcohol and carbon dio

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Can you describe your skills and provide an overview of your background?
  • Ans. 

    Experienced sales executive with strong communication, negotiation, and relationship-building skills.

    • 10+ years of sales experience in various industries

    • Proven track record of exceeding sales targets

    • Strong ability to build and maintain client relationships

    • Excellent communication and negotiation skills

    • Proficient in CRM software and sales analytics

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about your previous experience
  • Q2. Give details on your previous experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Why do you want to do this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Yah be yourself and be confident that what I whatever you are saying true and correct

GMR Group Interview FAQs

How many rounds are there in GMR Group Senior Customer Service Executive interview for experienced candidates?
GMR Group interview process for experienced candidates usually has 1 rounds. The most common rounds in the GMR Group interview process for experienced candidates are One-on-one Round and HR.

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GMR Group Senior Customer Service Executive Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more
GMR Group Senior Customer Service Executive Salary
based on 7 salaries
₹3.4 L/yr - ₹4.7 L/yr
11% more than the average Senior Customer Service Executive Salary in India
View more details

GMR Group Senior Customer Service Executive Reviews and Ratings

based on 4 reviews

4.8/5

Rating in categories

4.7

Skill development

5.0

Work-life balance

4.0

Salary

5.0

Job security

4.3

Company culture

4.8

Promotions

4.3

Work satisfaction

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