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GMR Group Customer Service Associate Interview Questions and Answers

Updated 21 Jan 2025

GMR Group Customer Service Associate Interview Experiences

3 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

General knowledge, general studies, reasoning, mathematics, and English.

Round 2 - Group Discussion 

The topic is the Delhi Metro and the Delhi Airport.

Round 3 - HR 

(1 Question)

  • Q1. Can you provide details about yourself, your family background, and your previous company experiences?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why you want to join our compeny
  • Ans. Because it can make me a successfull person in life
  • Answered Anonymously

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Internshala and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude test I like it very much

Round 3 - One-on-one 

(3 Questions)

  • Q1. What are the group
  • Q2. What are the benefits of the company
  • Q3. What area benefits
  • Ans. 

    Area benefits refer to the advantages or perks that come with living in a specific location.

    • Access to amenities such as parks, schools, and shopping centers

    • Proximity to public transportation or major highways

    • Quality of schools and healthcare facilities in the area

    • Low crime rates and overall safety

    • Availability of job opportunities and economic growth

    • Cultural attractions and community events

    • Affordable housing options and

  • Answered by AI
Round 4 - Assignment 

Coding test I like it

Interview Preparation Tips

Interview preparation tips for other job seekers - I like aptitude test on GMR

GMR Group Interview FAQs

How many rounds are there in GMR Group Customer Service Associate interview?
GMR Group interview process usually has 2-3 rounds. The most common rounds in the GMR Group interview process are Aptitude Test, One-on-one Round and Resume Shortlist.
How to prepare for GMR Group Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at GMR Group. The most common topics and skills that interviewers at GMR Group expect are Customer Service, Customer Management, Escalation Management, Facilities and Facility Management.

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GMR Group Customer Service Associate Interview Process

based on 4 interviews

Interview experience

4.5
  
Good
View more

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GMR Group Customer Service Associate Salary
based on 10 salaries
₹2.2 L/yr - ₹4 L/yr
At par with the average Customer Service Associate Salary in India
View more details

GMR Group Customer Service Associate Reviews and Ratings

based on 3 reviews

3.9/5

Rating in categories

3.9

Skill development

4.1

Work-life balance

3.7

Salary

4.5

Job security

4.1

Company culture

2.9

Promotions

4.1

Work satisfaction

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