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GMR Group Customer Service Associate Interview Questions and Answers

Updated 21 Jan 2025

GMR Group Customer Service Associate Interview Experiences

3 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

General knowledge, general studies, reasoning, mathematics, and English.

Round 2 - Group Discussion 

The topic is the Delhi Metro and the Delhi Airport.

Round 3 - HR 

(1 Question)

  • Q1. Can you provide details about yourself, your family background, and your previous company experiences?
  • Ans. 

    I come from a close-knit family with a background in customer service and retail.

    • Family background: Close-knit family with supportive parents and siblings.

    • Previous company experiences: Worked in customer service and retail roles, handling customer inquiries and resolving issues.

    • Personal details: Hardworking, dedicated, and always willing to go the extra mile to ensure customer satisfaction.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why you want to join our compeny
  • Ans. Because it can make me a successfull person in life
  • Answered Anonymously

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Internshala and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Aptitude test I like it very much

Round 3 - One-on-one 

(3 Questions)

  • Q1. What are the group
  • Q2. What are the benefits of the company
  • Q3. What area benefits
  • Ans. 

    Area benefits refer to the advantages or perks that come with living in a specific location.

    • Access to amenities such as parks, schools, and shopping centers

    • Proximity to public transportation or major highways

    • Quality of schools and healthcare facilities in the area

    • Low crime rates and overall safety

    • Availability of job opportunities and economic growth

    • Cultural attractions and community events

    • Affordable housing options and

  • Answered by AI
Round 4 - Assignment 

Coding test I like it

Interview Preparation Tips

Interview preparation tips for other job seekers - I like aptitude test on GMR

Interview questions from similar companies

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 4 - HR 
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. What is your family background?
  • Q2. What are your strengths and weaknesses?
  • Q3. Tell me about yourself.
Round 3 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Before interview prepare yourself...
1. Know about company
2. About yourself
This is basic questions of any interview...

I applied via Walk-in and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me your self & education details
Round 3 - Job profile 

(1 Question)

  • Q1. Job role & responsibilities & salary & timing

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well & self introduction & must carry I'd proof & resume
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - Aptitude Test 

All subjects, math gk gs reasoning English

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(2 Questions)

  • Q1. Self introduction ? Self declaration of you in the evening of the day of the day of the day of the day of the day of the day of the day of the world 💖hindi dubbed full movie online free hole call kar rahe...
  • Q2. Self introduction to the day of the day of the day of the day of

Interview Preparation Tips

Interview preparation tips for other job seekers - Good very nice and beautiful pictures of the day outing for you and your family and friends and family and friends and

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

(1 Question)

  • Q1. Basics of engineering and science
Round 3 - Aptitude Test 

Memory test, decision making, mail and response to mails.

Round 4 - Technical 

(1 Question)

  • Q1. Knowledge of machine i worked and basics of safety

Interview Preparation Tips

Interview preparation tips for other job seekers - Clear your basics. Be sure and confident while answering question. We truthful and don't try to misguide the interviewer as they are very experienced and experts

I applied via Referral and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep confidence level high and
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GMR Group Interview FAQs

How many rounds are there in GMR Group Customer Service Associate interview?
GMR Group interview process usually has 2-3 rounds. The most common rounds in the GMR Group interview process are Aptitude Test, One-on-one Round and HR.
How to prepare for GMR Group Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at GMR Group. The most common topics and skills that interviewers at GMR Group expect are Customer Service, Customer Management, Escalation Management, Facilities and Facility Management.

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GMR Group Customer Service Associate Interview Process

based on 4 interviews

Interview experience

4.5
  
Good
View more

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GMR Group Customer Service Associate Salary
based on 10 salaries
₹2.2 L/yr - ₹4 L/yr
At par with the average Customer Service Associate Salary in India
View more details

GMR Group Customer Service Associate Reviews and Ratings

based on 3 reviews

3.9/5

Rating in categories

3.9

Skill development

4.1

Work-life balance

3.7

Salary

4.5

Job security

4.1

Company culture

2.9

Promotions

4.1

Work satisfaction

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