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GMR Group Customer Service Associate Interview Questions and Answers

Updated 21 Jan 2025

GMR Group Customer Service Associate Interview Experiences

3 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

General knowledge, general studies, reasoning, mathematics, and English.

Round 2 - Group Discussion 

The topic is the Delhi Metro and the Delhi Airport.

Round 3 - HR 

(1 Question)

  • Q1. Can you provide details about yourself, your family background, and your previous company experiences?
  • Ans. 

    I come from a close-knit family with a background in customer service and retail.

    • Family background: Close-knit family with supportive parents and siblings.

    • Previous company experiences: Worked in customer service and retail roles, handling customer inquiries and resolving issues.

    • Personal details: Hardworking, dedicated, and always willing to go the extra mile to ensure customer satisfaction.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why you want to join our compeny
  • Ans. Because it can make me a successfull person in life
  • Answered Anonymously

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Internshala and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude test I like it very much

Round 3 - One-on-one 

(3 Questions)

  • Q1. What are the group
  • Q2. What are the benefits of the company
  • Q3. What area benefits
  • Ans. 

    Area benefits refer to the advantages or perks that come with living in a specific location.

    • Access to amenities such as parks, schools, and shopping centers

    • Proximity to public transportation or major highways

    • Quality of schools and healthcare facilities in the area

    • Low crime rates and overall safety

    • Availability of job opportunities and economic growth

    • Cultural attractions and community events

    • Affordable housing options and

  • Answered by AI
Round 4 - Assignment 

Coding test I like it

Interview Preparation Tips

Interview preparation tips for other job seekers - I like aptitude test on GMR

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Not Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. What are your career goals for the next five years?
  • Ans. 

    In the next five years, I aim to grow in customer service, enhance my skills, and take on leadership roles within the company.

    • Develop expertise in customer service tools and techniques, such as CRM software, to improve efficiency.

    • Aim for a promotion to a senior customer service role, where I can mentor new associates and lead a team.

    • Pursue relevant certifications in customer service management to enhance my qualificati...

  • Answered by AI
  • Q2. What isyour salary expectation
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Sort an array of objects
  • Ans. 

    Sort an array of strings

    • Use a sorting algorithm like bubble sort, insertion sort, or quicksort

    • Compare each pair of strings and swap them if they are in the wrong order

    • Repeat the process until the array is sorted

  • Answered by AI
  • Q2. Reverse an array of custom objecta
  • Ans. 

    Reverse an array of custom objects

    • Use a loop to iterate through half of the array and swap the elements at corresponding positions

    • Start with two pointers, one at the beginning and one at the end, and swap the elements until they meet in the middle

    • If the custom object has a 'reverse' method, you can use it to reverse the array

  • Answered by AI

Skills evaluated in this interview

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Basics of js, angular
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Why are you looking for job change?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Looking for a new challenge to further develop my skills and knowledge

    • Interested in exploring different industries and gaining diverse experience

    • Seeking opportunities for career advancement and professional growth

  • Answered by AI
Round 2 - Assignment 

Apritude test and coding test

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. Work Experience based quations
  • Q2. Education & qualification based quations

Interview Preparation Tips

Interview preparation tips for other job seekers - Educated more & love to work & passionate yours skills leaning & development.

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding experience in handling a lot of customers in a day.

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be prepared with everything.

I applied via Referral and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Journal entries,and past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - basic accounting journal entries need to prepare

GMR Group Interview FAQs

How many rounds are there in GMR Group Customer Service Associate interview?
GMR Group interview process usually has 2-3 rounds. The most common rounds in the GMR Group interview process are One-on-one Round, Aptitude Test and Assignment.
How to prepare for GMR Group Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at GMR Group. The most common topics and skills that interviewers at GMR Group expect are Customer Service, Customer Management, Escalation Management, Facilities and Facility Management.

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GMR Group Customer Service Associate Interview Process

based on 4 interviews

Interview experience

4.5
  
Good
View more
GMR Group Customer Service Associate Salary
based on 12 salaries
₹2.2 L/yr - ₹5.1 L/yr
13% more than the average Customer Service Associate Salary in India
View more details

GMR Group Customer Service Associate Reviews and Ratings

based on 3 reviews

3.9/5

Rating in categories

3.9

Skill development

4.1

Work-life balance

3.7

Salary

4.5

Job security

4.1

Company culture

2.9

Promotions

4.1

Work satisfaction

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