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Genpak Service Desk Engineer Interview Questions and Answers

Updated 12 Feb 2024

Genpak Service Desk Engineer Interview Experiences

1 interview found

Service Desk Engineer Interview Questions & Answers

Anonymous

posted on 12 Feb 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via campus placement at BV Raju Institute of Technology, Medak and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test

Communication round
our communication skills will be checked through out the round

Round 2 - Technical

(1 Question)

Q1. Interviewer will walk through your resume, so prepare everything mentioned in resume Some basic questions related to coding topics like arrays and strings System related questions Shifts and location rela...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare your resume well and be chill and confident

Top trending discussions

View All

Interview Tips & Stories

an operations executive

Job Market Seems to Be Opening Up Again!

I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!

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Interview questions from similar companies

Service Desk Engineer Interview Questions & Answers

HCLTech

Anonymous

posted on 28 Jan 2025

Interview experience

Average

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I was interviewed in Dec 2024.

Round 1 - Technical

(1 Question)

Q1. Difference between incident and service request

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Introduce yourself. What are your roles and responsibilities? What types of issues are you handling? What is the difference between an incident and a service request? How do you calculate rating parameters? What tools are you using? How do you handle frustrated users? If you cannot resolve an issue, how do you communicate this to the user and escalate it to a higher level? What kinds of SLAs are in place, and how do they work?

Service Desk Engineer Interview Questions & Answers

Accenture

Simran's Music World (Twinkle)

posted on 26 Jan 2025

Interview experience

Good

Difficulty level

Moderate

Process Duration

4-6 weeks

Result

Selected

I was interviewed in Jul 2024.

Round 1 - Technical

(2 Questions)

Q1. What are layers in Network

Add your answer

Q2. How to find ip of system

Add your answer

Service Desk Engineer Interview Questions & Answers

Wipro

Anonymous

posted on 10 Sep 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

No response

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Technical

(2 Questions)

Q1. What is service desk

Ans.

Service desk is a centralized point of contact for users to get help with IT issues and requests.

Provides technical support and assistance to users
Handles IT incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution

Answered by AI

Add your answer

Q2. What is dns, domain, dhcp, router, modem

Ans.

DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.

DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)
Domain is a group of network resources under the same administration (e.g. google...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and strong

Skills evaluated in this interview

Service Desk Engineer Interview Questions & Answers

Capgemini

Sonali Jadhav

posted on 25 Sep 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Technical

(1 Question)

Q1. Difference between pst and ost

Ans.

PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.

PST is used for storing emails, contacts, calendar items, and other data in Outlook.
OST is a cached copy of the mailbox stored on the local computer for offline access.
PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...

Answered by AI

Add your answer

Service Desk Engineer Interview Questions & Answers

TCS

Anonymous

posted on 3 Aug 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

2-4 weeks

Result

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure to prepare for the skill they mentioned in HR mail for the role you apply.

Service Desk Engineer Interview Questions & Answers

Cognizant

Anonymous

posted on 18 Dec 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

4-6 weeks

Result

No response

I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Aptitude Test

Quant,verbal,reasoning

Service Desk Engineer Interview Questions & Answers

HDFC Bank

Sujal Sandip Ringe

posted on 24 Apr 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Job Portal and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. About desktop support

Add your answer

Q2. About desktop technical

Add your answer

Service Desk Engineer Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 24 Nov 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Versant Round

(1 Question)

Q1. Versant Examination

Add your answer

Round 3 - Technical

(1 Question)

Q1. How to Check IP ?

Ans.

To check IP, use command prompt and type 'ipconfig' or use online IP lookup tools.

Open command prompt and type 'ipconfig' to view IP address
Use online IP lookup tools like 'iplocation.net' or 'whatismyip.com' to check IP
On Windows, go to Network and Sharing Center > Change adapter settings > Right-click on the network adapter > Status > Details to view IP

Answered by AI

View 1 more answer

Round 4 - Technical

(2 Questions)

Q1. How to flush IP

Ans.

Flushing an IP involves releasing and renewing the IP address assigned to a device.

To flush an IP on Windows, use the 'ipconfig /release' and 'ipconfig /renew' commands.
On macOS, use the 'sudo ipconfig set en0 DHCP' command to flush the IP.
On Linux, use the 'sudo dhclient -r' and 'sudo dhclient' commands to release and renew the IP.
Flushing an IP can help resolve network connectivity issues or obtain a new IP from the

Answered by AI

Add your answer

Q2. Open cmd IPConfig/release,press enter IPConfig/renew,press enter IPConfig/flushdns,press enter

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