Genpact Senior Process Associate 2 Interview Questions and Answers

Q1. I was hired as an experienced candidate, and the interview had two rounds. As it was a job fair iny city l, after the initial cv screening by the consultant, the main round was with the HR in which English...read more
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Q2. Why do you want to relocate to a big city like Bangalore?
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Q3. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Good customer service can lead to repeat ...read more
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Q4. How will you handle an objection from a customer who is unhappy?
Ans. 
I would listen to the customer's concerns, empathize with their situation, offer a solution or alternative, and follow up to ensure their satisfaction.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's situation and show understanding

• Offer a solution or alternative to address the customer's unhappiness

• Follow up with the customer to ensure their satisfaction with the resolution
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Q1. What is your salary expectation?
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Q2. How long do you plan to stay in this firm?
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Q1. About your introduction
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Q2. Previous experience details
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Q1. Tell about your self
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Q2. How long will you work here
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Q1. Tell about your self?
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Q2. How long will You work here?
Ans. 
I plan to work here for the foreseeable future, as I am excited about the opportunities for growth and development within the company.
• I am committed to contributing to the success of the team and the organization

• I see potential for advancement and learning opportunities within the company

• I am excited about the projects and initiatives currently in progress at the company
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Q1. Self Introduction
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Q2. Speak any topic for 2 min
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Amcat Exam should be minimum 3 subjects

Q1. About the Job Info and details
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Q2. Work process are you ok with that
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Q1. Tell me your self introduction
Ans. 
I am a dedicated and detail-oriented individual with a strong background in data analysis and process improvement.
• Graduated with a degree in Business Administration

• Worked as a data analyst for 2 years

• Implemented process improvements that resulted in a 20% increase in efficiency
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Q2. Skills and achievements
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Q1. Introduce yourself
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I am a dedicated and detail-oriented individual with a background in customer service and data entry.
• Customer service experience at XYZ Company for 2 years

• Proficient in data entry and Microsoft Office Suite

• Strong attention to detail and organizational skills
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Q2. What is kyc and what purpose of KYC
Ans. 
KYC stands for Know Your Customer. It is a process used by financial institutions to verify the identity of their clients.
• KYC is a regulatory requirement to prevent financial crimes such as money laundering and terrorism financing.

• It involves collecting personal information and verifying the identity of customers.

• Examples of KYC documents include government-issued IDs, proof of address, and financial statements.

• KYC hel...read more
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Q3. What is funds risk
Ans. 
Funds risk refers to the potential for financial loss in an investment due to market fluctuations or other factors.
• Funds risk is the possibility of losing money on an investment.

• It can be caused by market volatility, economic factors, or specific risks related to the investment.

• Investors often assess funds risk before making investment decisions to determine their risk tolerance.

• Examples of funds risk include market ri
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