Genpact Processing Executive Interview Questions, Process, and Tips

BRS stands for Bank Reconciliation Statement, which is a document that compares the bank balance as per the company's records with the balance shown in the bank statement.

• BRS helps in identifying discrepancies between the company's records and the bank statement.

• It ensures that all transactions are accurately recorded and helps in detecting errors or fraud.

• Examples of items included in BRS are outstanding checks, depos...read more

Finance is the management of money and investments.

• Finance involves managing money, investments, and other financial assets.

• It includes activities such as budgeting, saving, investing, and borrowing.

• Examples of finance include personal finance, corporate finance, and public finance.

Yes, I am able to work in rotational shifts.

• I have previous experience working in rotational shifts at my previous job.

• I am flexible with my schedule and can easily adapt to different shift timings.

• I understand the importance of rotational shifts in a processing executive role to ensure continuous operations.

• I am willing to work nights, weekends, and holidays as needed.

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emails, and...read more

CSAT stands for Customer Satisfaction Score, and it can be improved by focusing on communication, training, and feedback.

• Regularly collect feedback from customers to understand their needs and expectations.

• Provide training to employees to improve their communication and problem-solving skills.

• Implement a system for quick resolution of customer issues to increase satisfaction levels.

• Personalize interactions with custome...read more

Hygiene refers to practices that help maintain health and prevent the spread of diseases.

• Hygiene includes practices such as washing hands regularly, brushing teeth, and keeping living spaces clean.

• Proper hygiene can help prevent illnesses and infections.

• Personal hygiene also includes grooming habits like bathing, hair care, and skincare.

• Hygiene is important in food preparation to prevent foodborne illnesses.

• Maintaining...read more