SMFG India Credit Telecalling Interview Questions and Answers

To collect default customers, we can use various methods such as sending reminders, offering payment plans, and contacting them through different channels. To trace customers who have shifted, we can use address verification services and social media.

• Send reminders to default customers through emails, text messages, or phone calls.

• Offer payment plans to default customers to help them pay off their debts in installments...read more

I pitch products by highlighting their unique features and benefits, and tailoring my approach to the customer's needs.

• Identify the customer's needs and pain points

• Highlight the unique features and benefits of the product

• Use storytelling to create an emotional connection

• Provide social proof through testimonials or case studies

• Offer a solution to the customer's problem

• Close the sale with a call to action