SMFG India Credit Senior Executive Interview Questions and Answers for Experienced

How to handling customer?

Q1. How to work npa bucket
Ans. 
Working the NPA bucket involves effectively managing and recovering non-performing assets.
• Identify and prioritize non-performing assets

• Develop and implement strategies for recovery

• Monitor and track progress regularly

• Utilize legal and collection resources when necessary

• Maintain strong communication with borrowers

• Analyze root causes of non-performing assets and address them

• Collaborate with internal teams and external age...read more
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Almost normal questions asking to me and sales & marketing oriented questions and language properly

Q1. 1. Shelf introduction 2. Who are referred this job 3. How to get in the work culture 4. Ask some muthoot finance benifits
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Q2. Almost normal questions
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Q1. Which is you current copany?
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Q2. What is your current CTC?
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Q1. What is customer service?
Ans. 
Customer service is the support and assistance provided to customers before, during, and after their purchase experience.
• Involves understanding customer needs and expectations.

• Effective communication is key; for example, responding promptly to inquiries.

• Personalization enhances customer experience, like addressing customers by name.

• Problem-solving is crucial; for instance, resolving complaints efficiently.

• Building rela...read more
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Q2. How do you prioritize your work?
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Q3. How to sale your products?
Ans. 
Effective sales strategies involve understanding customer needs, building relationships, and leveraging data-driven insights.
• Understand your target audience: Conduct market research to identify customer pain points and preferences.

• Build strong relationships: Engage with customers through personalized communication and follow-ups.

• Leverage digital marketing: Use social media and email campaigns to reach a wider audience ...read more
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Online exam for enter into muthoot fincorp Ltd

Q1. About studies and certificates
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Q2. About past experience and certificates
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Q3. Pastwork place where worked
Ans. 
I have worked at multiple past workplaces, including ABC Company and XYZ Corporation.
• Worked at ABC Company for 5 years in a leadership role

• Managed a team of 20 employees at XYZ Corporation

• Implemented new strategies for efficiency at both companies
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Q1. What about your self
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Q2. Education details
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