Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Full Creative Team. If you also belong to the team, you can get access from here

Full Creative Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Full Creative Chat Support Executive Interview Questions and Answers

Updated 12 Oct 2023

Full Creative Chat Support Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - English Test using mobile app 

(1 Question)

  • Q1. I was shortlisted for the 1st round i.e a english test using a mobile app to test one's english proficiency.
Round 2 - One-on-one 

(1 Question)

  • Q1. Upon completing the English Test, I was shortlisted for the round -2, a video call interview with the HR recruiter. Questions: 1. What are your Hobbies? 2. How will you handle a rude customer? 3. What is...

Interview Preparation Tips

Topics to prepare for Full Creative Chat Support Executive interview:
  • Basic customer support role que
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

General topic like ott vs theatre.it is very easy if your good with communication.

Round 3 - Aptitude Test 

Listening and reading and writing skills were evaluated..bit tough though

Round 4 - One-on-one 

(1 Question)

  • Q1. Given a scenario to test your logical ability

Chat Support Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. What important things should be followed when you are in conversa ... read more
asked in BigBasket
Q2. How will you write an email to customer regarding order delivery ... read more
asked in Swiggy
Q3. Why English should be business language?
Q4. What will you do if the company will get high customer flow
asked in Jio
Q5. What do you mean by customer service representative?

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Technical skills
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why did you leave your last company?
  • Q3. What is your salary expectations?
  • Q4. What was the quality parameters in previous company.
  • Q5. What is customer Service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

    • Good cu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Average english speakers can easily crack the interview.

I applied via Campus Placement and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 3 - HR 

(1 Question)

  • Q1. Share details of your previous job.
Round 4 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. What are your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - Motivation &struggle&amazing etc

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

There are 3 stoops in this test

Round 3 - One-on-one 

(6 Questions)

  • Q1. First off all about your self
  • Q2. And second Question want you want join this company
  • Q3. And third question is A task the task is anything else So solve this task
  • Q4. And final a group discussion how many days may you join
  • Q5. And finally you are selected in this job
  • Q6. & first week your joining letter to mail

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi guys please suggest me what happened in it how did it happen

I applied via Naukri.com and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Chat Support Executive with excellent communication skills.

    • I have worked as a Chat Support Executive for 3 years, assisting customers with their queries and concerns.

    • I am proficient in using chat support software and have a strong understanding of customer service principles.

    • I have a proven track record of resolving customer issues efficiently and effectively.

    • I am skilled in multitaskin...

  • Answered by AI
  • Q2. What do you mean by women empowerment
  • Ans. 

    Women empowerment refers to the process of granting women equal rights, opportunities, and access to resources and decision-making power.

    • Women empowerment involves promoting gender equality and challenging gender stereotypes.

    • It includes providing education and skill development opportunities to women.

    • Empowering women economically by promoting entrepreneurship and employment.

    • Ensuring women's participation in political a...

  • Answered by AI
  • Q3. Tell me something about CHILD LABOUR
  • Ans. 

    Child labour refers to the employment of children in any work that deprives them of their childhood, education, and potential.

    • Child labour is a violation of children's rights and a form of exploitation.

    • It is prevalent in many developing countries, where poverty and lack of education are major factors.

    • Children are often forced to work in hazardous conditions, such as in mines, factories, and agriculture.

    • Child labour als...

  • Answered by AI
  • Q4. Why do you want to join BPO sector
  • Ans. 

    I want to join the BPO sector because it offers a dynamic work environment and opportunities for personal and professional growth.

    • Opportunity to work with diverse clients and industries

    • Chance to develop strong communication and problem-solving skills

    • Exposure to new technologies and software

    • Opportunity to work in a fast-paced and challenging environment

    • Potential for career advancement and growth

    • Ability to contribute to ...

  • Answered by AI
Round 2 - grammar test 

(1 Question)

  • Q1. They will conduct grammar test
Round 3 - Typing Test 

(1 Question)

  • Q1. They will see your typing speed
Round 4 - chat process round 

(1 Question)

  • Q1. They will conduct a chat round

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident while speaking and don't be nervous and speak at least two minute for any topic that they give.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 5 interview rounds.

Round 1 - Aptitude Test 

Typing test, one minute typing test

Round 2 - Assignment 

Essay of 150 words on a topic of their choice within 15 minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Hr round- tell me about yourself
  • Q2. Why career gap? Why leaving current organisation?
Round 4 - One-on-one 

(2 Questions)

  • Q1. Ops round- what is kyc process, what is spi and pii, etc
  • Ans. 

    KYC process refers to verifying the identity of customers to prevent fraud, while SPI and PII are types of sensitive information.

    • KYC process stands for Know Your Customer and involves verifying the identity of customers through documents like ID cards, passports, etc.

    • SPI stands for Sensitive Personal Information, such as financial details, while PII stands for Personally Identifiable Information, like name and address.

    • ...

  • Answered by AI
  • Q2. What is aml, bfsi, ach and via transfer
  • Ans. 

    AML stands for Anti-Money Laundering, BFSI stands for Banking, Financial Services, and Insurance, ACH stands for Automated Clearing House, and VIA Transfer is a method of transferring funds electronically.

    • AML is a set of procedures, laws, and regulations designed to prevent the practice of generating income through illegal actions.

    • BFSI refers to the industry encompassing banking institutions, financial services compani...

  • Answered by AI
Round 5 - Versant 

(2 Questions)

  • Q1. Quite easy. Just follow instructions on screen and do in a quiet area.
  • Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc..

Interview Preparation Tips

Interview preparation tips for other job seekers - Hr was dishonest. Told me a different in-hand figure during interview rounds. After I cleared all interviews and submitted documents, then she told me that in-hand salary wil ll be different and the amount told earlier was variable, and it was my fault that I didn't know this and not her that she didn't tell me upfront. And also additional 500-1000 rs fee for taking company transport which was not told earlier . So experience with HR was pretty bad. They are dishonest and bunch of liars. The consultant also took her side.
The shift is also longer than most companies . 9.5 hours shift.

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. Overall
  • Q2. Just practice on your grammatical part. Very good company, humble trainer as well as team leaders.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Common topics like collage days, previous experience, it may b anything.

Round 3 - Typing Test 

(1 Question)

  • Q1. In the round three they will check your typing speed, 100 words per 7 mins. And also roll play will be there.

Interview Preparation Tips

Interview preparation tips for other job seekers - There it will atleast 1 full day also they may ask you to come next day also. For some people interview process taking so long like 5 days (a week) to complete it.

Full Creative Interview FAQs

How many rounds are there in Full Creative Chat Support Executive interview?
Full Creative interview process usually has 3-4 rounds. The most common rounds in the Full Creative interview process are Resume Shortlist, One-on-one Round and Group Discussion.
What are the top questions asked in Full Creative Chat Support Executive interview?

Some of the top questions asked at the Full Creative Chat Support Executive interview -

  1. I was shortlisted for the 1st round i.e a english test using a mobile app to te...read more
  2. Given a scenario to test your logical abil...read more

Tell us how to improve this page.

Full Creative Chat Support Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Infosys Interview Questions
3.6
 • 7.5k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
LTIMindtree Interview Questions
3.8
 • 2.9k Interviews
Mphasis Interview Questions
3.4
 • 790 Interviews
BCD Travel Interview Questions
4.3
 • 111 Interviews
View all
Full Creative Chat Support Executive Salary
based on 5 salaries
₹2.6 L/yr - ₹5 L/yr
16% more than the average Chat Support Executive Salary in India
View more details
Software Engineer
60 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Junior Software Engineer
37 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Client Account Manager
34 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Product Expert
33 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Software Developer
22 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Full Creative with

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview