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I applied via Referral and was interviewed in Jun 2022. There were 6 interview rounds.
I applied via Approached by Company and was interviewed before Feb 2022. There were 4 interview rounds.
I was interviewed in Mar 2024.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
posted on 10 Mar 2024
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.
Managed migration of on-premise servers to AWS cloud for a large enterprise
Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency
Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls
I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
I applied via Naukri.com
posted on 20 Oct 2021
I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 4 interview rounds.
based on 26 reviews
Rating in categories
Technical Service Engineer
1.1k
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| ₹2.8 L/yr - ₹16 L/yr |
Application Developer
972
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| ₹2.8 L/yr - ₹17 L/yr |
Assistant Application Developer
589
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| ₹2.3 L/yr - ₹7.7 L/yr |
Assistant Technical Service Engineer
560
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| ₹2.5 L/yr - ₹9 L/yr |
Associate Application Developer
510
salaries
| ₹4.1 L/yr - ₹13.6 L/yr |
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