Freshworks Business Analyst Interview Questions and Answers

Q1. What are scrum ceremonies?
Ans. 
Scrum ceremonies are regular meetings held in Agile project management to facilitate communication and collaboration among team members.
• Sprint Planning: Setting goals and planning tasks for the upcoming sprint.

• Daily Stand-up: Short daily meetings to discuss progress, roadblocks, and plans for the day.

• Sprint Review: Demo of completed work to stakeholders for feedback.

• Sprint Retrospective: Reflection on what went well, w...read more
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Q2. How do you define sprint?
Ans. 
A sprint is a time-boxed period during which a specific amount of work must be completed.
• Sprints are typically 2-4 weeks long in Agile methodology

• At the beginning of a sprint, the team plans the work to be done and commits to completing it by the end of the sprint

• Sprints end with a review and retrospective to discuss what went well and what could be improved for the next sprint
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Q3. How do you make story points?
Ans. 
Story points are estimates used in Agile methodology to measure the complexity and effort required for a task.
• Story points are typically assigned based on the perceived complexity, risk, and effort involved in a user story or task.

• They are not based on time, but rather on relative sizing compared to other tasks.

• Common scales for story points include Fibonacci sequence (1, 2, 3, 5, 8, 13, etc.) or t-shirt sizes (XS, S, ...read more
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Q4. Scenario-based questions on stakeholder manager
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Q5. How is product management different from project management?
Ans. 
Product management focuses on the development and marketing of a specific product, while project management involves overseeing a specific project from start to finish.
• Product management is focused on the entire lifecycle of a product, from ideation to launch and beyond.

• Project management is focused on the successful completion of a specific project within a set timeframe and budget.

• Product managers work closely with c...read more
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Q1. How to you manage team conflicts
Ans. 
I address team conflicts by promoting open communication, active listening, and facilitating constructive discussions.
• Encourage open communication among team members to address conflicts early on

• Practice active listening to understand all perspectives and concerns

• Facilitate constructive discussions to find mutually beneficial solutions

• Implement team-building activities to improve relationships and prevent conflicts

• Seek...read more
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Q2. How many members in your team
Ans. 
There are 7 members in my team.
• Our team consists of 3 business analysts, 2 data analysts, and 2 project managers.

• Each member has a specific role and responsibilities within the team.

• We work collaboratively to analyze business requirements and provide data-driven insights.
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Q1. Elevator pitch case study
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Q2. Are you willing to move to hyderabad
Ans. 
Yes, I am willing to relocate to Hyderabad for the right opportunity.
• I am open to relocating for the right job opportunity

• I have researched about Hyderabad and am comfortable with the idea of living there

• I am excited about the prospect of working in a new city
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Clear and general to the point questions

Q1. Basic why you are leaving your previous job
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Q2. What are you looking for
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Q1. Salary expectation
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Q2. Basic about your background details earlier experience
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Q1. Work experience and basic introduction questions.
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Q1. Business analyst related questions.
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Q1. HR round about basic introduction.
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Q1. Capital market related questions
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Q2. Mutual Funds, Bonds, Equity , Derivatives
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Q1. SQL and business Analyst questions
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Q1. Situation based questions SQL
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Q1. BRD, FRD, JIRA, SAP BO
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Q2. Question related to past exp.
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