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based on 10.6k Reviews

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Flipkart Customer Support Executive Interview Questions and Answers

Updated 11 Sep 2024

Flipkart Customer Support Executive Interview Experiences

18 interviews found

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Difference between empathy and sympathy
  • Q2. What is inbound and outbound calls
  • Ans. 

    Inbound calls are received by the company, while outbound calls are made by the company.

    • Inbound calls are from customers or clients to the company.

    • Outbound calls are from the company to customers or clients.

    • Inbound calls are usually related to customer support or sales.

    • Outbound calls are usually related to sales or marketing.

    • Examples of inbound calls include customer inquiries, complaints, and support requests.

    • Examples...

  • Answered by AI
  • Q3. Speak on a topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident whatever you say.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Technical 

(4 Questions)

  • Q1. Please response your this job interview
  • Q2. I am ready for this job and opportunity
  • Q3. Please reply me
  • Q4. Kya interview mein Ghar se hi de sakte ho

Interview Preparation Tips

Topics to prepare for Flipkart Customer Support Executive interview:
  • Online phone par
  • I am ready for interview online
Interview preparation tips for other job seekers - Customer service remote job any

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Do you have aadhaar card with phone number linked with it?
Q4. 1.what is customer support?
Q5. Customer satisfaction how can you provide.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is mutual funds
  • Ans. 

    Mutual funds are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of securities.

    • Mutual funds are managed by professional fund managers who make investment decisions on behalf of the investors.

    • Investors can buy units of mutual funds, which represent a portion of the holdings of the fund.

    • Mutual funds offer diversification, liquidity, and professional management to investors...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What your name and tell me somthing about your self?
  • Ans. My name is BabyshaliniRanjit ,I From in Tamilnadu I complete 12th.
  • Answered Anonymously
  • Q2. What is last book your ead and who was the author?
  • Ans. I read in Islamic book .and the authet of the book is Murtaza Muthari.
  • Answered Anonymously
  • Q3. Tell me something about ur state?
  • Ans. I live in Agra it very beautiful place and there aer mant good place to visit Taj Maher, Red Fort, Dayalbagh.etc.
  • Answered Anonymously
Round 2 - Technical 

(2 Questions)

  • Q1. What do kno about the BPO
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

    • BPO services include customer support, technical support, data entry, and back-office operations.

    • BPO companies are often located in countries with lower labor costs, such as India and the Philippines.

    • BPO can help companies save money and improve efficiency by allowing them to focus on their core bu...

  • Answered by AI
  • Q2. Tell me somthing about Yourself in hind ?
  • Ans. Mera naam abc hai .Mai Srinager Jammu and Kashmir mairehit hu.Aur meri hobby badminton Khelna hai aur books pdna.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidend . and speak politely and fluently .there nothing to worry about.js be confident.

Flipkart interview questions for designations

 Customer Support Associate

 (2)

 Customer Support Assistant

 (1)

 Email Customer Support Executive

 (1)

 Global Customer Support

 (1)

 Customer Executive

 (4)

 Customer Service Executive

 (24)

 Customer Care Executive

 (15)

 Customer Response Executive

 (1)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General knowledge and my study orientation

Round 3 - HR 

(5 Questions)

  • Q1. What my self description
  • Q2. What my experience
  • Q3. I am self motivated person and postive thinker
  • Q4. Operations theatres designer 1year
  • Q5. Business developments executive 1year

Interview Preparation Tips

Interview preparation tips for other job seekers - My job in own prepare and knowledge improvement
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. Introduction kya hai
  • Q2. Kya main kya kya karna padta hai
  • Q3. Pahle aapane Aisi Koi job Ghar Baithe ki hai ya nahin
  • Q4. Experience hai ya nahi
  • Q5. Salary Kya Lena Pasand Karenge
  • Q6. Customer ke sath deal karna proper tarike se
  • Ans. Customer ke kharab Hue product ke milane se customer ki narajagi ko Dur karna Hamari duty
  • Answered Anonymously
  • Q7. Ghar per rahakar hi job is better

Interview Preparation Tips

Interview preparation tips for other job seekers - work from home is good job for ladyisliye jyadatar Sabhi mahilayen yah job ko Pasand Karti hun

I applied via Approached by Company and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why did you select this company? What type of work you are expecting? Qualification Gender Hobbies Intrests
  • Ans. I selected this because it is work from home and i heard very positively about this company
  • Answered Anonymously
  • Q2. Why are you interested in this job
  • Ans. I m basically a house wife, so i prefer doing this as it provides work from home
  • Answered Anonymously
  • Q3. What is your qualification

Interview Preparation Tips

Topics to prepare for Flipkart Customer Support Executive interview:
  • Tellecaller
Interview preparation tips for other job seekers - Good. I am waiting for my job. Its really good for those who want to work from home

I applied via Company Website

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

What should be the actual age to get a job ?

Round 3 - Assignment 

I have been working to this company ___ 5 years.
(a) from (b) since (c) for (d) by

Round 4 - HR 

(4 Questions)

  • Q1. What is your greatest achievement in life ?
  • Q2. If any company offer you that they will provide much salary, so what you will do ?
  • Q3. Tell about this company ?
  • Q4. What are the quality required for this job ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and serious, should prepare well for exam.

Customer Support Executive interview

user image Pawan Verma Jobs and Earning

posted on 19 Nov 2021

I applied via Recruitment Consulltant and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Assignment 

Amcat test its difficult test

Round 3 - Technical 

(2 Questions)

  • Q1. What is empathy and sympathy
  • Q2. Tell about your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - in this flipkart i got job very worst first they said permanent work from home but after 5months they said this company requirement completed we removing last batch employees if we ask any questions they said as per client instructions we removing one of the waste and worst company

I applied via Apna Jobs and was interviewed in Dec 2021. There were 4 interview rounds.

Round 1 - One-on-one 

(9 Questions)

  • Q1. Tell me about yourself what is you weakness
  • Q2. What are you strenghts
  • Q3. Why did you apply to this vacancy
  • Q4. Why shoud why hire you?
  • Q5. Where do you see yourself 5 years from now?
  • Q6. What are you salary Expectations?
  • Q7. What are your goal for the future?
  • Q8. How do you handle stress and pressure?
  • Q9. Do you have any question for us?
Round 2 - Aptitude Test 

In this section you can learn and practice online attitute test questions

Round 3 - Group Discussion 

Groom yourself for GD
Take clarifications if required beforehand

Round 4 - Assignment 

Clearly the task
To the research early
Live a strong paper trail.

Interview Preparation Tips

Interview preparation tips for other job seekers - Market yourself
Apply even if you are not qualified
Job search like it is your job
Use information interview to network
Know youself and want you want

Flipkart Interview FAQs

How many rounds are there in Flipkart Customer Support Executive interview?
Flipkart interview process usually has 2-3 rounds. The most common rounds in the Flipkart interview process are Resume Shortlist, HR and Technical.
How to prepare for Flipkart Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Flipkart. The most common topics and skills that interviewers at Flipkart expect are customer support, Communication Skills, English Language, Hindi Typing and inbound.
What are the top questions asked in Flipkart Customer Support Executive interview?

Some of the top questions asked at the Flipkart Customer Support Executive interview -

  1. What do kno about the ...read more
  2. What is inbound and outbound ca...read more
  3. What is mutual fu...read more
How long is the Flipkart Customer Support Executive interview process?

The duration of Flipkart Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Flipkart Customer Support Executive Interview Process

based on 5 interviews

2 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
View more
Flipkart Customer Support Executive Salary
based on 213 salaries
₹1.1 L/yr - ₹5 L/yr
At par with the average Customer Support Executive Salary in India
View more details

Flipkart Customer Support Executive Reviews and Ratings

based on 63 reviews

3.9/5

Rating in categories

3.9

Skill development

3.8

Work-life balance

3.4

Salary

3.5

Job security

3.6

Company culture

3.3

Promotions

3.7

Work satisfaction

Explore 63 Reviews and Ratings
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