Flipkart Customer Service Representative Interview Questions and Answers for Experienced

I have a proven track record of successfully leading teams, driving growth, and exceeding targets.

• I have over 10 years of experience in senior leadership roles.

• I have consistently delivered results and exceeded targets in my previous roles.

• I have a strong strategic mindset and have successfully led teams through periods of change and growth.

• I am a strong communicator and relationship builder, able to collaborate effect...read more

When dealing with a customer who is already upset with a previous executive, it is important to empathize, listen actively, apologize if necessary, and offer a solution or escalate the issue if needed.

• Empathize with the customer and acknowledge their frustration.

• Listen actively to understand their concerns and let them vent if necessary.

• Apologize for any inconvenience caused by the previous executive, even if it wasn't...read more

To sell effectively, set clear career goals and align them with the needs of the customer.

• Understand the customer's needs and pain points

• Highlight how your product or service can solve their problems

• Demonstrate the value and benefits of your offering

• Build trust and credibility through effective communication

• Create a sense of urgency and scarcity to drive action

• Continuously learn and adapt to improve your sales skills

• Tr...read more