Flipkart Chat and Email Support Executive Interview Questions and Answers

Flipkart values include customer focus, innovation, ownership, and integrity.

• Customer focus: Flipkart prioritizes the needs and satisfaction of its customers.

• Innovation: Flipkart encourages creative thinking and constantly seeks new ways to improve its services.

• Ownership: Flipkart employees take responsibility for their work and strive for excellence.

• Integrity: Flipkart upholds ethical standards and maintains transpare

Excellent communication skills, problem-solving abilities, and customer service experience.

• Strong written and verbal communication skills

• Ability to handle customer inquiries and resolve issues effectively

• Experience in providing exceptional customer service

• Proficiency in using chat and email support tools

• Ability to multitask and prioritize tasks

• Attention to detail and accuracy in responding to customer queries

• Empathy an...read more

The job roles in Flipkart vary across departments and functions.

• Customer Support Executive - handling customer queries and complaints

• Warehouse Executive - managing inventory and logistics

• Sales Executive - promoting and selling products

• Data Analyst - analyzing customer behavior and market trends

• Software Engineer - developing and maintaining technology platforms

• Marketing Executive - creating and implementing marketing st...read more

I enjoy the opportunity to help customers and provide excellent support through chat and email.

• I like being able to assist customers and solve their problems remotely.

• I appreciate the chance to communicate with customers through written channels.

• I enjoy the challenge of finding solutions and providing accurate information.

• I value the opportunity to work in a team and collaborate with colleagues to deliver exceptional s...read more