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Flipkart Chat and Email Support Executive Interview Questions and Answers

Updated 28 Jul 2022

Flipkart Chat and Email Support Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is Hr round in flipkart ?
  • Q2. What are flipkart values?
  • Ans. 

    Flipkart values include customer focus, innovation, ownership, and integrity.

    • Customer focus: Flipkart prioritizes the needs and satisfaction of its customers.

    • Innovation: Flipkart encourages creative thinking and constantly seeks new ways to improve its services.

    • Ownership: Flipkart employees take responsibility for their work and strive for excellence.

    • Integrity: Flipkart upholds ethical standards and maintains transpare

  • Answered by AI
  • Q3. What do we need to hire you?
  • Ans. 

    Excellent communication skills, problem-solving abilities, and customer service experience.

    • Strong written and verbal communication skills

    • Ability to handle customer inquiries and resolve issues effectively

    • Experience in providing exceptional customer service

    • Proficiency in using chat and email support tools

    • Ability to multitask and prioritize tasks

    • Attention to detail and accuracy in responding to customer queries

    • Empathy an...

  • Answered by AI
  • Q4. What are the jobs role in flipkart
  • Ans. 

    The job roles in Flipkart vary across departments and functions.

    • Customer Support Executive - handling customer queries and complaints

    • Warehouse Executive - managing inventory and logistics

    • Sales Executive - promoting and selling products

    • Data Analyst - analyzing customer behavior and market trends

    • Software Engineer - developing and maintaining technology platforms

    • Marketing Executive - creating and implementing marketing st...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. What do you like most about the job decription?
  • Ans. 

    I enjoy the opportunity to help customers and provide excellent support through chat and email.

    • I like being able to assist customers and solve their problems remotely.

    • I appreciate the chance to communicate with customers through written channels.

    • I enjoy the challenge of finding solutions and providing accurate information.

    • I value the opportunity to work in a team and collaborate with colleagues to deliver exceptional s...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Market yourself
Apply even if you arn,t fully quallified

Interview questions from similar companies

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. Why should I hire you ?
  • Ans. 

    I have a proven track record of successfully leading teams, driving growth, and exceeding targets.

    • I have over 10 years of experience in senior leadership roles.

    • I have consistently delivered results and exceeded targets in my previous roles.

    • I have a strong strategic mindset and have successfully led teams through periods of change and growth.

    • I am a strong communicator and relationship builder, able to collaborate effect...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: Everybody shared their own views on the topic
Tips: You should initiate the discussion before anyone starts or if you don't have any idea about the topic then you note down points shared by others and give conclusion by mixing all the points you noted
Duration: 10 hours

Round: HR Interview
Experience: Told positives about myself
Tips: Refer to the jd

Skills: Communication, Leadership Skills

I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my last company experiences
  • Q2. About my family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Everything was good

I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. The first round was telephonic round, in which you have to give your introduction and then they will ask whether you know excel or not. Second round was video interview they asked from my resume from my i...
  • Q2. One question was how will you add new seller to Im.

Interview Preparation Tips

Interview preparation tips for other job seekers - difference between B2B and B2C company. They will ask questions from your interest and from the resume.Also learn basic of excels like vlookup, hlookup etc.

I was interviewed before Mar 2021.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Last year experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Superb big basket is the one of the best retal customer service

Interview Questionnaire 

2 Questions

  • Q1. How to sell, career goal
  • Ans. 

    To sell effectively, set clear career goals and align them with the needs of the customer.

    • Understand the customer's needs and pain points

    • Highlight how your product or service can solve their problems

    • Demonstrate the value and benefits of your offering

    • Build trust and credibility through effective communication

    • Create a sense of urgency and scarcity to drive action

    • Continuously learn and adapt to improve your sales skills

    • Tr...

  • Answered by AI
  • Q2. Why big basket

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for 3-4 rounds

I applied via Naukri.com and was interviewed in May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There were total of 8 rounds.Yes, you read it right! Every round checks your communication skills and English as well as grammar. First 7 rounds are online or over phone. The eighth round is hr interview w...

Interview Preparation Tips

Interview preparation tips for other job seekers - All the rounds are very easy if you show a little confidence in yourself. Dont panic. Don't take long pause during talking to HR person.

I applied via LinkedIn and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Versant aptitude test which has four parts in which you will tested in your communication skill and also logical reasoning

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Collect some data from YouTube regarding versant aptitude test

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Its a module test which includes your grammar knowledge, listening skills and communication skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be precise with your language and grammar use.

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Have basic knowledge

Round 2 - Aptitude Test 

Anyone with basic knowledge can pass

Round 3 - HR 

(1 Question)

  • Q1. Tell about yourself,are you okay with working here, will you be able to change location

Interview Preparation Tips

Interview preparation tips for other job seekers - second one was language test anyone with basic language skills can pass

Flipkart Interview FAQs

How many rounds are there in Flipkart Chat and Email Support Executive interview?
Flipkart interview process usually has 2 rounds. The most common rounds in the Flipkart interview process are One-on-one Round and HR.

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Flipkart Chat and Email Support Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Flipkart Chat and Email Support Executive Salary
based on 4 salaries
₹1 L/yr - ₹4.5 L/yr
15% less than the average Chat and Email Support Executive Salary in India
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Flipkart Chat and Email Support Executive Reviews and Ratings

based on 5 reviews

3.5/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

3.6

Salary

3.8

Job security

3.8

Company culture

3.8

Promotions

3.6

Work satisfaction

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