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Flipkart Chat and Email Support Executive Interview Questions and Answers

Updated 28 Jul 2022

Flipkart Chat and Email Support Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is Hr round in flipkart ?
  • Q2. What are flipkart values?
  • Ans. 

    Flipkart values include customer focus, innovation, ownership, and integrity.

    • Customer focus: Flipkart prioritizes the needs and satisfaction of its customers.

    • Innovation: Flipkart encourages creative thinking and constantly seeks new ways to improve its services.

    • Ownership: Flipkart employees take responsibility for their work and strive for excellence.

    • Integrity: Flipkart upholds ethical standards and maintains transpare

  • Answered by AI
  • Q3. What do we need to hire you?
  • Ans. 

    Excellent communication skills, problem-solving abilities, and customer service experience.

    • Strong written and verbal communication skills

    • Ability to handle customer inquiries and resolve issues effectively

    • Experience in providing exceptional customer service

    • Proficiency in using chat and email support tools

    • Ability to multitask and prioritize tasks

    • Attention to detail and accuracy in responding to customer queries

    • Empathy an...

  • Answered by AI
  • Q4. What are the jobs role in flipkart
  • Ans. 

    The job roles in Flipkart vary across departments and functions.

    • Customer Support Executive - handling customer queries and complaints

    • Warehouse Executive - managing inventory and logistics

    • Sales Executive - promoting and selling products

    • Data Analyst - analyzing customer behavior and market trends

    • Software Engineer - developing and maintaining technology platforms

    • Marketing Executive - creating and implementing marketing st...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. What do you like most about the job decription?
  • Ans. 

    I enjoy the opportunity to help customers and provide excellent support through chat and email.

    • I like being able to assist customers and solve their problems remotely.

    • I appreciate the chance to communicate with customers through written channels.

    • I enjoy the challenge of finding solutions and providing accurate information.

    • I value the opportunity to work in a team and collaborate with colleagues to deliver exceptional s...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Market yourself
Apply even if you arn,t fully quallified

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is tha downside of working for Amazon ?
  • Ans. 

    The downside of working for Amazon

    • High workload and pressure

    • Limited work-life balance

    • Strict performance metrics

    • Limited career growth opportunities

    • Intense competition among employees

  • Answered by AI
  • Q2. People who hate working at amazon?
  • Ans. 

    Some people may hate working at Amazon due to various reasons.

    • High workload and pressure

    • Lack of work-life balance

    • Strict policies and procedures

    • Limited career growth opportunities

    • Negative work culture

    • Inadequate compensation

    • Unfavorable management practices

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work for home ...and seeking in Hindi ,
Urdu , chat

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a highly motivated and customer-focused individual with excellent communication skills.

    • I have experience in customer service and support roles

    • I am a quick learner and can adapt to new situations easily

    • I am proficient in using various communication channels such as chat and email

    • I am a team player and can work well under pressure

    • I am passionate about providing excellent customer service and ensuring customer satisf

  • Answered by AI
  • Q2. Why do you want to be associate with company
  • Ans. 

    I want to be associated with the company because of its strong reputation, growth opportunities, and positive work culture.

    • Strong reputation: The company has a proven track record of delivering high-quality products and services, which aligns with my own values and aspirations.

    • Growth opportunities: The company offers various avenues for professional development and career advancement, allowing me to continuously learn ...

  • Answered by AI
  • Q3. Tell us about one key achievement in your life
  • Ans. 

    I successfully completed a challenging project within a tight deadline

    • Managed a team of 5 to complete a software development project in 3 months

    • Implemented agile methodology to ensure timely delivery of project milestones

    • Received positive feedback from the client for delivering a high-quality product

    • Achieved a 20% increase in revenue for the company through successful project completion

  • Answered by AI
  • Q4. You want to get a new smartphone. How will you convince your parents to get it ,for you
  • Ans. 

    I would present a well-researched argument highlighting the benefits of the new smartphone and how it can improve my productivity and communication.

    • Research and compare different smartphone models to find the best fit for my needs

    • Create a budget plan and show how I can contribute towards the cost

    • Highlight the benefits of having a smartphone such as improved communication, access to educational resources, and productivi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I am maya patidar I have completed my graduation and now I am learning computer course. Thankful to company for give me golden opportunity.
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to Be confided
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Personnel questions like introduce about yourself
Round 3 - Aptitude Test 

Typing speed and good communication in English

Round 4 - Behavioral 

(1 Question)

  • Q1. Some kind of process knowledge like what is empathy and sympathy and differentiate? What is customer support and why customer are important? How will you treat customers? About the organisation what you ha...

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is tha downside of working for Amazon ?
  • Ans. 

    The downside of working for Amazon

    • High workload and pressure

    • Limited work-life balance

    • Strict performance metrics

    • Limited career growth opportunities

    • Intense competition among employees

  • Answered by AI
  • Q2. People who hate working at amazon?
  • Ans. 

    Some people may hate working at Amazon due to various reasons.

    • High workload and pressure

    • Lack of work-life balance

    • Strict policies and procedures

    • Limited career growth opportunities

    • Negative work culture

    • Inadequate compensation

    • Unfavorable management practices

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work for home ...and seeking in Hindi ,
Urdu , chat

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a highly motivated and customer-focused individual with excellent communication skills.

    • I have experience in customer service and support roles

    • I am a quick learner and can adapt to new situations easily

    • I am proficient in using various communication channels such as chat and email

    • I am a team player and can work well under pressure

    • I am passionate about providing excellent customer service and ensuring customer satisf

  • Answered by AI
  • Q2. Why do you want to be associate with company
  • Ans. 

    I want to be associated with the company because of its strong reputation, growth opportunities, and positive work culture.

    • Strong reputation: The company has a proven track record of delivering high-quality products and services, which aligns with my own values and aspirations.

    • Growth opportunities: The company offers various avenues for professional development and career advancement, allowing me to continuously learn ...

  • Answered by AI
  • Q3. Tell us about one key achievement in your life
  • Ans. 

    I successfully completed a challenging project within a tight deadline

    • Managed a team of 5 to complete a software development project in 3 months

    • Implemented agile methodology to ensure timely delivery of project milestones

    • Received positive feedback from the client for delivering a high-quality product

    • Achieved a 20% increase in revenue for the company through successful project completion

  • Answered by AI
  • Q4. You want to get a new smartphone. How will you convince your parents to get it ,for you
  • Ans. 

    I would present a well-researched argument highlighting the benefits of the new smartphone and how it can improve my productivity and communication.

    • Research and compare different smartphone models to find the best fit for my needs

    • Create a budget plan and show how I can contribute towards the cost

    • Highlight the benefits of having a smartphone such as improved communication, access to educational resources, and productivi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I am maya patidar I have completed my graduation and now I am learning computer course. Thankful to company for give me golden opportunity.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Self introduction
  • Q2. Different of empathy and sympathy
  • Ans. 

    Empathy is understanding and sharing the feelings of others, while sympathy is acknowledging and feeling sorry for someone's situation.

    • Empathy involves putting yourself in someone else's shoes and truly understanding their emotions.

    • Sympathy is feeling compassion or pity for someone without necessarily understanding their feelings.

    • Empathy is more about connecting with others on an emotional level, while sympathy is more...

  • Answered by AI
  • Q3. About last working
  • Q4. What is empathy
  • Ans. 

    Empathy is the ability to understand and share the feelings of another person.

    • Putting yourself in someone else's shoes

    • Listening actively and showing understanding

    • Expressing compassion and support

    • Recognizing and validating emotions

    • Responding with kindness and care

  • Answered by AI
  • Q5. What is sympathy
  • Ans. 

    Sympathy is the ability to understand and share the feelings of another person.

    • Sympathy involves feeling compassion for someone else's struggles or hardships

    • It is different from empathy, which involves actually feeling the same emotions as the other person

    • Showing sympathy can involve offering support, comfort, or encouragement to someone in need

  • Answered by AI

Interview Preparation Tips

Topics to prepare for BigBasket Email Support Executive interview:
  • Basics of company details
Interview preparation tips for other job seekers - Be confident and feel free
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to Be confided

Flipkart Interview FAQs

How many rounds are there in Flipkart Chat and Email Support Executive interview?
Flipkart interview process usually has 2 rounds. The most common rounds in the Flipkart interview process are One-on-one Round and HR.

Tell us how to improve this page.

Flipkart Chat and Email Support Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Flipkart Chat and Email Support Executive Salary
based on 4 salaries
₹1 L/yr - ₹4.5 L/yr
15% less than the average Chat and Email Support Executive Salary in India
View more details

Flipkart Chat and Email Support Executive Reviews and Ratings

based on 5 reviews

3.5/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

3.6

Salary

3.8

Job security

3.8

Company culture

3.8

Promotions

3.6

Work satisfaction

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