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FIS

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FIS Customer Care Executive Interview Questions and Answers

Updated 30 Jun 2021

FIS Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 30 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple questions
    • Add your answer
  • Q2. You can answer. Not a big deal
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience

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Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Customer Care Executive Interview Questions & Answers

Paytm user image Anonymous

posted on 4 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about yourself.
    • View 1 more answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer

Interview Preparation Tips

Topics to prepare for Paytm Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Work hard. Be kind to everyone one.

Customer Service Associate Interview Questions & Answers

PayPal user image Anonymous

posted on 8 Apr 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It's nice one to be honest

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - work on communication skills

Customer Support Executive Interview Questions & Answers

Care Health Insurance user image Anonymous

posted on 21 Mar 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Feb 2024.

Round 1 - HR 

(1 Question)

  • Q1. About yoursself what your exp
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. No round complete
    • Add your answer

Customer Service Executive Interview Questions & Answers

PhonePe user image Anonymous

posted on 10 Mar 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Customer support executive
    • Add your answer
  • Q2. Customer services is important
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is very important part of life phone pay es biggest company of the world

Customer Care Executive Interview Questions & Answers

Paytm user image Anonymous

posted on 5 Apr 2022

I applied via Naukri.com and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What about your self ??
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Pls do some work, because it's necessary for maintain our needs.

Customer Support Executive Interview Questions & Answers

PayPal user image Anonymous

posted on 13 May 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
No response

I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Basic email.typing.reading grammar

Customer Service Executive Interview Questions & Answers

PhonePe user image Anonymous

posted on 29 May 2022

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What is the reason to join our company?
    • Add your answer
  • Q2. Why I'm hiring you? Sir
    • Add your answer
  • Q3. If I hire you then then what is your first work?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay clam and listen carefully. Don't interrupt between there.

Customer Care Representative Interview Questions & Answers

Paytm user image Shubham Yadav

posted on 18 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and empathetic customer care representative with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel at problem-solving and conflict resolution

    • I am a great communicator and listener, able to empathize with customers' needs and concerns

    • Answered by AI
    Add your answer
  • Q2. Why do you want to work for paytm?
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. What is good customer service means to you?
  • Ans. 

    Good customer service means going above and beyond to meet the needs and expectations of the customer.

    • Listening actively to the customer's concerns and needs

    • Being empathetic and understanding towards the customer's situation

    • Providing timely and accurate information or solutions

    • Following up to ensure customer satisfaction

    • Being courteous and respectful in all interactions

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

PayPal user image Anonymous

posted on 3 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. What do you know about the company
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. What do you mean by customer service
  • Ans. 

    Customer service refers to the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

    • Examples of customer service activities include answering phone calls, responding to emai...

    • Answered by AI
    Add your answer
  • Q2. How do you handle the stress with the given project
    • Add your answer
More about working at FIS

FIS Interview FAQs

How to prepare for FIS Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at FIS. The most common topics and skills that interviewers at FIS expect are International BPO, International Calling and International Voice Process.
What are the top questions asked in FIS Customer Care Executive interview?

Some of the top questions asked at the FIS Customer Care Executive interview -

  1. You can answer. Not a big d...read more
  2. Simple questio...read more

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FIS Customer Care Executive Salary
based on 90 salaries
₹2.2 L/yr - ₹5 L/yr
31% more than the average Customer Care Executive Salary in India
View more details

FIS Customer Care Executive Reviews and Ratings

based on 45 reviews

3.5/5

Rating in categories

3.3

Skill development

3.4

Work-life balance

3.5

Salary

3.3

Job security

3.3

Company culture

3.2

Promotions

3.4

Work satisfaction

Explore 45 Reviews and Ratings
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