Fedbank Financial Services Customer Support Executive Interview Questions and Answers

Q1. Pele used to say job, how will you work in this company, what is the time, what is the office number 23 form?
Ans. I will make hero fincrop, I will meet the costumer, whether he wants a loan or not, if the costumer agrees, then I will take his documents, check the sibil, login the file, 9:00 to 7:00 23 forms are RC.
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Q2. 28 number form kya hota hai
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Q1. What was your previous experience how much time you are in this field
Ans. 
I have 5 years of experience in sales and have been in this field for 10 years.
• I have 5 years of experience in sales.

• I have been in this field for 10 years.

• During my previous role as a Sales Representative, I consistently exceeded my sales targets by 20%.

• I have a proven track record of building and maintaining strong relationships with clients.

• I am experienced in developing and implementing effective sales strategies.

• I...read more
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Q2. How much experience do you have in this finance industry
Ans. 
I have 5 years of experience in the finance industry.
• I have worked in various roles within the finance industry for the past 5 years.

• I have experience in sales, customer service, and financial analysis.

• I have successfully closed deals worth millions of dollars.

• I have a deep understanding of financial products and services.

• I have built strong relationships with clients and consistently exceeded sales targets.
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Q3. From where you will get your business
Ans. 
I will get my business from a combination of prospecting, networking, referrals, and existing customer relationships.
• Prospecting: I will actively search for potential customers through various channels such as cold calling, email campaigns, and social media.

• Networking: I will attend industry events, conferences, and trade shows to connect with potential clients and build relationships.

• Referrals: I will leverage my exis...read more
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Q1. Communication skills
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Q2. Customer interaction
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Q1. How to deal customer
Ans. 
To deal with customers effectively, listen actively, empathize, provide solutions, and follow up.
• Listen actively to understand customer needs and concerns

• Empathize with the customer's situation and show genuine care

• Provide personalized solutions that address the customer's specific needs

• Follow up with the customer to ensure satisfaction and build long-term relationships
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Q1. Checking all abilities and details my previous vintage and productivity
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1st round interview with TM,
Attitude with customer, dealer, and seniors, with knowledge of area and product.

Q1. Ms Office package and internet access knowledge
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Q2. Why we select you for ths role
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Q3. How can you increase our sale
Ans. 
By identifying customer needs, building relationships, and offering personalized solutions.
• Conduct market research to identify customer needs and preferences.

• Build strong relationships with customers through regular communication and follow-up.

• Offer personalized solutions that meet the specific needs of each customer.

• Provide exceptional customer service to ensure customer satisfaction and loyalty.

• Collaborate with marke...read more
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