Fedbank Financial Services Sales Manager Interview Questions and Answers

Handling an angry customer requires active listening, empathy, and finding a solution to their problem.

• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative

• Follow up to ensure their satisfaction

To generate leads without any supported channel, focus on networking, referrals, cold calling, and online research.

• Build a strong network by attending industry events, conferences, and trade shows.

• Ask for referrals from satisfied customers and offer incentives for successful referrals.

• Engage in cold calling to reach out to potential clients directly.

• Utilize online research to identify potential leads and gather contact...read more

CIBIL score and credit score are numerical representations of an individual's creditworthiness and financial history.

• CIBIL score and credit score are used by lenders to assess the risk of lending money to an individual.

• They are calculated based on factors such as payment history, credit utilization, length of credit history, and credit mix.

• A higher score indicates a lower credit risk and increases the chances of loan a...read more