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ExpertCallers Customer Relationship Officer Interview Questions and Answers for Experienced
ExpertCallers Customer Relationship Officer Interview Experiences for Experienced
1 interview found
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
(5 Questions)
- Q1. Introduce yourself.
- Q2. Wat do you know about customer.
- Ans.
Customers are individuals or businesses who purchase goods or services from a company.
Customers are the lifeblood of a business, as they provide revenue and feedback.
Building strong relationships with customers is crucial for long-term success.
Understanding customer needs and preferences helps in providing better products and services.
Customer satisfaction is key to retaining customers and attracting new ones.
Effective...
- Q3. How would you handle an angry customer.
- Ans.
I would listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution to resolve the issue.
Listen actively to understand the customer's concerns
Empathize with the customer and acknowledge their feelings
Apologize for the inconvenience caused
Offer a solution to resolve the issue, such as a refund, replacement, or discount
Follow up with the customer to ensure their satisfaction
- Q4. Why did you choose this company.
- Q5. Why did you choose BPO field to work.
(4 Questions)
- Q1. Introduce yourself.
- Q2. Asked me about my experience in previous organization.
- Q3. Why did you quit from there.
- Q4. Salary discussion
Interview Preparation Tips
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. VERSANT TEST(English language and voice test)
- Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
- Q3. Salary discussion
Interview Preparation Tips
Experience: Just asks to speak about our selves to test our English language skills
Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements
General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week
I was interviewed before May 2016.
Interview Questionnaire
1 Question
- Q1. Impairments
Interview Preparation Tips
Experience: Resume details were examined
Tips: Keep resume short and crisp. To the ppoint
Round: Technical + HR Interview
Experience: Resume details were examined
Tips: Keep resume short and crisp. To the ppoint
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. (1)what is sales?
- Ans.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici
- Q2. (2) what is E-commerce?
- Ans.
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.
- Q3. (3) what is the advantages and disadvantages of online shopping?
- Q4. (4) what is online shopping?
- Ans.
Online shopping is the process of buying goods or services over the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...
- Q5. (5) Tell us some name of e-commerce site.
- Ans.
E-commerce sites are online platforms where you can buy and sell products and services.
Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...
- Q6. (6) Tell us about yourself?
- Q7. (7) what is your strength and weekends?
Interview Preparation Tips
Skills evaluated in this interview
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 27 Aug 2021
I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me something about yourself
- Q2. Why you want to join tech Mahindra
- Q3. What's your memorable day of your life
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 17 Aug 2021
I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.
Interview Questionnaire
1 Question
- Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions
Interview Preparation Tips
I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Speak something about yourself
- Q2. What are your hobbies
- Q3. Speak few lines in terms of your personal life
- Q4. What do you normally like doing in your spare time
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 23 May 2021
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. I was asked below questions : please introduce yourself,introduce to you favourite place,your words on indias educational system,if cx is very irritated what will you do,if cx is asking anything and you d...
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Convenient for night shift
- Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 28 Jun 2021
I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About yourself?
Interview Preparation Tips
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.
Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.
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