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Everyday Banking Solutions

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3.1

based on 12 Reviews

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Everyday Banking Solutions Customer Relation Officer Interview Questions and Answers

Updated 25 Nov 2021

Everyday Banking Solutions Customer Relation Officer Interview Experiences

1 interview found

Customer Relation Officer Interview Questions & Answers

user image Anonymous

posted on 25 Nov 2021

I was interviewed before Nov 2020.

Interview Questionnaire 

2 Questions

  • Q1. Knowledge about sales how will handle customers on call
    • Add your answer
  • Q2. Good communication and convincing skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - We need to understand very much in voice process handling and convincing skills are more important in this position

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Interview questions from similar companies

Customer Relation Officer Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 23 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Its based on simple math and logical reasoning

Round 3 - HR 

(4 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Reason for choosing customer service
    • Add your answer
  • Q3. Ability to relocate
  • Ans. 

    Yes, I am willing to relocate for the job.

    • I am open to exploring new places and cultures.

    • I have relocated for my previous job and have experience in adapting to new environments.

    • I understand that relocation may come with challenges, but I am willing to face them.

    • I am excited about the opportunity to work in a new location and contribute to the company's success.

    • Answered by AI
    Add your answer
  • Q4. IELTS clearance
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be updated

Customer Relation Officer Interview Questions & Answers

HSBC Group user image Anonymous

posted on 16 Aug 2022

Round 1 - One-on-one 

(2 Questions)

  • Q1. How you will handle pressure
    • Add your answer
  • Q2. How you will achieve your goals
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent interview very friendly nature of hr

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

Senior Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 21 Oct 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself?
    • Add your answer
  • Q2. Are you experienced or fresher? If experienced, then tell us about your work profile, your responsibilities and years of experience?
    • Add your answer

Customer Care Executive Interview Questions & Answers

SBI Cards & Payment Services user image Anonymous

posted on 14 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Answered by AI
    Add your answer
  • Q2. Explain a difficult situation which you handled yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

Customer Care Executive Interview Questions & Answers

Xyz Company user image Anonymous

posted on 11 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself and about internship
    • Add your answer
  • Q2. If you working then how handel any situation given by hr
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Talking me friendly
    • Add your answer
  • Q2. About work and salary discussion
    • Add your answer

Customer Support Executive Interview Questions & Answers

Bajaj Finserv user image Anonymous

posted on 11 Aug 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Aptitude test test test test test

Round 3 - Group Discussion 

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Round 4 - One-on-one 

(5 Questions)

  • Q1. Face face face face face
    • Add your answer
  • Q2. Face face face face face
    • Add your answer
  • Q3. Face face face face face1111
    • Add your answer
  • Q4. Face face face face face23
    • Add your answer
  • Q5. Face face face face face456
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read

Customer Service Executive Interview Questions & Answers

Motilal Oswal Financial Services user image Anonymous

posted on 6 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Educational details
    • Add your answer
  • Q2. Background experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Process related questions
    • Add your answer
  • Q2. Behavioral question
    • Add your answer

Customer Service Officer Interview Questions & Answers

UBS user image Anonymous

posted on 19 Nov 2022

I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. About self introduction and details
    • Add your answer
  • Q2. And family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I don't ask in hr manager in congizent in team and discuss the interview process
More about working at Everyday Banking Solutions

Everyday Banking Solutions Interview FAQs

What are the top questions asked in Everyday Banking Solutions Customer Relation Officer interview?

Some of the top questions asked at the Everyday Banking Solutions Customer Relation Officer interview -

  1. Knowledge about sales how will handle customers on c...read more
  2. Good communication and convincing skil...read more

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