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HSBC Group

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4.0

based on 4.7k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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HSBC Group Customer Relation Officer Interview Questions and Answers

Updated 16 Aug 2022

HSBC Group Customer Relation Officer Interview Experiences

1 interview found

Customer Relation Officer Interview Questions & Answers

user image Anonymous

posted on 16 Aug 2022

Round 1 - One-on-one 

(2 Questions)

  • Q1. How you will handle pressure
    • Add your answer
  • Q2. How you will achieve your goals
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent interview very friendly nature of hr

Interview questions from similar companies

Customer Relation Officer Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 23 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Its based on simple math and logical reasoning

Round 3 - HR 

(4 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Reason for choosing customer service
    • Add your answer
  • Q3. Ability to relocate
  • Ans. 

    Yes, I am willing to relocate for the job.

    • I am open to exploring new places and cultures.

    • I have relocated for my previous job and have experience in adapting to new environments.

    • I understand that relocation may come with challenges, but I am willing to face them.

    • I am excited about the opportunity to work in a new location and contribute to the company's success.

    • Answered by AI
    Add your answer
  • Q4. IELTS clearance
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be updated

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

Senior Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 21 Oct 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself?
    • Add your answer
  • Q2. Are you experienced or fresher? If experienced, then tell us about your work profile, your responsibilities and years of experience?
    • Add your answer

Customer Service Executive Interview Questions & Answers

Muthoot Pappachan Group user image Anonymous

posted on 16 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. About your family
    • Add your answer
  • Q2. Are you interested to work here ?
    • Add your answer
  • Q3. Do you know about this company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't fear in interview

Customer Service Associate Interview Questions & Answers

Citicorp user image Andrew

posted on 30 Sep 2022

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Telephonic Interview Round 1
    • Add your answer
  • Q2. Tell about yourself.
    • Add your answer
Round 3 - Assignment 

Language English Testing through Application.

Round 4 - Technical 

(1 Question)

  • Q1. What do you know about credit cards?
  • Ans. 

    Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.

    • Credit cards are issued by financial institutions to consumers for making purchases and payments.

    • They allow users to borrow money up to a certain limit, known as the credit limit.

    • Users are required to pay back the borrowed amount along with interest within a specified period.

    • Credit cards often come wi...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First do clean neat shave, give a nice haircut, dress in formals, don't put too much information on your resume,
Speak confident on Tell about yourself
without any mistakes, that will lead you to speak confident for second round , in technical round if you don't know the answers say 'No', no is a good answer, if you know answers speak correctly without lagging.
This will help you surely to get selected on interviews.

Customer Service Representative Interview Questions & Answers

BNY user image Anonymous

posted on 2 Apr 2022

I applied via Bny Mellon website and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Where do you see yourself in 5 years?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for BNY Customer Service Representative interview:
  • Mutual Funds
  • Investment Banking
  • Finance
  • Accounting basics
  • Share Market
Interview preparation tips for other job seekers - This was my last round of mangers with two of them asking me questions simultaneously one after other regarding finance sector and personal opinions it was a great experience about this interview and I thank all my supporters who guided me in cracking this interview.

Customer Service Officer Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 3 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - ASM 

(2 Questions)

  • Q1. Sales kar loge Aur kaise karte hain
    • Add your answer
  • Q2. HL documentation
    • Add your answer
Round 2 - DM 

(2 Questions)

  • Q1. Sales ka kya knowledge hai
    • Add your answer
  • Q2. Home loan aur Colony Mein क्या-क्या document Lagte Hain
    • Add your answer

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 25 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why would you like to apply here
    • Add your answer
  • Q2. Tell me something about yourself
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain the gap in employment during covid
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Strict with silly things, got rejected for working as a freelance worker during the covid lockdown, seems like the interviewer expects everyone to have great prestigious jobs during hard times

Customer Service Executive Interview Questions & Answers

American Express user image Soukha bumai

posted on 14 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Explain the last movie you have watched
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I sent my resume to HR email 3 to 4 times, as per instructed said will get back to you, after that I waited and waited but even after 7-10 days never responded back, so I called them again and again for confirmation but still no proper response nor any proper feedback, I just wanted to ask them, am I eligible or not, still never responded back, this kind of HR is really unprofessional, feel sorry that they are working with one the best organisation and act like highly professional but not at all, don't even know how to talk with people also, I just wanted to try, doesn't matter wither I'll be selected or not, but atleast wanted to try once, I deserve to get atleast one chance for interview appointment.
More about working at HSBC Group

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Relation Officer interview?
HSBC Group interview process usually has 1 rounds. The most common rounds in the HSBC Group interview process are One-on-one Round.

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