Essae Digitronics Service Engineer Interview Questions and Answers

OSG (Open Science Grid) functions as a distributed computing infrastructure for scientific research.

• OSG connects resources from various institutions to create a large-scale computing grid.

• Users can access computing power and storage resources through OSG for their research projects.

• OSG manages job scheduling, data management, and security for the distributed computing environment.

A VFD (Variable Frequency Drive) controls the speed of an AC motor by varying the frequency and voltage of the power supplied to it.

• VFD converts fixed frequency AC power to variable frequency AC power

• It adjusts the motor speed by changing the frequency of the power supply

• VFDs can improve energy efficiency by matching motor speed to the load requirements

• They can also provide soft start and stop functions to reduce mecha...read more

To check the callback process, I would monitor the response time, accuracy, and customer satisfaction.

• Monitor the response time of callbacks to ensure they are timely

• Check the accuracy of information provided during callbacks

• Collect feedback from customers to gauge their satisfaction with the callback process

We use a CRM system to track customer interactions and resolve issues efficiently.

• We use a CRM system like Salesforce or Zendesk to manage customer inquiries

• The process involves logging customer interactions, assigning tickets to agents, and following up on resolutions

• We also use knowledge base articles and scripts to provide consistent and accurate responses

• Regular training and updates on the system are provided to en