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ESAF Small Finance Bank

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3.7

based on 1.9k Reviews

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ESAF Small Finance Bank Customer Service Executive Interview Questions and Answers for Experienced

Updated 9 Apr 2024

ESAF Small Finance Bank Customer Service Executive Interview Experiences for Experienced

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 3 Jan 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Easy Mental ability questions

Round 3 - Group Discussion 

The coordination is not good.Great communication skills are needed.

Round 4 - HR 

(2 Questions)

  • Q1. Self introduction section
    • Add your answer
  • Q2. How to handle the customers
  • Ans. 

    Handling customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to understand the customer's issue

    • Show empathy and acknowledge their frustration

    • Offer solutions and follow up to ensure satisfaction

    • Stay calm and professional, even in difficult situations

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process is not satisfied. The job offer not recieved

Top trending discussions

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Human Resources
22h
a system engineer
Why so many recruiters are bad at their jobs?
It happens to me a lot. I get an email from a recruiter with just the job title and description. I replied, "Thanks, can you tell me the company name and salary?" Most of the time they tell me. But sometimes, they say things like, "It's a company in banking." I ask again, "Which company? And how much will they pay?" Why is it so hard for them to give me this simple information? And their follow-up is terrible. They don't even remember our conversation. It's ridiculous.
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Utkarsh Small Finance Bank user image Anonymous

posted on 11 Oct 2020

I applied via Referral

Interview Questionnaire 

2 Questions

  • Q1. Why ar yu join bank??
    • Add your answer
  • Q2. What is the difference between cuurent and saving a/c?
  • Ans. 

    Current account is for frequent transactions while savings account is for saving money.

    • Current account is meant for business transactions while savings account is for personal use.

    • Current account usually has higher minimum balance requirements than savings account.

    • Current account may offer overdraft facility while savings account usually does not.

    • Savings account usually earns interest while current account does not.

    • Exa...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple qus. Are asking the interviewers.
Basic knowledge is very essential. Knw yu

Customer Service Executive Interview Questions & Answers

Utkarsh Small Finance Bank user image Anonymous

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

50 questions asked about Maths reasoning English general knowledge and general awareness

Round 2 - Technical 

(2 Questions)

  • Q1. Frequently 10 questions asked about computer software and hardware knowledge
    • Add your answer
  • Q2. Asking about my location, my working time and my ability to execute my job as needed
    • Add your answer
Round 3 - Assignment 

Giving my assignment as per my training done

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Computer Operating
  • Computer Skills
  • Communication Skills
  • Computer Hardware
  • Accounting
  • Team Management
Interview preparation tips for other job seekers - Prepare yourself as per company needs

Customer Service Executive Interview Questions & Answers

Utkarsh Small Finance Bank user image Anonymous

posted on 2 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. KYC SERVICE CASH HANDLING
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD WY FOR LEARNING

Customer Service Executive Interview Questions & Answers

Utkarsh Small Finance Bank user image Anonymous

posted on 18 Jun 2022

I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Some test should arrange to join company

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Previous job
  • About packages
Interview preparation tips for other job seekers - Be aspirant. Be positive. Being understandable.

Customer Service Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 26 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.
    • Add your answer

Customer Service Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
    • Add your answer
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

    • Answered by AI
    Add your answer

Senior Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 11 May 2021

Interview Questionnaire 

1 Question

  • Q1. Just go with confidence tell what can you will do .questions are banking related sales related.operation too
    • Add your answer

Assistant Manager Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 18 Sep 2021

Interview Questionnaire 

1 Question

  • Q1. About yourself.......
    • Add your answer

Customer Service Officer Interview Questions & Answers

Utkarsh Small Finance Bank user image Anonymous

posted on 15 Feb 2021

I applied via Walk-in and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Name
    • View 2 more answers
  • Q2. Qualification
    • Add your answer
  • Q3. Skill
    • View 1 more answer
  • Q4. Stregenth
    • Add your answer
  • Q5. Experience
    • Add your answer
  • Q6. Your enterested work
  • Ans. 

    I am interested in work that involves helping people and providing excellent customer service.

    • I enjoy interacting with people and finding solutions to their problems

    • I am passionate about delivering exceptional customer service

    • I am interested in learning about new products and services to better assist customers

    • I am motivated by the opportunity to make a positive impact on customers' experiences

    • I am excited about the pr

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Deal your Hr Normaly and personality was very important in your interview
More about working at ESAF Small Finance Bank

ESAF Small Finance Bank Interview FAQs

How many rounds are there in ESAF Small Finance Bank Customer Service Executive interview for experienced candidates?
ESAF Small Finance Bank interview process for experienced candidates usually has 4 rounds. The most common rounds in the ESAF Small Finance Bank interview process for experienced candidates are Resume Shortlist, Aptitude Test and Group Discussion.

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ESAF Small Finance Bank Interviews By Designations

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ESAF Small Finance Bank Customer Service Executive Interview Process for Experienced

based on 1 interview

Interview experience

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ESAF Small Finance Bank Customer Service Executive Salary
based on 224 salaries
₹1.2 L/yr - ₹4.2 L/yr
21% less than the average Customer Service Executive Salary in India
View more details

ESAF Small Finance Bank Customer Service Executive Reviews and Ratings

based on 56 reviews

3.7/5

Rating in categories

3.7

Skill development

3.4

Work-life balance

3.6

Salary

3.7

Job security

3.6

Company culture

3.0

Promotions

3.3

Work satisfaction

Explore 56 Reviews and Ratings
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