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ESAF Small Finance Bank Customer Service Executive Reviews

based on 53 reviews
Updated 14 Dec, 2024

Overall Rating

3.8/5
How AmbitionBox ratings work?

Category Ratings

3.8

Job Security

3.7

Skill development

3.6

Company culture

3.5

Salary & Benefits

3.5

Work-Life balance

3.3

Work Satisfaction

3.0

Promotions/Appraisal

Top Mentions in ESAF Small Finance Bank Customer Service Executive Reviews

53 reviews found

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People also ask about ESAF Small Finance Bank's Customer Service Executives

Is ESAF Small Finance Bank a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 53 employee reviews, it's clear that most customer service executives have an average experience working at ESAF Small Finance Bank. Job Security holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does ESAF Small Finance Bank pay their Customer Service Executives well?
According to AmbitionBox reviews, ESAF Small Finance Bank customer service executives rate their salary and benefits at 3.5 out of 5, based on 53 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about ESAF Small Finance Bank's customer service executives salaries here and to read reviews specifically about salary and benefits at ESAF Small Finance Bank for customer service executives, click here.
How is the work culture at ESAF Small Finance Bank for Customer Service Executives?
Work culture at ESAF Small Finance Bank for customer service executives is rated 3.6 out of 5 by 53 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at ESAF Small Finance Bank for customer service executives, click here.
How is the job security at ESAF Small Finance Bank for Customer Service Executives?
Based on 53 reviews on AmbitionBox, ESAF Small Finance Bank's customer service executives rate job security at 3.8 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at ESAF Small Finance Bank for customer service executives, click here.
Is work from home available to Customer Service Executives at ESAF Small Finance Bank?
According to AmbitionBox, 9% of ESAF Small Finance Bank's customer service executives work from home permanently, 82% work from the office, and 9% follow a hybrid model, based on 11 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at ESAF Small Finance Bank for customer service executives, click here.

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Work Policy for ESAF Small Finance Bank Customer Service Executive

i
Workplace policy may vary based on Department, Designation and Location.

based on 11 reviews in last 6 months

Work from office

Work from office

82%
Permanent work from home

Permanent work from home

9%
Hybrid

Hybrid

9%

Other hybrid work policies

9%

Gender Based Ratings for ESAF Small Finance Bank Customer Service Executive

based on 51 reviews
3.7
Rated by 10 Women

Rated 3.8 for Skill Development and 3.7 for Company Culture

women
3.8
Rated by 41 Men

Rated 3.8 for Job Security and 3.8 for Skill Development

men

Working Days for ESAF Small Finance Bank Customer Service Executive

based on 53 reviews
Monday to Saturday
75%
Alternate Saturday off
19%
Monday to Friday
3%
Other
3%

Work Timings for ESAF Small Finance Bank Customer Service Executive

based on 53 reviews
Flexible timing
Strict (9am - 8pm)
Strict (9am - 7.30pm)
39%
9%
9%
43% employees reported other strict timings

Shift Timings for ESAF Small Finance Bank Customer Service Executive

based on 53 reviews
Day shift
100%

Business Travel for ESAF Small Finance Bank Customer Service Executive

based on 53 reviews
Within city
76%
No travel
17%
International travel
7%
ESAF Small Finance Bank Customer Service Executive Salary
based on 200 salaries
₹1.4 L/yr - ₹4.2 L/yr
20% less than the average Customer Service Executive Salary in India
View more details
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
1 total response
retirement
Retirement benefits
0 total responses
cab
Office cab/shuttle
0 total responses
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