10+ DCB Bank Customer Service Manager Interview Questions & Answers | Complete Prep Guide 2025

DCB Bank Customer Service Manager Interview Experiences

9 interviews found

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 13 Apr 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Technical

(2 Questions)

Q1. Regarding previous experience and sales process

Ans. Need to explain in detail about previous experience and sales process in detail

Answered Anonymously

Add your answer

Q2. Sales targets in previous organisation

Ans.

Exceeded sales targets consistently by 20% in previous organization

Consistently exceeded sales targets by 20% each quarter
Implemented new sales strategies to increase revenue
Trained and motivated sales team to achieve targets

Answered by AI

View 1 more answer

Round 2 - HR

(1 Question)

Q1. Regarding CTC and hike

Ans. We need to address as per our requirements

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment with decent work culture and less stress

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 25 May 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Referral and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Self Introduction

Add your answer

Round 3 - Technical

(1 Question)

Q1. Roles and Responsibilities

Add your answer

Round 4 - HR

(1 Question)

Q1. Salary Discussion

Add your answer

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 2 Jul 2022

I applied via Campus Placement and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Tell me about yourself Your strength and weakness How will you be going to manage in a city which really far from your hometown Tell me about your internships etc...

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Round 3 - Behavioral

(1 Question)

Q1. How your are going to increase our business prospects in the allotted area

Add your answer

Interview Preparation Tips

Topics to prepare for DCB Bank Customer Service Manager interview:

Direct Sales

Interview preparation tips for other job seekers - Give realistic answers and try to be authentic about projects done in the past.

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 4 Feb 2022

I applied via Naukri.com and was interviewed in Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

Round 3 - Group Discussion

Pro Tip by AmbitionBox:

Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.

View all GD tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence is the key to success

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 26 Apr 2021

I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Customer porfolio leaders

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Casa products and today products and gold loan

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 28 Jul 2021

I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Regarding experience that what have you done in your previous job

View 7 more answers

Q2. Will you able to do sales and how will you do.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and have positive attitude.

Customer Service Manager Jobs at DCB Bank

View all

Customer Service Manager

Gurgaon / Gurugram

1-5 Yrs

₹ 1-5 LPA

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 9 Jun 2021

I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. About job

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok

Customer Service Manager Interview Questions & Answers

Anonymous

posted on 20 Jul 2021

I applied via Walk-in and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Tell me about your self ?

Add your answer

Q2. Your confidences

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell me about yourself confidently and clearly

Customer Service Manager Interview Questions & Answers

Ashok Kumar Choudhary

posted on 10 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give any interview, always have full faith in yourself that you are capable of doing everything given by the company.

Top trending discussions

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Human Resources

16h

a system engineer

Why so many recruiters are bad at their jobs?

It happens to me a lot. I get an email from a recruiter with just the job title and description. I replied, "Thanks, can you tell me the company name and salary?" Most of the time they tell me. But sometimes, they say things like, "It's a company in banking." I ask agai... read more

Got a question about DCB Bank?

Ask anonymously on communities.

Interview questions from similar companies

Customer Service Manager Interview Questions & Answers

Axis Bank

Anonymous

posted on 23 Apr 2021

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Who is MD of Axis Bank Ltd

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't loose your confidence,
Ye nahi to, koi or sahi

DCB Bank Interview FAQs

How many rounds are there in DCB Bank Customer Service Manager interview?

DCB Bank interview process usually has 2-3 rounds. The most common rounds in the DCB Bank interview process are HR, Resume Shortlist and Technical.

How to prepare for DCB Bank Customer Service Manager interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at DCB Bank. The most common topics and skills that interviewers at DCB Bank expect are Sales, Customer Service, Auditing, Compliance and MIS.

What are the top questions asked in DCB Bank Customer Service Manager interview?

Some of the top questions asked at the DCB Bank Customer Service Manager interview -

Sales targets in previous organisat...read more
Regarding CTC and h...read more
Customer porfolio lead...read more

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DCB Bank Customer Service Manager Interview Process

based on 4 interviews

2 Interview rounds

HR Round - 1
HR Round - 2

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DCB Bank Customer Service Manager Salary

based on 246 salaries

₹2.5 L/yr - ₹6 L/yr

30% less than the average Customer Service Manager Salary in India

View more details

Customer Service Manager Jobs at DCB Bank

Customer Service Manager

Gurgaon / Gurugram

1-5 Yrs

₹ 1-5 LPA

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