Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by DCB Bank Team. If you also belong to the team, you can get access from here

DCB Bank Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

DCB Bank Customer Service Executive Interview Questions and Answers

Updated 13 Jun 2022

DCB Bank Customer Service Executive Interview Experiences

2 interviews found

I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What's you Know the DCB BANk

Interview Preparation Tips

Interview preparation tips for other job seekers - Just apply. You may not be the best candidate or have all the requisite qualifications, but you’ll never get a job if you don’t try.

I applied via Naukri.com and was interviewed in Sep 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Why do you leave your previous organisation?
  • Q2. Salary expectation??
  • Q3. How you can/ what you do to increase No. Of TD/ Insurance in our organisation??
  • Ans. 

    To increase the number of TD/Insurance in our organization, I would focus on improving customer satisfaction, offering personalized solutions, and implementing effective marketing strategies.

    • Enhance customer satisfaction by providing excellent service and resolving issues promptly

    • Offer personalized solutions by understanding customer needs and tailoring products accordingly

    • Implement effective marketing strategies such ...

  • Answered by AI
  • Q4. Tell me about your previous organisation and your job profile??
  • Q5. What you do in previous organisation to increase number of CASA/FD/Insurance??
  • Ans. 

    I implemented targeted marketing campaigns and offered personalized financial solutions to customers.

    • Conducted market research to identify potential customers

    • Developed targeted marketing campaigns to attract customers

    • Offered personalized financial solutions to customers based on their needs

    • Provided excellent customer service to retain existing customers

    • Collaborated with the sales team to cross-sell products and service...

  • Answered by AI

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

Interview questions from similar companies

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.Self introduction ?
  • Q2. 2. Qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go in interview always formal dress because 1st impression is the last impression. And 2nd your thinking always keep be positive.

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were my long and short term goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - The pannel mostly put on the questions based on latest education qualification. Also, one should be confident and honest enough if he/she doesn't know a particular answer.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before May 2023.

Round 1 - Aptitude Test 

The thing is your interview is not a based on aptitude.

Round 2 - One-on-one 

(1 Question)

  • Q1. After aptitude test Manager will take the interview and they are helping to complete the task. But it based on your willingness.
Round 3 - HR 

(1 Question)

  • Q1. Salary descision with Hr.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal details
  • Q2. Qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - I decided not to join the company due to the high level of work pressure.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell about you and your career
Round 2 - HR 

(1 Question)

  • Q1. How is your work
Round 3 - HR 

(1 Question)

  • Q1. Tell all about your self and career
Round 4 - HR 

(1 Question)

  • Q1. Tell about your self n
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

DCB Bank Interview FAQs

How many rounds are there in DCB Bank Customer Service Executive interview?
DCB Bank interview process usually has 1 rounds. The most common rounds in the DCB Bank interview process are HR.
How to prepare for DCB Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at DCB Bank. The most common topics and skills that interviewers at DCB Bank expect are Sales, MIS, Auditing, Compliance and Networking.
What are the top questions asked in DCB Bank Customer Service Executive interview?

Some of the top questions asked at the DCB Bank Customer Service Executive interview -

  1. How you can/ what you do to increase No. Of TD/ Insurance in our organisatio...read more
  2. what you do in previous organisation to increase number of CASA/FD/Insuranc...read more

Tell us how to improve this page.

DCB Bank Customer Service Executive Salary
based on 184 salaries
₹1.9 L/yr - ₹4.5 L/yr
17% more than the average Customer Service Executive Salary in India
View more details

DCB Bank Customer Service Executive Reviews and Ratings

based on 45 reviews

4.1/5

Rating in categories

4.0

Skill development

3.8

Work-life balance

4.1

Salary

3.8

Job security

4.1

Company culture

3.8

Promotions

3.9

Work satisfaction

Explore 45 Reviews and Ratings
Relationship Manager
831 salaries
unlock blur

₹2.1 L/yr - ₹6.7 L/yr

Assistant Manager
602 salaries
unlock blur

₹1.6 L/yr - ₹5.9 L/yr

Deputy Manager
403 salaries
unlock blur

₹2.3 L/yr - ₹9 L/yr

Credit Manager
321 salaries
unlock blur

₹3 L/yr - ₹11.5 L/yr

Sales Manager
286 salaries
unlock blur

₹3.5 L/yr - ₹11 L/yr

Explore more salaries
Compare DCB Bank with

AU Small Finance Bank

4.2
Compare

IndusInd Bank

3.5
Compare

IDFC FIRST Bank

3.9
Compare

Yes Bank

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview