DCB Bank Customer Service Executive Interview Questions and Answers

Q1. Self introduction
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Q1. Self introduction and about family
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Q2. Why you want to join IDFC First Bank
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Q3. Strength and Weakness
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Q1. Introduce yourself ( give brief introduction with confidence)
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Q2. Why you want to work in this organization
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Q1. Old Company working
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Q1. What is Cashier's working
Ans. 
Cashier's working involves handling cash transactions, processing payments, and providing customer service.
• Processing cash, credit, and debit card transactions

• Balancing cash drawer at the end of shift

• Providing receipts and refunds to customers

• Assisting customers with inquiries or concerns

• Maintaining a clean and organized work area
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Q1. Lat working experience with skillset that would help in current Job role.
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Q1. What does kyc mean to you exactly
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Q1. Strength and weakness
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Q2. Can you handle multi-tasking
Ans. 
Yes, I am able to handle multi-tasking efficiently.
• I have experience in managing multiple customer inquiries simultaneously

• I am proficient in using CRM systems to track and prioritize tasks

• I can effectively switch between different tasks without compromising quality
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Q1. What do you mean by vkyc
Ans. 
VKYC stands for Video Know Your Customer, a process used by companies to verify the identity of customers through video calls.
• VKYC is a method of verifying the identity of customers remotely through video calls.

• It is commonly used by financial institutions and other companies for customer onboarding.

• VKYC helps in preventing identity theft and fraud by ensuring that the person being verified is the actual customer.

• Durin...read more
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Q1. What are you favourite places to visit in Mumbai or what do you like the most about Mumbai
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Q2. Can you multitask
Ans. 
Yes, I am able to multitask effectively in order to handle multiple customer inquiries simultaneously.
• I have experience juggling multiple tasks in previous customer service roles.

• I prioritize tasks based on urgency and importance to ensure all customer needs are met.

• I am able to switch between tasks quickly and efficiently without compromising quality of service.

• For example, I have successfully handled phone calls, ema...read more
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Q3. Strength and weakness
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