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ESAF Small Finance Bank Customer Service Executive Interview Questions and Answers

Updated 9 Apr 2024

ESAF Small Finance Bank Customer Service Executive Interview Experiences

3 interviews found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Your current location

Interview Preparation Tips

Interview preparation tips for other job seekers - Speech
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Easy Mental ability questions

Round 3 - Group Discussion 

The coordination is not good.Great communication skills are needed.

Round 4 - HR 

(2 Questions)

  • Q1. Self introduction section
  • Q2. How to handle the customers
  • Ans. 

    Handling customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to understand the customer's issue

    • Show empathy and acknowledge their frustration

    • Offer solutions and follow up to ensure satisfaction

    • Stay calm and professional, even in difficult situations

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process is not satisfied. The job offer not recieved

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I was interviewed in Jul 2020.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and what you know about esaf cooperative? What work are we doing

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are ok with field work. You will definitily get the job

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

  • Answered by AI
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. KYC SERVICE CASH HANDLING

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD WY FOR LEARNING

I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Some test should arrange to join company

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Previous job
  • About packages
Interview preparation tips for other job seekers - Be aspirant. Be positive. Being understandable.

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

50 questions asked about Maths reasoning English general knowledge and general awareness

Round 2 - Technical 

(2 Questions)

  • Q1. Frequently 10 questions asked about computer software and hardware knowledge
  • Q2. Asking about my location, my working time and my ability to execute my job as needed
Round 3 - Assignment 

Giving my assignment as per my training done

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Computer Operating
  • Computer Skills
  • Communication Skills
  • Computer Hardware
  • Accounting
  • Team Management
Interview preparation tips for other job seekers - Prepare yourself as per company needs
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.

I applied via Referral

Interview Questionnaire 

2 Questions

  • Q1. Why ar yu join bank??
  • Q2. What is the difference between cuurent and saving a/c?
  • Ans. 

    Current account is for frequent transactions while savings account is for saving money.

    • Current account is meant for business transactions while savings account is for personal use.

    • Current account usually has higher minimum balance requirements than savings account.

    • Current account may offer overdraft facility while savings account usually does not.

    • Savings account usually earns interest while current account does not.

    • Exa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple qus. Are asking the interviewers.
Basic knowledge is very essential. Knw yu

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Aptitude Test 

Good impurement

Round 3 - Group Discussion 

Telant analysis

Interview Preparation Tips

Interview preparation tips for other job seekers - Good opportunity company in future .so I like rejoining option
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ESAF Small Finance Bank Interview FAQs

How many rounds are there in ESAF Small Finance Bank Customer Service Executive interview?
ESAF Small Finance Bank interview process usually has 2-3 rounds. The most common rounds in the ESAF Small Finance Bank interview process are HR, Resume Shortlist and Aptitude Test.

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ESAF Small Finance Bank Customer Service Executive Interview Process

based on 6 interviews

Interview experience

3.8
  
Good
View more

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ESAF Small Finance Bank Customer Service Executive Salary
based on 224 salaries
₹1.2 L/yr - ₹4.2 L/yr
21% less than the average Customer Service Executive Salary in India
View more details

ESAF Small Finance Bank Customer Service Executive Reviews and Ratings

based on 55 reviews

3.7/5

Rating in categories

3.7

Skill development

3.4

Work-life balance

3.6

Salary

3.7

Job security

3.6

Company culture

3.0

Promotions

3.3

Work satisfaction

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