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ESAF Small Finance Bank

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3.8

based on 1.8k Reviews

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ESAF Small Finance Bank Customer Service Executive Interview Questions and Answers

Updated 9 Apr 2024

ESAF Small Finance Bank Customer Service Executive Interview Experiences

3 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 9 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Your current location
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speech

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 3 Jan 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Easy Mental ability questions

Round 3 - Group Discussion 

The coordination is not good.Great communication skills are needed.

Round 4 - HR 

(2 Questions)

  • Q1. Self introduction section
    • Add your answer
  • Q2. How to handle the customers
  • Ans. 

    Handling customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to understand the customer's issue

    • Show empathy and acknowledge their frustration

    • Offer solutions and follow up to ensure satisfaction

    • Stay calm and professional, even in difficult situations

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process is not satisfied. The job offer not recieved

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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 14 Jan 2021

I was interviewed in Jul 2020.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and what you know about esaf cooperative? What work are we doing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are ok with field work. You will definitily get the job

Top trending discussions

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Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
Got a question about ESAF Small Finance Bank?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Equitas Small Finance Bank user image Anonymous

posted on 20 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell about you and your career
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. How is your work
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Tell all about your self and career
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Tell about your self n
    • Add your answer

Customer Service Executive Interview Questions & Answers

DCB Bank user image Anonymous

posted on 7 Jun 2022

I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What's you Know the DCB BANk
    • View 3 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just apply. You may not be the best candidate or have all the requisite qualifications, but you’ll never get a job if you don’t try.

Customer Service Executive Interview Questions & Answers

DBS Bank user image Anonymous

posted on 10 Oct 2019

I applied via Recruitment Consultant and was interviewed in Apr 2019. There were 3 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. My self
    • View 2 more answers
  • Q2. Who to explain
  • Ans. 

    The question is unclear. Can you please rephrase it?

    • Please provide more context or clarify the question

    • I am not sure what you are asking for

    • Can you please repeat the question or provide more information?

    • Answered by AI
    Add your answer
  • Q3. Self confidence
    • Add your answer
  • Q4. I am scared every interview
    • Add your answer
  • Q5. That's my loose my confidence
    • Add your answer
  • Q6. I am confused
    • Add your answer
  • Q7. How to create my confidence
    • Add your answer
  • Q8. The problem is I am sitting the front of HR then I will started this problem
    • Add your answer
  • Q9. So please help
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - English mein confidence I am scratching front of a 4 otherwise I will do this

Customer Service Officer Interview Questions & Answers

Fino Payments Bank user image Anonymous

posted on 23 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Excel, casa, gold loan related
    • Add your answer
  • Q2. Casa gold loan Excel
    • Add your answer
  • Q3. Casa, gold loan,insurance related
    • Add your answer
  • Q4. CMS, casa , work experience
    • Add your answer
  • Q5. Remittance, casa
    • Add your answer

Customer Care Executive Interview Questions & Answers

Standard Chartered user image Anonymous

posted on 13 May 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

100 marks aptitude test

Round 2 - Aptitude Test 

100 marks of reasoning test

Round 3 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Expected salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad response. Attitude towards the candidate are imotionless.

Customer Service Officer Interview Questions & Answers

AU Small Finance Bank user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Whats your working experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview

Customer Relationship Officer Interview Questions & Answers

CSB Bank user image Sravani kondeti

posted on 6 May 2024

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Arithmetic and reasoning

Round 2 - HR 

(2 Questions)

  • Q1. Interview about Banking operations
    • Add your answer
  • Q2. What is mutilated note?
  • Ans. 

    A mutilated note is a damaged or defaced currency note that is no longer in a usable condition.

    • Mutilated notes can include torn, burnt, or stained currency.

    • Banks may refuse to accept mutilated notes for exchange.

    • Central banks often have specific guidelines for the exchange of mutilated notes.

    • Mutilated notes may need to be submitted to the central bank for verification and replacement.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
More about working at ESAF Small Finance Bank

ESAF Small Finance Bank Interview FAQs

How many rounds are there in ESAF Small Finance Bank Customer Service Executive interview?
ESAF Small Finance Bank interview process usually has 2-3 rounds. The most common rounds in the ESAF Small Finance Bank interview process are HR, Resume Shortlist and Aptitude Test.

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ESAF Small Finance Bank Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 1 ESAF Small Finance Bank interview
WalkIn
100%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.

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ESAF Small Finance Bank Customer Service Executive Salary
based on 210 salaries
₹1.4 L/yr - ₹3.5 L/yr
21% less than the average Customer Service Executive Salary in India
View more details

ESAF Small Finance Bank Customer Service Executive Reviews and Ratings

based on 55 reviews

3.8/5

Rating in categories

3.8

Skill development

3.5

Work-Life balance

3.6

Salary & Benefits

3.8

Job Security

3.7

Company culture

3.1

Promotions/Appraisal

3.3

Work Satisfaction

Explore 55 Reviews and Ratings
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