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DBS Bank Customer Service Executive Interview Questions and Answers

Updated 10 Oct 2019

DBS Bank Customer Service Executive Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed in Apr 2019. There were 3 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. My self
  • Q2. Who to explain
  • Ans. 

    The question is unclear. Can you please rephrase it?

    • Please provide more context or clarify the question

    • I am not sure what you are asking for

    • Can you please repeat the question or provide more information?

  • Answered by AI
  • Q3. Self confidence
  • Q4. I am scared every interview
  • Q5. That's my loose my confidence
  • Q6. I am confused
  • Q7. How to create my confidence
  • Ans. 

    Building confidence involves setting goals, practicing self-care, seeking feedback, and facing fears.

    • Set achievable goals and celebrate small victories

    • Practice self-care by exercising, eating well, and getting enough rest

    • Seek feedback from others to improve and grow

    • Face your fears by stepping out of your comfort zone

    • Visualize success and positive outcomes

  • Answered by AI
  • Q8. The problem is I am sitting the front of HR then I will started this problem
  • Q9. So please help

Interview Preparation Tips

Interview preparation tips for other job seekers - English mein confidence I am scratching front of a 4 otherwise I will do this

Interview questions from similar companies

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were my long and short term goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - The pannel mostly put on the questions based on latest education qualification. Also, one should be confident and honest enough if he/she doesn't know a particular answer.

I applied via Referral and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my background n related to the sales service

Interview Preparation Tips

Interview preparation tips for other job seekers - Always have confidence, try to talk in a very fluent English and cut to cut way of talking
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal details
  • Q2. Qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - I decided not to join the company due to the high level of work pressure.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell about you and your career
Round 2 - HR 

(1 Question)

  • Q1. How is your work
Round 3 - HR 

(1 Question)

  • Q1. Tell all about your self and career
Round 4 - HR 

(1 Question)

  • Q1. Tell about your self n
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What does kyc mean to you exactly
Round 2 - One-on-one 

(2 Questions)

  • Q1. Strength and weakness
  • Q2. Can you handle multi-tasking
  • Ans. 

    Yes, I am able to handle multi-tasking efficiently.

    • I have experience in managing multiple customer inquiries simultaneously

    • I am proficient in using CRM systems to track and prioritize tasks

    • I can effectively switch between different tasks without compromising quality

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What do you mean by vkyc
  • Ans. 

    VKYC stands for Video Know Your Customer, a process used by companies to verify the identity of customers through video calls.

    • VKYC is a method of verifying the identity of customers remotely through video calls.

    • It is commonly used by financial institutions and other companies for customer onboarding.

    • VKYC helps in preventing identity theft and fraud by ensuring that the person being verified is the actual customer.

    • Durin...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. What are you favourite places to visit in Mumbai or what do you like the most about Mumbai
  • Q2. Can you multitask
  • Ans. 

    Yes, I am able to multitask effectively in order to handle multiple customer inquiries simultaneously.

    • I have experience juggling multiple tasks in previous customer service roles.

    • I prioritize tasks based on urgency and importance to ensure all customer needs are met.

    • I am able to switch between tasks quickly and efficiently without compromising quality of service.

    • For example, I have successfully handled phone calls, ema...

  • Answered by AI
  • Q3. Strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and take a min before you respond to each and every question. Be honest and earn it
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. What skills are essential in customer service

DBS Bank Interview FAQs

How to prepare for DBS Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at DBS Bank. The most common topics and skills that interviewers at DBS Bank expect are Customer Service, Branch Operations, Customer Satisfaction, voice and ATM Operations.
What are the top questions asked in DBS Bank Customer Service Executive interview?

Some of the top questions asked at the DBS Bank Customer Service Executive interview -

  1. Who to expl...read more
  2. The problem is I am sitting the front of HR then I will started this prob...read more
  3. I am scared every interv...read more

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DBS Bank Customer Service Executive Salary
based on 25 salaries
₹2.1 L/yr - ₹7.2 L/yr
15% more than the average Customer Service Executive Salary in India
View more details

DBS Bank Customer Service Executive Reviews and Ratings

based on 7 reviews

1.9/5

Rating in categories

2.9

Skill development

2.4

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3.2

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2.4

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2.9

Company culture

2.8

Promotions

3.4

Work satisfaction

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