Equitas Small Finance Bank Customer Service and Operations Manager Interview Questions and Answers

I will manage branch operations, meet customers, and initiate conversations throughout the day.

• I will start my day by reviewing the branch's performance metrics and setting goals for the team.

• Throughout the day, I will interact with customers to address their needs and provide excellent service.

• I will proactively approach customers to start conversations, asking about their day or offering assistance.

• I will also conduc...read more

I generate business leads through various strategies and channels.

• I utilize online marketing techniques such as search engine optimization (SEO) and pay-per-click (PPC) advertising to attract potential customers.

• I actively engage with customers on social media platforms to build relationships and generate leads.

• I attend industry events and conferences to network and connect with potential clients.

• I collaborate with the...read more

A huddle meeting is conducted by gathering the team to discuss important updates, address challenges, and align goals.

• Start by setting a clear agenda for the huddle meeting

• Invite all relevant team members to attend the meeting

• Begin the huddle meeting by sharing important updates and announcements

• Encourage open communication and active participation from all team members

• Address any challenges or issues raised by team me...read more