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Equitas Small Finance Bank Customer Service and Operations Manager Interview Questions and Answers

Updated 5 Dec 2023

Equitas Small Finance Bank Customer Service and Operations Manager Interview Experiences

1 interview found

Customer Service and Operations Manager Interview Questions & Answers

user image Anonymous

posted on 5 Dec 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. How much experience Morning to evening what you will do in branch How many customers you meet in a day How you will start conversations
  • Ans. 

    I will manage branch operations, meet customers, and initiate conversations throughout the day.

    • I will start my day by reviewing the branch's performance metrics and setting goals for the team.

    • Throughout the day, I will interact with customers to address their needs and provide excellent service.

    • I will proactively approach customers to start conversations, asking about their day or offering assistance.

    • I will also conduc...

    • Answered by AI
    Add your answer
  • Q2. Day work How interacting with senior citizens
    • Add your answer
  • Q3. Day to day operations
    • Add your answer
  • Q4. How your generating Business leads
  • Ans. 

    I generate business leads through various strategies and channels.

    • I utilize online marketing techniques such as search engine optimization (SEO) and pay-per-click (PPC) advertising to attract potential customers.

    • I actively engage with customers on social media platforms to build relationships and generate leads.

    • I attend industry events and conferences to network and connect with potential clients.

    • I collaborate with the...

    • Answered by AI
    View 1 more answer
  • Q5. How you will conduct Huddle meeting
  • Ans. 

    A huddle meeting is conducted by gathering the team to discuss important updates, address challenges, and align goals.

    • Start by setting a clear agenda for the huddle meeting

    • Invite all relevant team members to attend the meeting

    • Begin the huddle meeting by sharing important updates and announcements

    • Encourage open communication and active participation from all team members

    • Address any challenges or issues raised by team me...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Introduction
How many years experience

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frozencricket
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Office Letter from PWC
Hi Everyone, I am a ServiceNow Developer with 2.5 years of Experience.I got selected in PWC for ServiceNow Developer Associate Role. It's been 20 days and I have not received the Offer letter yet. When can I expect and should I do anything? Also CTC in my current organisation is 6.75 LPA and PWC offered 10.5 LPA . Should I have asked for more ? Please pour your thoughts . Thank you
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 15 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Answered by AI
    Add your answer
  • Q2. Why should we hire you?
  • Ans. 

    I am a dedicated and empathetic professional with a strong background in customer service and problem-solving skills.

    • I have a proven track record of exceeding customer expectations and resolving issues efficiently.

    • I possess excellent communication skills and can effectively handle difficult situations with patience and understanding.

    • I am highly organized and detail-oriented, ensuring that all customer inquiries are add

    • Answered by AI
    Add your answer

Customer Service Manager Interview Questions & Answers

AU Small Finance Bank user image Anonymous

posted on 21 Jan 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. DN1/DN2/DN3 REGISTER?
    • Add your answer

Customer Care Executive Interview Questions & Answers

Standard Chartered user image Sam Abraham

posted on 19 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Aptitude Test 

A proficient English test.

Customer Relation Officer Interview Questions & Answers

Barclays user image Ashutosh Mahadeo Toradmal

posted on 12 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Why should we hire you
    • Add your answer

Customer Relation Officer Interview Questions & Answers

Ujjivan Small Finance Bank user image medunraj yason

posted on 1 Mar 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Assignment 

Its relative to banking sector , to get the what about the situation and letter writing

Round 2 - Document 

(1 Question)

  • Q1. Duplicate document the submission
    • Add your answer

Customer Service Officer Interview Questions & Answers

IndusInd Bank user image Anonymous

posted on 26 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Some banking related topics and customer service
    • Add your answer
Round 3 - Assignment 

Some general knowledge information and banking related questions

Customer Service Representative Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 2 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why do you want the work with the bank?
  • Ans. Banking sector is very respectful, new things to learn, better compensation and banking benefits, Day shifts.
    • Answered Anonymously
    Add your answer
  • Q2. Do you ever handled escalations?
  • Ans. Yes I've handled escalations over the calls and emails.
    • Answered Anonymously
    Add your answer
  • Q3. What are banking products?
  • Ans. 

    Banking products are financial services offered by banks to customers, including accounts, loans, credit cards, and investment options.

    • Banking products refer to the various financial services provided by banks.

    • These products include different types of accounts, such as savings accounts, checking accounts, and certificates of deposit (CDs).

    • Loans are also considered banking products, such as personal loans, mortgages, an...

    • Answered by AI
    View 1 more answer
  • Q4. Will you extend your shift once in a while if required as per the work load?
  • Ans. Yes absolutely I am dedicated towards my work.
    • Answered Anonymously
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about IDFC FIRST bank?
  • Ans. Please read on IDFC FIRST bank website for all information.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, try to learn as much about banking products, read professional emails and read about escalations scenario in banking. Most important good communication skill. Don't fumble.

Customer Relation Officer Interview Questions & Answers

Yes Bank user image abhishek sharma

posted on 4 Dec 2021

Interview Questionnaire 

4 Questions

  • Q1. How mannage critical customer complaint
  • Ans. 

    Critical customer complaints are managed by acknowledging the issue, empathizing with the customer, investigating the problem, providing a solution, and following up.

    • Listen actively and attentively to the customer's complaint

    • Apologize for the inconvenience caused and show empathy

    • Investigate the issue and gather all necessary information

    • Provide a solution that meets the customer's needs and expectations

    • Follow up with th...

    • Answered by AI
    Add your answer
  • Q2. How to customer interaction with you
    • Add your answer
  • Q3. What is work
    • Add your answer
  • Q4. How to work as employee work for our company
    • Add your answer

Customer Care Executive Interview Questions & Answers

IDBI Bank user image Anonymous

posted on 21 Apr 2022

Round 1 - Aptitude Test 

Some basic Q about englisg grammer

Round 2 - HR 

(2 Questions)

  • Q1. Asking Q about custoner care
    • Add your answer
  • Q2. Asking Q about what is customer care inbound outbound basic Q of interview
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident and you just need to ans basic Q all the best
More about working at Equitas Small Finance Bank
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#2 Best Large Banking Company - 2022

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#1 Best Mid-Sized Banking Company - 2021

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Equitas Small Finance Bank Interview FAQs

How many rounds are there in Equitas Small Finance Bank Customer Service and Operations Manager interview?
Equitas Small Finance Bank interview process usually has 2 rounds. The most common rounds in the Equitas Small Finance Bank interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Equitas Small Finance Bank Customer Service and Operations Manager interview?

Some of the top questions asked at the Equitas Small Finance Bank Customer Service and Operations Manager interview -

  1. How you will conduct Huddle meet...read more
  2. How your generating Business le...read more
  3. Day to day operati...read more

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Equitas Small Finance Bank Customer Service and Operations Manager Interview Process

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Equitas Small Finance Bank Customer Service and Operations Manager Reviews and Ratings

based on 3 reviews

5.0/5

Rating in categories

4.3

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

3.5

Promotions

5.0

Work satisfaction

Explore 3 Reviews and Ratings
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