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Stay calm and professional, listen actively, empathize, and offer solutions.
Remain calm and professional, do not take the customer's behavior personally
Listen actively to the customer's concerns and complaints
Empathize with the customer and acknowledge their feelings
Offer solutions and options to resolve the issue
If necessary, involve a supervisor or manager to assist in resolving the issue
EOS stands for Entrepreneurial Operating System, a business management system.
EOS helps businesses to streamline their operations and achieve their goals.
It includes tools and processes for setting priorities, improving communication, and increasing accountability.
EOS is based on the book 'Traction' by Gino Wickman.
Some insurance agencies use EOS to improve their business operations.
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I applied via LinkedIn and was interviewed in Apr 2021. There were 3 interview rounds.
I applied via LinkedIn and was interviewed before Jul 2020. There were 5 interview rounds.
I applied via Company Website and was interviewed before May 2020. There was 1 interview round.
I applied via Referral and was interviewed before Dec 2020. There were 4 interview rounds.
I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.
I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.
Purchase entry in SAP is a process of recording the purchase of goods or services in the SAP system.
Purchase entry involves creating a purchase order in SAP
The purchase order is then converted into a goods receipt
Finally, the goods receipt is converted into an invoice receipt
All relevant information such as vendor details, item details, and pricing are recorded in the purchase entry
The purchase entry helps in maintaini
Root cause analysis is a problem-solving technique used to identify the underlying cause of an issue.
It involves identifying the problem, gathering data, analyzing the data, identifying possible causes, and determining the root cause.
It helps to prevent the issue from recurring by addressing the underlying cause.
Examples include identifying the root cause of a product defect, a safety incident, or a customer complaint.
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B.P.O
6
salaries
| ₹1 L/yr - ₹1.8 L/yr |
Customer Service Representative
5
salaries
| ₹1 L/yr - ₹3.5 L/yr |
Back Office Executive
5
salaries
| ₹1.6 L/yr - ₹2.5 L/yr |
Customer Care Executive
5
salaries
| ₹1.8 L/yr - ₹2.4 L/yr |
CSR
5
salaries
| ₹1.2 L/yr - ₹2 L/yr |
Teleperformance
iEnergizer
WNS
Conneqt Business Solutions