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EOS GmbH Customer Service Representative Interview Questions and Answers

Updated 2 May 2023

EOS GmbH Customer Service Representative Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell about your self What do you think about customer support bpo?
  • Q2. About qualification what are the language do you know?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just learn Ms and Excel skills formula

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you have choosen BPO sector

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Speak about the given topic for 1 minute
  • Ans. 

    The importance of active listening in customer service

    • Active listening involves paying full attention to the customer and understanding their needs

    • It helps build rapport and trust with the customer

    • Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

    • Active listening can lead to better problem-solving and conflict resolution

    • It is important to avoid interrupting the custom

  • Answered by AI
Round 2 - Telephonic Call 

(1 Question)

  • Q1. You must give the answer within 5 seconds on the phone

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

I appeared for an interview in May 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Devlope the good tinks

Round 3 - Group Discussion 

Some of the people talking about one topic

Round 4 - Assignment 

To assignment for the one topic and to get a

Interview Preparation Tips

Topics to prepare for IntouchCX Customer Service Representative interview:
  • Communication Skills
Interview preparation tips for other job seekers - You have to must time panchuvality and good communication about colleges
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024, where I was asked the following questions.

  • Q1. Self introduction
  • Q2. Previous experience

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Own aptitude thoughts

Round 3 - Group Discussion 

Descrution so many maind set people

Interview Preparation Tips

Topics to prepare for IntouchCX Customer Service Representative interview:
  • Social Media Marketing
Interview preparation tips for other job seekers - Good communication skills develop an own decisions making
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Typing Test 

(1 Question)

  • Q1. Just type speed thry look into
Round 2 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Q2. Open book exam he asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join I don't wanna give coz I dont want you people to get suffe rif your coming as an agent then don't
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want to work with Intouch CX
  • Q3. What do you know about Intouch Cx
  • Ans. 

    Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.

    • Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

    • The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

    • Intouch Cx offers features like sentiment analysis, customer jou...

  • Answered by AI
  • Q4. Do you have accessible wifi?
  • Ans. 

    Yes, we have accessible wifi for all customers.

    • We provide free wifi access to all customers.

    • Customers can easily connect to our wifi network without any hassle.

    • Our wifi network is secure and reliable for customer use.

  • Answered by AI
  • Q5. Are you able to setup a desk?
  • Ans. 

    Yes, I am able to setup a desk efficiently and effectively.

    • I have experience setting up desks in previous roles.

    • I am familiar with assembling furniture and following instructions.

    • I am organized and detail-oriented, ensuring the desk is setup correctly.

    • I can lift and move furniture as needed to setup the desk.

    • I am comfortable using tools such as screwdrivers and wrenches for assembly.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself? Why should we hire you? Do you know eob?
  • Q2. What was your last job?
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What do you know about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

    • Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...

  • Answered by AI
  • Q2. Why do you wanna work here

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

EOS GmbH Interview FAQs

How many rounds are there in EOS GmbH Customer Service Representative interview?
EOS GmbH interview process usually has 2 rounds. The most common rounds in the EOS GmbH interview process are Resume Shortlist and One-on-one Round.

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EOS GmbH Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
EOS GmbH Customer Service Representative Salary
based on 5 salaries
₹1 L/yr - ₹3.5 L/yr
22% less than the average Customer Service Representative Salary in India
View more details

EOS GmbH Customer Service Representative Reviews and Ratings

based on 6 reviews

3.3/5

Rating in categories

3.5

Skill development

2.9

Work-life balance

2.6

Salary

2.5

Job security

3.4

Company culture

2.7

Promotions

3.0

Work satisfaction

Explore 6 Reviews and Ratings
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6 salaries
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₹1 L/yr - ₹1.8 L/yr

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₹1.2 L/yr - ₹2 L/yr

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