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Stay calm and professional, listen actively, empathize, and offer solutions.
Remain calm and professional, do not take the customer's behavior personally
Listen actively to the customer's concerns and complaints
Empathize with the customer and acknowledge their feelings
Offer solutions and options to resolve the issue
If necessary, involve a supervisor or manager to assist in resolving the issue
EOS stands for Entrepreneurial Operating System, a business management system.
EOS helps businesses to streamline their operations and achieve their goals.
It includes tools and processes for setting priorities, improving communication, and increasing accountability.
EOS is based on the book 'Traction' by Gino Wickman.
Some insurance agencies use EOS to improve their business operations.
Top trending discussions
I applied via Walk-in and was interviewed in Dec 2023. There were 2 interview rounds.
Aptitude test was about general knowledge, grammar test, mathematics questions and basic computer questions
posted on 7 Mar 2023
I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
Appointment of agents and benefit of details share to client and other issues.
Question and answer round discussions. All the answer given by discussion round .
I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.
B.P.O
6
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| ₹1 L/yr - ₹1.8 L/yr |
Back Office Executive
5
salaries
| ₹1.6 L/yr - ₹2.5 L/yr |
Customer Service Representative
5
salaries
| ₹1 L/yr - ₹3.5 L/yr |
Customer Care Executive
5
salaries
| ₹1.8 L/yr - ₹2.4 L/yr |
CSR
5
salaries
| ₹1.2 L/yr - ₹2 L/yr |
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