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Stay calm and professional, listen actively, empathize, and offer solutions.
Remain calm and professional, do not take the customer's behavior personally
Listen actively to the customer's concerns and complaints
Empathize with the customer and acknowledge their feelings
Offer solutions and options to resolve the issue
If necessary, involve a supervisor or manager to assist in resolving the issue
EOS stands for Entrepreneurial Operating System, a business management system.
EOS helps businesses to streamline their operations and achieve their goals.
It includes tools and processes for setting priorities, improving communication, and increasing accountability.
EOS is based on the book 'Traction' by Gino Wickman.
Some insurance agencies use EOS to improve their business operations.
I applied via Indeed and was interviewed in Oct 2023. There were 2 interview rounds.
I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 3 interview rounds.
I am a dedicated and experienced customer care executive with a passion for providing excellent service to customers.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, resolving complaints, and providing product information
I have a strong attention to detail and excellent communication skills
I am proficient in using CRM systems and have a track record of meeting and
I appeared for an interview in Aug 2022.
EOS GmbH interview questions for popular designations
I am a highly motivated and customer-oriented individual with excellent communication skills.
I have experience in customer service and support roles
I am a quick learner and can adapt to new situations easily
I am a good listener and can empathize with customers' concerns
I am proficient in using various customer support tools and software
I am a team player and can work collaboratively to achieve common goals
I was responsible for providing customer support and resolving their queries and issues.
Provided prompt and efficient customer support through various channels such as phone, email, and chat
Resolved customer complaints and issues by identifying the root cause and providing appropriate solutions
Maintained accurate records of customer interactions and transactions
Collaborated with other teams to ensure timely resolution ...
I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.
I applied via Walk-in and was interviewed in Dec 2021. There was 1 interview round.
posted on 1 Aug 2020
I applied via Recruitment Consultant and was interviewed in Feb 2020. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Sep 2020. There was 1 interview round.
based on 8 interviews
Interview experience
based on 75 reviews
Rating in categories
B.P.O
6
salaries
| ₹1 L/yr - ₹1.8 L/yr |
Customer Service Representative
5
salaries
| ₹1 L/yr - ₹3.5 L/yr |
Back Office Executive
5
salaries
| ₹1.6 L/yr - ₹2.5 L/yr |
Customer Care Executive
5
salaries
| ₹1.8 L/yr - ₹2.4 L/yr |
CSR
5
salaries
| ₹1.2 L/yr - ₹2 L/yr |
Teleperformance
iEnergizer
WNS
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