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eMudhra Customer Care Executive Interview Questions and Answers

Updated 11 Feb 2025

eMudhra Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Arko Jyati Garai

posted on 11 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What do you know about eMudhra?
  • Ans. 

    eMudhra is a leading provider of digital signature certificates and other digital solutions.

    • eMudhra offers services such as digital signature certificates, eKYC solutions, and secure digital document management.

    • It is a Certifying Authority licensed by the Controller of Certifying Authorities (CCA) in India.

    • eMudhra's solutions are used in various sectors including government, banking, healthcare, and e-commerce.

    • The comp...

  • Answered by AI
  • Q2. Do you have any experience, and if so, could you provide a brief overview of it?
  • Ans. 

    Yes, I have 2 years of experience as a Customer Care Executive in a telecommunications company.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Provided product information and assistance to customers

    • Maintained accurate records of customer interactions and transactions

  • Answered by AI
  • Q3. Are you comfortable communicating in both Hindi and English?
  • Ans. 

    Yes, I am comfortable communicating in both Hindi and English.

    • I am fluent in both Hindi and English

    • I have experience communicating with customers in both languages

    • I can switch between languages based on customer preference

  • Answered by AI
  • Q4. If you get a lottery of rs 1000000 then what you do
  • Ans. 

    I would invest a portion, save some for emergencies, and donate to charity.

    • Invest a portion in stocks or real estate

    • Save some for emergencies or future expenses

    • Donate to charity to give back to the community

  • Answered by AI
  • Q5. If you get any three powers what you want to change in the society
  • Ans. 

    If I had three powers, I would change poverty, inequality, and environmental degradation in society.

    • Eliminate poverty by providing access to education and job opportunities for all

    • Address inequality by promoting equal rights and opportunities for all individuals

    • Combat environmental degradation by implementing sustainable practices and reducing pollution

  • Answered by AI

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about this process
  • Ans. 

    The process involves providing assistance and resolving issues for customers through various communication channels.

    • Customer support executives handle customer inquiries and complaints

    • They provide information about products or services

    • They troubleshoot technical issues and escalate complex problems to higher levels

    • Communication channels include phone, email, chat, and social media

    • Customer satisfaction and retention are

  • Answered by AI
  • Q2. What is your strength

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. What is demat and trading ac
  • Ans. 

    Demat and trading accounts are used for buying and selling securities in electronic form.

    • Demat account is used to hold securities in electronic form

    • Trading account is used to buy and sell securities

    • Demat account is mandatory for trading in the stock market

    • Trading account is linked to the bank account for seamless transactions

    • Both accounts are offered by depository participants and stockbrokers

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn basic knowledge about market....Start investment as soon as possible
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Talk about sales and marketing experience And ask how to handle Custmer problem
  • Q2. How to handle a team
Round 3 - Group Discussion 

Target and motivation and how increase company revenue

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for working period and i earn lot of money and enjoy my work
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Portal

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself
Round 3 - HR 

(1 Question)

  • Q1. What is a mutual fund
  • Ans. 

    A mutual fund is a type of investment vehicle consisting of a portfolio of stocks, bonds, or other securities, managed by a professional fund manager.

    • Mutual funds pool money from multiple investors to invest in a diversified portfolio

    • Investors buy shares in the mutual fund, which represents their ownership in the fund's holdings

    • Professionally managed by fund managers who make investment decisions on behalf of the inves...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - NISM 8 certificate mandatory
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. Normal interview with manager will ask if nism 7 is completed and basic market knowledge
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why do you want to join our previous organisation
  • Q2. Talk about the company stock price, awards and achievements received by the company
  • Q3. What is your salary expectation
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Basic Questions about Sales Knowledge
  • Q2. PVR Credit card Knowledge

Interview Preparation Tips

Topics to prepare for Kotak Securities Sales Executive interview:
  • Basic
Interview preparation tips for other job seekers - Easy Interview can attend walk in Interview
Overall Pay is good and Fat amount
Branch Staffing is Good

Interview Questionnaire 

4 Questions

  • Q1. Tell me about your self
  • Q2. Tell me about Hyderabd or Any City
  • Ans. 

    Hyderabad is a bustling city in southern India known for its rich history, delicious cuisine, and vibrant culture.

    • Hyderabad is the capital of the Indian state of Telangana.

    • It is home to many historical landmarks such as the Charminar and Golconda Fort.

    • The city is famous for its biryani, a spicy rice dish with meat or vegetables.

    • Hyderabad is also known for its IT industry, with many major companies having offices there.

    • ...

  • Answered by AI
  • Q3. Do have any idea about sales
  • Ans. 

    Yes, I have a good understanding of sales and its principles.

    • I have experience in sales and have consistently met or exceeded targets.

    • I understand the importance of building relationships with clients and identifying their needs.

    • I am familiar with various sales techniques such as consultative selling and solution selling.

    • I am comfortable with using CRM software to manage leads and track sales performance.

    • I am always lo...

  • Answered by AI
  • Q4. Do have any experience

I applied via Recruitment Consultant and was interviewed before Mar 2019. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. About yourself.
  • Q2. About customer service.
  • Q3. About previous work experience and reasons for leaving previous job.
  • Q4. Languages known.
  • Ans. 

    I am fluent in English and Spanish.

    • Fluent in English and Spanish

    • Able to communicate effectively in both languages

  • Answered by AI
  • Q5. Oral test for language proficiency.
  • Q6. Skill sets like proficiency in MS office suite, etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare answers according to your function because i was interviewed for call center and questions may vary for others...

eMudhra Interview FAQs

How many rounds are there in eMudhra Customer Care Executive interview?
eMudhra interview process usually has 1 rounds. The most common rounds in the eMudhra interview process are One-on-one Round.

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eMudhra Customer Care Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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eMudhra Customer Care Executive Salary
based on 5 salaries
₹1.3 L/yr - ₹3.6 L/yr
8% more than the average Customer Care Executive Salary in India
View more details

eMudhra Customer Care Executive Reviews and Ratings

based on 9 reviews

3.0/5

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2.9

Skill development

2.9

Work-life balance

2.6

Salary

2.9

Job security

2.9

Company culture

2.5

Promotions

3.2

Work satisfaction

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