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eMudhra Customer Support Executive Interview Questions and Answers

Updated 15 Aug 2024

eMudhra Customer Support Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introducing yourself
  • Q2. Weaknesses and strengths
Round 2 - One-on-one 

(2 Questions)

  • Q1. R you comfortable working in emudhra
  • Q2. Why customer support team
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced customer support executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer support roles

    • Strong communication and problem-solving skills

    • Ability to handle high-pressure situations and difficult customers

    • Familiar with CRM systems and ticketing platforms

    • Proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
  • Q2. Tell me about the place you are living.
  • Ans. 

    I am currently living in a bustling city with a mix of modern amenities and historical landmarks.

    • Located in a metropolitan area

    • Diverse population

    • Variety of restaurants and shops

    • Close proximity to public transportation

    • Historical sites nearby

  • Answered by AI

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about this process
  • Ans. 

    The process involves providing assistance and resolving issues for customers through various communication channels.

    • Customer support executives handle customer inquiries and complaints

    • They provide information about products or services

    • They troubleshoot technical issues and escalate complex problems to higher levels

    • Communication channels include phone, email, chat, and social media

    • Customer satisfaction and retention are

  • Answered by AI
  • Q2. What is your strength
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Talk about sales and marketing experience And ask how to handle Custmer problem
  • Q2. How to handle a team
Round 3 - Group Discussion 

Target and motivation and how increase company revenue

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for working period and i earn lot of money and enjoy my work

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. What is demat and trading ac
  • Ans. 

    Demat and trading accounts are used for buying and selling securities in electronic form.

    • Demat account is used to hold securities in electronic form

    • Trading account is used to buy and sell securities

    • Demat account is mandatory for trading in the stock market

    • Trading account is linked to the bank account for seamless transactions

    • Both accounts are offered by depository participants and stockbrokers

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn basic knowledge about market....Start investment as soon as possible

Interview Questionnaire 

4 Questions

  • Q1. Tell me about your self
  • Q2. Tell me about Hyderabd or Any City
  • Ans. 

    Hyderabad is a bustling city in southern India known for its rich history, delicious cuisine, and vibrant culture.

    • Hyderabad is the capital of the Indian state of Telangana.

    • It is home to many historical landmarks such as the Charminar and Golconda Fort.

    • The city is famous for its biryani, a spicy rice dish with meat or vegetables.

    • Hyderabad is also known for its IT industry, with many major companies having offices there.

    • ...

  • Answered by AI
  • Q3. Do have any idea about sales
  • Ans. 

    Yes, I have a good understanding of sales and its principles.

    • I have experience in sales and have consistently met or exceeded targets.

    • I understand the importance of building relationships with clients and identifying their needs.

    • I am familiar with various sales techniques such as consultative selling and solution selling.

    • I am comfortable with using CRM software to manage leads and track sales performance.

    • I am always lo...

  • Answered by AI
  • Q4. Do have any experience
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Basic Questions about Sales Knowledge
  • Q2. PVR Credit card Knowledge

Interview Preparation Tips

Topics to prepare for Kotak Securities Sales Executive interview:
  • Basic
Interview preparation tips for other job seekers - Easy Interview can attend walk in Interview
Overall Pay is good and Fat amount
Branch Staffing is Good

I applied via Recruitment Consultant and was interviewed before Mar 2019. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. About yourself.
  • Q2. About customer service.
  • Q3. About previous work experience and reasons for leaving previous job.
  • Q4. Languages known.
  • Ans. 

    I am fluent in English and Spanish.

    • Fluent in English and Spanish

    • Able to communicate effectively in both languages

  • Answered by AI
  • Q5. Oral test for language proficiency.
  • Q6. Skill sets like proficiency in MS office suite, etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare answers according to your function because i was interviewed for call center and questions may vary for others...

I applied via Naukri.com and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Do I've any prior customer service experience?

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys there are certain valuable things and skills which are inborn or you have learnt through your lifetime. Try to properly identify that and just capitalize it.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About the recommendation
Round 2 - Behavioral 

(1 Question)

  • Q1. Previous experience and language test Then they say there’s no permanent job they can any time eject us ( employees )
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eMudhra Interview FAQs

How many rounds are there in eMudhra Customer Support Executive interview?
eMudhra interview process usually has 1-2 rounds. The most common rounds in the eMudhra interview process are One-on-one Round.
How to prepare for eMudhra Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at eMudhra. The most common topics and skills that interviewers at eMudhra expect are CRM, CTV, Cold Calling, Customer Support and Inbound Process.

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eMudhra Customer Support Executive Interview Process

based on 3 interviews

Interview experience

4.3
  
Good
View more

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eMudhra Customer Support Executive Salary
based on 23 salaries
₹2.5 L/yr - ₹3.9 L/yr
9% more than the average Customer Support Executive Salary in India
View more details

eMudhra Customer Support Executive Reviews and Ratings

based on 8 reviews

4.7/5

Rating in categories

4.7

Skill development

4.7

Work-life balance

4.6

Salary

4.0

Job security

4.7

Company culture

4.5

Promotions

4.7

Work satisfaction

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