Classplus Customer Relationship Manager Interview Questions and Answers

Q1. Work experience
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Q2. Visions n goals
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Q1. Career background
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General aptitude and reasoning along with basic math

Group discussion with a group of 6-7 people and given a topic.

Q1. Why should we hire you.
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Q1. Can you provide details about yourself along with your current experience?
Ans. 
Experienced Customer Success Manager with a passion for enhancing client relationships and driving product adoption.
• Over 5 years of experience in customer success roles, focusing on SaaS products.

• Successfully managed a portfolio of 50+ clients, achieving a 95% retention rate.

• Implemented customer feedback loops that improved product features, resulting in a 20% increase in user satisfaction.

• Conducted regular training se...read more
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Q2. What are the best strategies for prioritizing accounts and identifying risks in Customer Success Management (CSM) and account management?
Ans. 
Effective account prioritization and risk identification are crucial for successful Customer Success Management.
• Segment accounts based on potential value: Focus on high-value accounts that can drive revenue.

• Use health scores: Implement metrics like product usage, support tickets, and customer feedback to gauge account health.

• Regular check-ins: Schedule periodic reviews with clients to identify any emerging issues early...read more
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Q1. About the work and experience
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Q2. Knowledge about
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Q1. Aap kiskey relative ya reference ho ?
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Q2. How early you can join ?
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Q1. About you role in previous company and domain knowledge
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Q2. Buttering karini hogi kar sakoge ?
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The assignment test is kind of moderate and consists 3 rounds, aptitude, English grammar and essay.

Q1. Basic earlier experience.
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Q2. Why do you want to change the company.
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Q3. Explain why NbH.
Ans. 
NbH is essential for achieving business goals and ensuring customer satisfaction.
• NbH, or Needs-based Hiring, ensures that the right people are hired for the right job based on their skills and experience.

• It helps in reducing employee turnover and increasing productivity.

• By hiring employees who are a good fit for the job and the company culture, NbH helps in creating a positive work environment.

• For example, if a company...read more
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