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Classplus Customer Success Manager Interview Questions and Answers

Updated 19 Apr 2024

Classplus Customer Success Manager Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - HR 

(1 Question)

  • Q1. Basic Introduction
Round 1 - Case Study 

Case study of two different sectors planning to grow

Round 2 - Assignment 

Case studies on current on going process of company and marketing growth and strategic planning

Round 3 - One-on-one 

(1 Question)

  • Q1. Ability to solve the case study and knowing ones internal potential for companies growth

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Know your jd
Know your company
Be skilled with tech and languages
And communication
Marketing ideas growth revenue and strategy planning

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage if 2 or 3 or even more tasks spontaneously are ... read more
asked in SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers
asked in ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

They give you assignment which might have 2-3 scenario based questions.

Round 3 - One-on-one 

(1 Question)

  • Q1. After assignment there is interview round with manager. Asking about previous roles and experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - With Good communication skills easy to crack the interview

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About your background, understanding about the role, expectations setting
Round 3 - One-on-one 

(1 Question)

  • Q1. Detailed discussion on customer success profile and role and responsibilities
Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 1- Always start with your name, city where do you belong with current location of living. 2- Preceding with your current qualification or job experience alongwith some relevant skills, thereafter you could add some other expertise that relevant to JD (which have you applied for?) 3- Closed introduction with speaking about one best fit skill that extremely required for the position and you already have that skill. Thank...
  • Answered Anonymously
  • Q2. How did you know or get about this job position opening?
  • Ans. Always keep it simple and short like I got to know about this position through my LinkedIn profile wherein I applied for the same.
  • Answered Anonymously
  • Q3. What do you know about Byjus or any company in which you have applied for job?
  • Ans. Always speak about company vision and mission and some their best services along with brief details of their inception in the market. Tip:- Please go and do Google about company before an interview in which company you are going to get interview. And prepare bit yourself about this question.
  • Answered Anonymously
  • Q4. Why do you want to work in our company?
  • Ans. Show your realistic interest in the form of some vision of your career matching with their company's mission and vision. Example:- I want to assist students in solving their queries with latest modern way of education system which is the foundation of byjus company to provide their students solution. Therefore I am able to see my goals matching with company and I really want to work without byjus as they always provid...
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and calm and don't think too much about questions and responses.
Just be focused and be aware of Job Description that is it matching to your resume or not?
Then provide responses as per the situation and questions which would be asked in an interview.
All the very best!
Break a leg 😀

I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
  • Ans. 

    I have 5 years of experience in customer success roles, where I managed client relationships, provided support, and ensured customer satisfaction.

    • Managed client relationships to ensure customer satisfaction

    • Provided support and assistance to customers

    • Implemented strategies to increase customer retention and loyalty

    • Collaborated with cross-functional teams to address customer needs

    • Utilized CRM systems to track customer in

  • Answered by AI
  • Q2. Why do you want to join Toppr ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and go through the Job Description thoroughly before facing the interview.

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why should we hire you?
  • Q3. Why are you looking for a change?
  • Q4. Where do you see yourself in 5 years?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - just work on your communication you must have a good command of English and they usually as the essential questions only.

I applied via LinkedIn and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Previous experience previous ctc expected ctc etc

Interview Preparation Tips

Topics to prepare for Unacademy Associate Manager interview:
  • Sales
Interview preparation tips for other job seekers - Be natural dont panic. You don't need to be over confident but try to showcase your experience in a practical way.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Can you tell me about your current role?
  • Ans. 

    I am currently working as a Project Manager at a software development company.

    • Leading a team of developers and coordinating project timelines

    • Creating and managing project plans and budgets

    • Communicating with clients to gather requirements and provide updates

    • Ensuring project deliverables meet quality standards

    • Identifying and mitigating project risks

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. What was the case study you were asked to develop automation for by the hiring manager, specifically involving a list of Lead IDs without phone numbers for triggering an email campaign.

I applied via LinkedIn and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Go prepared
Do your prior research about company
Contribute & help others!
anonymous
You can choose to be anonymous

Classplus Interview FAQs

How many rounds are there in Classplus Customer Success Manager interview?
Classplus interview process usually has 2-3 rounds. The most common rounds in the Classplus interview process are Assignment, One-on-one Round and Resume Shortlist.

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Classplus Customer Success Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Classplus Customer Success Manager Salary
based on 85 salaries
₹2.9 L/yr - ₹9 L/yr
52% less than the average Customer Success Manager Salary in India
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3.8/5

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