Vyapar Customer Support Executive Interview Questions and Answers

I got test link in SHL & it had bugs. I completed test & had telephonic interview got selected for next round. Should check further

Q1. Introduction about myself & Languages known
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Q2. Test about English & Aptitude
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Q3. HR round ,i didn't attend yet
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Q1. Tell me about yourself?
Ans. 
Experienced customer support executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Ability to handle high-pressure situations and difficult customers

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding customer service
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Q2. I give the self introduction.
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Q1. Why do you want to join our company?
Ans. 
I am impressed by your company's reputation for excellent customer service and innovative solutions.
• I have heard great things about your company's commitment to customer satisfaction

• I am excited about the opportunity to work with a team that values creativity and problem-solving

• Your company's focus on innovation and growth aligns with my career goals
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Q2. I tell them the reason.
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Q1. What are the various sales methodoloiges you use to qualify a lead ?
Ans. 
I use various sales methodologies such as BANT, SPIN selling, and MEDDIC to qualify leads.
• BANT (Budget, Authority, Need, Timeline) - Assessing if the lead has the budget, authority, need, and timeline to make a purchase.

• SPIN Selling (Situation, Problem, Implication, Need-payoff) - Understanding the lead's situation, identifying their problems, exploring the implications, and presenting a need-payoff solution.

• MEDDIC (Me...read more
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Q1. What will you bring to the company as an employee ?
Ans. I will be an astute performer making sure I meet the sales targets and also ensuring the customer has a good onboarding experience.
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Q1. HR - about self introduction
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Q2. What is motivation for middle class boys !
Ans. 
Middle class boys are motivated by financial stability, career growth, and social status.
• Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

• Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

• Social status and recognition from peers and society can also be a driving force for motiv...read more
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