Eminent Minds Technologies Interview Questions and Answers

Q1. Give me a brief introduction?
Ans. 
Experienced customer service associate with strong communication skills and a passion for helping customers.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently

• Passionate about providing exceptional customer service

• Familiar with CRM systems and ticketing platforms
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Q2. How much experience do you have?
Ans. 
I have 3 years of experience in customer service roles.
• 3 years of experience in customer service roles

• Handled customer inquiries, resolved issues, and provided product information

• Trained new employees on customer service procedures
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Q1. Do you have any sales experience?
Ans. 
Yes, I have sales experience in retail and customer service roles.
• Worked as a sales associate in a retail store, where I was responsible for assisting customers and driving sales

• Utilized upselling and cross-selling techniques to increase revenue

• Handled customer inquiries and resolved any issues to ensure customer satisfaction
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Q2. What were your job roles in previous organisations?
Ans. 
I have previously worked as a Customer Service Representative and handled customer inquiries, resolved complaints, and provided product information.
• Handled customer inquiries and provided assistance

• Resolved customer complaints and issues

• Provided product information and recommendations
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Q1. Have you gone through versant earlier?
Ans. 
Yes, I have gone through the Versant assessment earlier.
• Yes, I have completed the Versant assessment as part of my previous job application process.

• I scored well on the Versant assessment, showcasing my strong communication skills.

• The Versant assessment helped me demonstrate my ability to effectively communicate in English.
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Q2. Are you comfortable giving the test?
Ans. 
Yes, I am comfortable giving the test.
• I have experience administering tests in previous roles.

• I am confident in my ability to explain instructions clearly to test takers.

• I am comfortable handling any technical issues that may arise during the test.

• I am patient and understanding with test takers who may be nervous or confused.
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Q1. Last company name ?
Ans. 
ABC Corporation
• ABC Corporation was my last employer

• Worked at ABC Corporation for 5 years

• ABC Corporation is a multinational company
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Q2. Are you ok with night shift.
Ans. 
Yes, I am comfortable with night shifts as I have previous experience working during those hours.
• I have previous experience working night shifts in my current role.

• I am able to adjust my schedule to accommodate night shifts.

• I understand the importance of being alert and focused during night shifts.

• I am willing to work night shifts if required for the position.
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Q3. Nothing manager is duffer
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Q4. Zero knowledge indo not the worst interview
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Q1. Tcp/udp difference and tcp/ip model layers
Ans. 
TCP is connection-oriented, reliable protocol while UDP is connectionless, unreliable protocol. TCP/IP model has 4 layers - Application, Transport, Internet, Link.
• TCP is connection-oriented, ensures data delivery in order, and provides error-checking and retransmission of lost packets (e.g. email, web browsing)

• UDP is connectionless, faster but less reliable, used for real-time applications where speed is more important...read more
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Q2. What is purpose of wireshark
Ans. 
Wireshark is a network protocol analyzer used for troubleshooting, analysis, and security purposes.
• Wireshark captures and analyzes network traffic in real-time.

• It helps in identifying network problems, security vulnerabilities, and malicious activities.

• Users can view packet details, filter traffic, and generate reports for analysis.

• Wireshark is commonly used by network administrators, security professionals, and develo...read more
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It’s easy all accounts related test, excel test and rejoining etc.

Q1. Don't want to disclose
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Q1. Don’t want to disclose
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Q1. Don’t want to disclose
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Q1. How did you post the payment
Ans. 
I posted the payment online using the company's secure payment portal.
• I made the payment through the company's website

• I entered my payment information and submitted the payment online

• I received a confirmation email after successfully posting the payment
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Q2. What about KRA?
Ans. 
KRA stands for Key Results Area, which are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• KRA helps in defining the key areas of focus for an individual or team

• It sets clear expectations and goals for performance evaluation

• Examples of KRA include sales targets for a salesperson, patient care for a healthcare professional, or project completion for a project manager
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2 coding 12 questions mcq

Q1. Why do you want to join?
Ans. 
I am excited about the opportunity to work on challenging projects and contribute my expertise to a dynamic team.
• Passionate about software development and problem-solving

• Excited about the opportunity to work on challenging projects

• Looking to contribute expertise to a dynamic team
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Q1. Could you provide a self-introduction?
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Q2. What is your educational background and experience?
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Q1. Can you provide information about your previous organization?
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Q1. The HR is good he taken the interview and second round was taken by My TL and third round was taken by manager
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