EchoPeak Solutions Customer Support Executive Interview Questions and Answers

Q1. Tell me about yourself self
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Q2. Asking some personal questions
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50 is the passing marks, even if you score 40 it’s ok.

Q1. Tell me something about yourself.
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM software and ticketing systems
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Q2. Speak about a certain topic for a minute.
Ans. 
I will speak about the importance of effective communication in customer support.
• Effective communication is key in understanding customer needs and providing solutions

• Active listening is crucial to ensure customers feel heard and valued

• Clear and concise language helps avoid misunderstandings and confusion

• Empathy and patience are essential in building rapport with customers

• Using positive language and tone can help de-es
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Q1. About previous experiences
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Q2. Why you want to join us?
Ans. 
I am passionate about providing excellent customer service and believe in the values and mission of your company.
• I have a strong background in customer support and enjoy helping customers resolve their issues.

• I am impressed by the positive reviews and reputation of your company in the industry.

• I am excited about the opportunity to work with a team of dedicated professionals who are committed to delivering top-notch cus...read more
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Q1. What are your expectations
Ans. 
I expect a supportive work environment, opportunities for growth, and clear communication.
• Supportive team and management

• Opportunities for career advancement

• Clear communication channels

• Regular feedback and training

• Work-life balance
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Q2. We can offer ₹n
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Q1. How would you fill a customer something that they will not like
Ans. 
I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.
• Acknowledge their feelings and show empathy

• Explain the situation clearly and honestly

• Offer alternatives or solutions to mitigate the issue

• Assure them of your commitment to resolving the problem

• Thank them for their understanding and patience
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Q2. Do you enjoy communicating with people
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Q3. How would you deal with on irate customer on the phone
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Remain calm and composed throughout the conversation

• Apologize for any inconvenience caused

• Offer solutions to address the customer's concerns

• Follow up to ensure the issue has been resolved to the customer's satisfaction
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Q4. Do you have any experience in a call centre
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Q5. Why do you want to work form us as a customer service advise
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Q1. About yourself your working experience communication skills
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Q1. Tell me about yourself
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Q2. How you celebrated your last birthday
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Q1. Why you want to work in customer support. Tell me about your self in English and Hindi.
Ans. 
I want to work in customer support because I enjoy helping people and solving problems.
• I have excellent communication skills and enjoy interacting with people.

• I am patient and empathetic, which helps me understand and address customer concerns.

• I am a good problem solver and enjoy finding solutions to challenges.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I bel...read more
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Q2. Tell your thoughts about women empowerment and child labor.
Ans. 
Women empowerment and child labor are important social issues that require attention and action.
• Women empowerment is the process of empowering women to participate fully in economic, social, and political spheres.

• It involves providing equal opportunities, rights, and resources to women, enabling them to make independent decisions and have control over their lives.

• Empowered women can contribute to the development of soc...read more
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Q1. Tell me about yourself
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Q2. Why you want to do job
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Q3. What experience do you have
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Q4. Tell me about family
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Q5. Which company you work
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Q6. How to handle the customer
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction
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Q7. Tell me about you self
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Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
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Q9. Walk to the office how much time it will be taken
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The training is for 20 days. After training there is a certification round, candidates are selected for certification. The selected one is approved for the job.

Q1. Certification is nothing unless you understand what the training teaches.
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Q2. Attend the training well
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